Central Services Technician

Advocate Health; Macon (GA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Job summary

Advocate Health is seeking a Central Service/Materials handler for Navicent's operations. The role involves daily coordination of equipment decontamination, supply distribution, and inventory management in a fast-paced hospital setting.

Requirements include a high school diploma, at least one year of customer service experience, and ability to work flexible schedules. Training will cover Prism, EHS, and Asset Trakker systems.

Qualifications

• Minimum 1 year in a customer service role.
• Prefer warehouse and distribution background with infection control awareness.
• Must have good judgment and daily operational communication skills.

Responsibilities

• Understand Central Service operation and daily department needs to support patient care.
• Review daily work schedules and fulfill expectations with minimal supervision.
• Take rounds for pickup of discontinued equipment and handle decontamination processes.
• Inspect patient equipment for good working order, including battery checks and storage.
• Distribute supplies, equipment, and carts; ensure accurate quantities.
• Report issues that affect department operations to the Team Leader.
• Inventory and restock specialty carts and arrange appropriate payments.

Skills

Customer service

Communication

Computer literacy

Flexibility

Education

High School diploma

Tools

Prism

EHS

Asset Trakker

Job description

Department:

12046 Enterprise Corporate - Supply Chain: Operations Navicent

Status:

Full time

Benefits Eligible:

Yes

Hou** rs Per Week:

40

Schedule Details/Additional Information:

Various

Pay Range:

$18.85 - $28.30

Major Responsibilities:

• Clearly understands the overall Central Service operation and daily expectation or requirements as a department to fulfill the customer (patient care givers) needs and provides the necessary intervention to achieve the required expectation.


• Reviews the daily work/task schedule for individual assignment and fulfills the expectations with little to no supervision required as the result of customer complaints or concerns.


• Makes frequent/scheduled rounds for pickup of discontinued equipment then performs activities as required in the decontamination area for the processes of disinfecting patient care equipment or reusable supplies.


• Follows all established standards for inspection of patient equipment to validate the \"good working order\" of such equipment for distribution, which includes battery check or replacement and notifies the Materials Coordinator if any intervention for repair is required. Also, stores such equipment in the appropriate supply locations and ensures rechargeable batteries on equipment are plugged at all times.


• Performs activities associated with the distribution of supplies, equipment, specialty carts, specialty beds, and inspects all products or equipment for \"good working order\" before confirming release.


• Reports immediately to the Team Leader any or all situations that may affect the Central Service Department in achieving effective and efficient flow of operations in regards to supplies and equipment that is used for patient care.


• Inventories and restocks all specialty carts in the department ensuring all the correct supplies, equipment, and quantities are recorded and or scanned then items are picked and expenses as deemed appropriate. Some of these carts are used for life and death situations.


• Responsible for timely delivery, pickup, and transfer of the Blood Glucose monitoring device or Glucommanders used in all patient care areas.


• Responsible for data entry of all supplies issues and/or credited and also scanning out all patient care equipment as well as the timely ordering of all specialty beds and equipment for patient care.

Licensure, Registration, and/or Certification Required:

• None Required

Education Required:

• High School diploma required with the ability to pass a written exam for basic reading, writing, arithmetic, and general problem solving skills.

Experience Required:

• Must have a minimum of one (1) year in a position providing customer service. Prefer a candidate with a minimum of one (1) year of warehouse and distribution background and general awareness of infection control principles.

Knowledge, Skills & Abilities Required:

• Must have good customer service skills. Must demonstrate very good judgment and communication skills on daily operational issues to ensure customer service and patient care needs are met. Must be willing and able to assume daily outcome accountability for the scheduled assignment in order to meet patient care/safety and infection control guidelines. Must be able to work flexible schedules to accommodate 24/7 responsibilities. Must be computer literate to utilize Prism (Patient Care System), EHS (Materials Management System) and Asset Trakker (Equipment Management System) in order to meet the requirements of our customers/patient care providers.

Physical Requirements and Working Conditions:

• Must be able to use visual near and distance acuity. Must have verbal ability to communicate in person and over the phone or radio. Must be able to assist co-workers in transfers and transport supplies, patients/residents, or equipment using good body mechanics. Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 60-80 pounds, specific to the job class evaluation. Must be able to forward reach, overhead reach, bend, squat, kneel and change from one position to the other rapidly. Must be able to lift 25-60 lbs. and carry 25-50 pounds specific to job class evaluation. Must be able to tolerate high noise, busy atmospheres and noxious odors. Must be able to work in noisy environments and be self directed to complete jobs as ordered. Must be able to remain calm under stressful situations. Must be able to assess and respond to multiple situations simultaneously. Must be able to assist co-workers in multiple overlapping tasks simultaneously. Must be able to prioritize job tasks and organize work space to be efficient and conducive to completing work tasks as assigned in a timely manner. If job class is identified as falling under POPE C, the individual must pass the cardiac recovery test.


• Works in hospital and clinical environments. May work in extreme heat with hot materials. Must be able to utilize appropriate universal and specific precautions for protection from potential exposure to infectious or communicable diseases.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training


• Premium pay such as shift, on call, and more based on a teammate’s job


• Incentive pay for select positions


• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs


• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability


• Flexible Spending Accounts for eligible health care and dependent care expenses


• Family benefits such as adoption assistance and paid parental leave


• Defined contribution retirement plans with employer match and other financial wellness programs


• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.