Central Sterilizing Services Operations Manager - Integrated Services Center

University of Iowa; Iowa City (IA); On-site; USD 90,000 - 120,000; Full time

Job summary

University of Iowa seeks an Operations Manager to supervise 24/7 CSS sterile processing, lead HR and staff development, and oversee budgeting and compliance across facilities including Medical Center University and Coralville units.

The role requires strong leadership, budgetary responsibility, and collaboration with clinical and administrative leaders to ensure high quality instrument reprocessing and continuous improvement.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Certification from CBSPD or CRCST for duration of employment.
• Minimum 5 years related experience in a medical field with sterile processing.
• Minimum 2 years of supervisory experience with direct reports.
• Excellent written and verbal communication skills.
• Commitment to principles of service excellence.
• Excellent organization skills; detail oriented.
• Demonstrated effective interpersonal relationships with nursing, medical staff and departments.
• Must possess and maintain a valid Driver’s License.

Responsibilities

• Guide management during HR procedures and communicate issues to HR and CSS leadership.
• Coach and develop CSS Supervisors and staff through performance management to ensure outcomes.
• Assist in developing staffing model to meet dynamic clinical demands.
• Develop and monitor staff satisfaction initiatives to facilitate retention.
• Prepare or assist in budget development; provide projections and recommendations.
• Manage productivity data and monitor budget to meet targets.
• Ensure compliance with OSHA, EPA, FDA, DOT, AAMI, AORN, and Joint Commission.
• Support continuous quality and process improvement in sterile processing.
• Apply performance management systems to develop individuals, teams and the organization.
• Lead and manage teams; develop operational and quality management systems.
• Identify instrumentation needs to provide quality patient care.
• Collaborate with leadership to set strategic goals and action plans.
• Provide progress reports to department director.

Skills

Leadership

Communication skills

Organization skills

Interpersonal relationships

Service excellence

Supervisory experience

Driver’s license

Education

Bachelor’s degree or equivalent

Job description

This position reports to the CSS Director of Operations. Knowledge of sterile instrument reprocessing to include knowledge of regulatory requirements and Joint Commission standards and elements of performance will be required. The responsibilities of the Operations Manager position include management and guidance of an organization that maintains 24/7 CSS sterile processing operations. This includes expectations to be accessible and on location during department emergencies. Locations managed may include Medical Center University and the Integrated Services Center in Coralville. Responsibilities include oversight and training of sterile processing supervisory staff and support for their positions as needed. CSS capital planning and fiscal responsibility to the annual approved budget will be expected. The operations manager will be expected to respond in a timely manner to defects (proactive and retroactive) with well-rounded corrective action responses to support high quality instrument reprocessing and continuous process improvement. Responsibilities also include human resources support and consistent performance management oversight.

Human Resources Management

• Guide management during HR procedures and communicate any issues to HR and CSS leadership.
• Guide, coach, assign, and develop CSS Supervisors and team members through performance management (evaluative feedback counseling) to assure outcomes are achieved and staffing procedures are responsive and consistent.
• Assist in the development of a staffing model needed to meet the dynamic clinical demands of the organization.
• Develop and monitor staff satisfaction initiatives to facilitate staff retention within the department.

Financial and Data Management and Analysis

• Prepare and/or assist in budget development; provide projections and recommendations.
• Manage productivity data and monitor budget to meet targets.

Compliance with Internal Policies and External Regulations for Safe and Effective Care Delivery and Health Profession Education

• Develop knowledge and compliance to regulations and standards such as OSHA, EPA, FDA, DOT, AAMI, AORN, etc. and participate in industry standards discussion and development.
• Remain informed and collaborate with UI Health Care Accreditation Services, clinic partners, and Infection Prevention and Control to ensure system-wide compliance to accreditation agencies such as The Joint Commission.
• Knowledge and dedication to best practices related to employee and environmental safety.
• Identify, communicate, and address operational and service delivery variances through action plans.

Continuous Quality and Process Improvement

• Remain current with knowledge of central sterilization services reprocessing.
• Manage effective and smooth operations in a sterile processing department by utilizing various management principles and techniques.
• Ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.
• Ability to form and manage effective teams.
• Develop operational & quality management systems.

Patient Care/Services Delivery

• In collaboration with organization leadership, identify instrumentation needs associated with targeted growth in services in order to provide quality patient care.

Planning and Goal Management

• Collaborate with department and organization leadership to establish short- and long-term strategic goals for the CSS department.
• Develop and execute action plans for unit that support strategic and operational goals.
• Provide progress reports to department director or director of clinical functions.

Communication/Collaboration

• Advocate for departmental operational and customer service needs with organization leaders and stakeholders.
• Collaborate with multidisciplinary leaders regarding CSS process improvements and equipment budgets.
• Develop and lead internal communication methods and channels to ensure clear, consistent, and regular communication of departmental priorities, standards, and expectations.

Education Program

• Maintain oversight and establish clear CSS education expectations.

Pay Level: 6A

Professional and Scientific Pay Structures | University Human Resources - The University of Iowa

Required Qualifications

• A Bachelor’s degree or equivalent combination of education and experience.
• Must possess and maintain certification from the Certification Board for Sterile Processing and Distribution (CBSPD) or the CRCST from the Healthcare Sterile Processing Association (HSPA) for the duration of employment.
• A minimum of 5 years related experience working in a medical field that includes a sterile processing component.
• Minimum 2 years of experience in a supervisory role with direct reports.
• Excellent written and verbal communication skills.
• Demonstration of commitment to principles of service excellence.
• Excellent organization skills; detailed oriented.
• Demonstrated effective interpersonal relationships with nursing staff, medical staff, SPD department, interdisciplinary teams, and other hospital departments.
• Professional job-related experience fostering or promoting a welcoming and respectful work/academic environment.
• Must possess and maintain a valid Driver’s License and satisfactory driving record per UI Fleet Services’ driving requirements.

Desired Qualifications

• Familiarity with UI Health Care supervisory functions such as ELMS and performance reviews.
• Experience managing in a union environment.
• Experience managing agency team members.

Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.

Please contact [e-mail] with any questions.

Additional Information

• Classification Title: HC Svcs Mgr/Asst Dept Dir
• Appointment Type: Professional and Scientific
• Schedule: Full-time

Compensation

• Pay Level: 6A

Contact Information

• Organization: Healthcare
• Contact Name: Rachel Tortora
• Contact Email: [e-mail]