CENTRAL SERVICES REP

Chukchansi Gold Resort & Casino; United States; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

401K with match

Paid time off

Meals provided

Employee discounts

Job summary

Chukchansi Gold Resort & Casino is seeking a hotel front desk/ switchboard associate to handle calls, route messages, and make reservations for the hotel, Vintage Restaurant, entertainment, and events. You will resolve guest concerns calmly, maintain knowledge of the property, and support smooth operations across departments.

The role emphasizes excellent communication, a clear speaking voice, and the ability to multitask in a busy hospitality environment.

Qualifications

• High School diploma or GED required.
• Experience with PBX equipment or hotel reservation systems preferred.
• Must possess excellent communication skills and a clear speaking voice.

Responsibilities

• Answers switchboard and directs calls to appropriate individuals.
• Delivers messages to the appropriate department or individuals.
• Makes, confirms, and cancels reservations for guests and events.
• Resolves guest issues in a fair and timely manner.
• Maintains knowledge of hotel and events to advise guests effectively.
• Handles urgent matters calmly and coordinates with management or security.

Skills

Excellent communication

Clear speaking voice

Multitasking

Education

High School diploma or GED

Tools

PBX equipment

Hotel reservation systems

Job description

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!

Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.

Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

Job Description:
SUMMARY:
Responsible for answering switchboard, directing calls to appropriate individuals, taking accurate messages and delivering them to the appropriate department or individuals, making reservation for the hotel, Vintage Restaurant, entertainment and all other marketing events, and effectively resolving minor customer disputes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Interacts effectively with the public and Team Members. Performs excellent customer service at all time.

Answers all incoming calls and routes them accordingly and in a timely, professional and polite manner. Handles all paging and radio communications in a similar way.

Makes, confirms, an cancels reservations for guests in a pleasant, professional and efficient manner so as to create a positive impression and to increase hotel occupancy.

Makes reservations for the hotel, Vintage Restaurant, entertainment and special events.

Resolves guest conflicts/complaints effectively in a fair and equitable manner or refers matters to the appropriate department or individual for proper resolution.

Maintains a working knowledge of all programs and equipment used in the office: LMS, Notebook, phone and paging systems, fax and copier machines.

Maintains a working knowledge of reservation procedures for the hotel and special events.

Maintains a working knowledge of the property as well as current and upcoming special events in order to advise guests and fellow Team Members.

Handles all incoming urgent matters or emergencies properly for the guests and the property. Works with management and/or security in order to calmly direct appropriate action. Uses a calm, clear voice when using the intercom system.

Maintains a log of phone problems and reports any situations which need attention to the appropriate department and/or individual.

Facilitates the flow of information by attending regularly scheduled departmental meetings.

Assists Central Services Supervisors with various reports and keeps files up to date and accurate.

Maintains a consistent, regular attendance record and adheres to departmental and company policies.

Performs any reasonable request made by management.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Experience with, or knowledge of, PBX equipment and hotel reservation systems preferred.

SPECIAL QUALIFICATIONS:
Must possess excellent communication skills and a clear speaking voice. Must have basic computer skills and ability to operate a computer, typewriter, paging system, beepers, radios, copy machine and fax machine. Must be capable of remaining calm when responding quickly and appropriately to emergency situations. Must possess the ability to attend to many items and details simultaneously with accuracy. Must be available to work all shifts and weekends.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively through the paging system, as well as in one‑on‑one situations with guests and Team Members.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to sit; and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to stand or walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.