Central Technology Center Operator - 2nd Shift

Walden Security; Chattanooga (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Walden Security is seeking a Central Technology Center Operator for the 2nd shift to monitor CCTV and alarms, dispatch security staff, and assist employees and guests. The role emphasizes problem solving, quick thinking, and precise communication in a fast-paced environment.

Responsibilities include reviewing incidents, documenting actions, and coordinating responses with officers, facilities, police, and EMS as needed, while maintaining data confidentiality and safety protocols.

Qualifications

• High School diploma or GED required.
• Strong problem-solving and critical thinking skills.
• Excellent written and verbal communication in English.
• Ability to multitask in a fast-paced environment.
• Experience with CCTV and access control platforms is a plus.

Responsibilities

• Monitor cameras and alarms to identify threats.
• Dispatch security officers and emergency services as needed.
• Maintain logs and incident reports.
• Coordinate responses to life safety incidents.
• Ensure CCTV and access control systems function properly.
• Communicate clearly with employees and guests.

Skills

Problem solving

Technical skills

Customer service

Interpersonal skills

Oral communication

Written communication

Diversity & inclusion

Ethics

Organizational skills

Judgement

Professionalism

Safety & security

Adaptability

Attendance & punctuality

Dependability

Education

High School diploma or GED

Tools

CCTV systems

Access control systems

Security software platforms

Job description

Central Technology Center Operator - 2nd Shift

Corporate

Summary:

Our Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism,and illegal entry.Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals,and many others.The successful candidate will be a problem solver, possess critical thinking skills, and be detail-oriented.This position is responsible for using best practices for communicating information surrounding thoseincidents to leadership as appropriate.The CTC Operator 1 will monitor cameras and alarms, dispatch associated calls via telephone and radio,and provide general assistance to both employees and guests.

The CTC Operator 1 is responsible for answering routine and emergency calls, monitoring alarms andvideo equipment including video alarms, door alarms, and duress alarms, and providing generalassistance to employees, vendors, and guests.

Essential Duties and Responsibilities:

• The CTC Operator 1 is responsible for monitoring various tools to assist in identifying threats and/or risks to the organization.
• The CTC Operator 1 will coordinate response to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, CRT, facilities, police, fire, and EMS personnel as required via telephone, radio and/or software systems provided by Walden Security.
• The CTC Operator 1 maintains various records of communications and events.
• Able to manage and handle situations of a sensitive nature and maintain the company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
• Conduct investigative video reviews and report findings; Assist in conducting investigations and update requestors promptly
• Properly document all reported incidents, notifying appropriate parties for information, escalation,or other business-required actions
• Ensure all systems within the CTC are functioning properly and report deficiencies as necessary.
• Coordinate the response of on-site security personnel utilizing surveillance tools equipped withintrusion detection to identify individuals in restricted areas.
• Proactively monitor developments of extreme or adverse atmospheric conditions such ashurricanes, tornadoes, floods, blizzards, severe thunderstorms, and other weather phenomenathat can cause damage, disruption, or threats to life and property.
• In the event of an ongoing police or fire emergency in proximity to an asset, you will be expectedto promptly collect real-time information and alert the relevant offices or employees affected.
• Maintain situational awareness during planned and unplanned civil demonstrations near assets,identifying signs of unruly behavior or clashes with external security forces using news sourcesand subscribed intelligence tools.
• Manage and prioritize employee security concerns through email, phone, and internal messagingplatforms to ensure efficient support and resolution of requests.
• Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, andvarious Security Software Platforms utilized by the organization.
• Must be detail-oriented, organized with the ability to multitask in a fast-paced, deadline-orientedenvironment.
• Ability to analyze problems, identify causes, and implement results-oriented solutions.
• Excellent organizational and time management skills.
• Must possess strong computer skills with a high proficiency in the Microsoft workspace and anability to find information fast.
• A professional demeanor, along with excellent customer service skills
• Ability to work independently while also being a team player.
• Excellent verbal and written communication skills in English. Fluency in other languages is a plus.
• Conduct routine alarm testing and remote audits.
• Maintain daily logs and prepare and provide reports as required.
• An analytical mindset with the ability to identify and elevate critical issues.
• Position requires sitting and screen exposure for extended periods.

Supervisory Responsibilities

• This job has no supervisory responsibilities.
• This job is subject to the supervision of CTC Shift Supervisors

Competency

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and developmentopportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to otherswithout interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens andgets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varieswriting style to meet needs; Presents numerical data effectively; Able to read and interpret writteninformation.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences. Educates others on the value of diversity, promotes a harassment- free environment, and builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrityand ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.
• Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supportsand explains reasoning for decisions; Includes appropriate people in decision-making process; Makestimely decisions.
• Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality;Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyondguidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are coveredwhen absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or General Education Degree (GED)
• Minimum of 18