Central Scheduling Representative - Clinic

ARMC Healthcare System; Ashtabula (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Ashtabula Regional Medical Center is seeking a Central Scheduling Representative for the clinic to provide an outstanding patient first impression and accurate data capture. You will verify demographic, insurance, and financial information, use ACMC systems to communicate data to patient accounts, and support scheduling and billing workflows.

The role requires excellent verbal communication, at least a high school diploma, and the ability to work with multiple data systems; prior customer

Qualifications

• Two years of customer service experience dealing with the public by phone or in person.
• Two years patient financial services background (registration, billing, medical office, customer service, follow-up, or collections) preferred.
• Excellent communication and organization skills.
• Keyboarding skills essential (40 WPM).

Responsibilities

• Provides positive patient encounter as first impression of the hospital.
• Ensures currency of medical, demographic, insurance, and financial information through interviews and verification of insurance benefits.
• Uses ACMC systems/applications to capture and communicate data to Health Information systems, patient care departments, and Patient Financial Services for billing.
• Accurately identifies patients and required for clinical treatment.
• Enters appropriate diagnosis, procedure, and physician information for medical records.
• Communicates with insurance companies and physicians regarding coverage and authorization requirements.
• Uses on-line, web based, and telecommunication verification systems to ensure accuracy and to expedite payment.
• Ensures compliance with local, state, federal, third party,TJC regulations.

Skills

Verbal communication

Customer service

Medical terminology

Data systems

Education

High School Diploma

Tools

ACMC systems

Job description

Central Scheduling Representative - Clinic

Ashtabula Regional Medical Center · Centralized Scheduling

Administrative

Full Time , 1st , 8:30-5:00pm

Posted 07/27/2026

Provides positive patient encounter as first impression of the hospital. Ensures currency of medical, demographic, insurance, and financial information through interviews and verification of insurance benefits. Uses ACMC systems/applications to capture and communicate data to Health Information systems, patient care departments, and Patient Financial Services for billing. Accurately identifies patients and required for clinical treatment. Enters appropriate diagnosis, procedure, and physician information for medical record. Communicates with insurance companies and physicians regarding coverage and authorization requirements. Uses on-line, web based, and telecommunication verification systems to ensure accuracy and to expedite payment. Ensures compliance with local, state, federal, third part,TJC regulations.

Education, Knowledge, Skills and Abilities

High School Diploma required; college or business school education preferred. Must have excellent verbal and communication skills. Medical terminology or the successful completion of course within one year of employment preferred.Intermediate PC software application knowledge and ability to use multiple data systems preferred. Extensive knowledge of billing and insurance preferred.

Required Length and Type of Experience

Two years customer service experience dealing with the public on the phone or in person required. Two years patient financial services background (registration, billing, medical office, customer service, follow-up, or collections) preferred. Must have experience dealing with the public in person as well as on the phone. Must possess ability to work effectively in complex environment of a healthcare system. Keyboarding skills essential (40 WPM). Excellent communication and organization skills required.