Central Services Technician I

National Jewish Health; Denver (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical Coverage

Paid Time Off

Retirement Savings Plan

Tuition Reimbursement

Job summary

National Jewish Health in Denver, CO is seeking a centralized service support associate to handle inventory, customer inquiries, and clerical tasks. This role emphasizes accuracy and timeliness to support Central Services operations.

You will maintain inventory par levels, coordinate item requests, and assist with system entries while ensuring exceptional service to internal and external customers.

Qualifications

• High School Diploma or equivalent required.
• 1 year hospital or related experience preferred.
• Knowledge of computer systems used for inventory control and patient charging preferred.

Responsibilities

• Delivers exemplary customer service as the first point of contact for inventory supplies and other Central Services inquiries.
• Delivers and maintains par levels for general and clinical inventory items.
• Identifying inventory issues, shortages, counts, expirations, and updating par levels with management.
• Answering, screening and routing phone calls, taking messages, and assisting callers with inventory questions.

Skills

Customer service

Inventory management

Communication

Interpersonal skills

Education

High School Diploma or Equivalency

Tools

PeopleSoft

Inventory control systems

Job description

Position Summary

Provides departmental support for Central Service and maintains general office operations to meet the needs of Central Services. Serves as Central Service direct liaison to various internal and external customers.

Essential Duties

• Delivers exemplary customer service as the first point of contact for the department regarding inventory supplies and other Central Services inquiries.
• Delivers and maintains par levels for general and clinical inventory items.
• Identifying inventory issues, shortages, counts, expirations, and working with management to update par levels.
• Answering, screening and routing phone calls, taking messages, and assisting incoming caller with inventory questions and directing them to the appropriate areas.
• Assists internal customers who come to Central Service with inventory supply requests.
• Assists with Scanning, Renaming, and Attaching documents in computer system.
• Responsible for Code Cart review on a monthly basis. Ensures all items are within expiration dates and notifies Central Service Manager when items are going to expire in order to reorder supplies in ample time.
• Assists Central Service Manager with various computer entries into PeopleSoft and other systems as determined.

Other Duties

• Provides backup coverage for staff absences and vacancies; performs other duties as assigned.

Competencies

• Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
• Attention to Detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Initiative: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Managing Work and Time / Project Management: Effectively managing one’s time and resources to ensure that work is completed efficiently. Effectively manages project(s) by appropriately focusing attention on the critical few priorities; effectively creates and executes against project timelines based on priorities, resource availability, and other project requirements (i.e., budget); effectively evaluates planned approaches, determines feasibility, and makes adjustments when needed.
• Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.

Supervisory or Managerial Responsibility

None

Travel

None

Core Values

• Be available to work as scheduled and report to work on time.
• Be willing to accept supervision and work well with others.
• Be well groomed, appropriately for your role and wear ID Badge visibly.
• Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
• Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
• Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
• Wears appropriate PPE as outlined by the infection control policies and procedures.
• Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

• Education: High School Diploma or Equivalency required.
• Work Experience: 1 year of experience in a hospital or related organization preferred. Knowledge of computer systems used for inventory control and patient charging preferred.
• Special Training, Certification or Licensure: None

Salary Range

$19.29 - $23.79

Benefits

At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.