Central Scheduler III

Capital Health System, Inc.; United States; On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Retirement Savings Plan

Paid Time-Off

Job summary

Capital Health is seeking an experienced Scheduler I/II to manage hospital outpatient tests and physician practice appointments. You will pre-register patients, secure necessary pre-certifications, and coordinate scheduling across multiple departments and systems to ensure accurate and timely patient care.

The role requires strong customer service, insurance knowledge, and intermediate computer skills, with 8-hour shifts.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Three years departmental/scheduling experience.
• Strong customer service skills.
• Strong insurance and precertification knowledge.
• Intermediate medical terminology.
• Demonstrates proficiency of all insurance requirements for outpatient tests and physician appointments.
• Intermediate computer skills.

Responsibilities

• Schedules hospital outpatient tests and appointments for physician practices within multiple scheduling systems.
• Pre-registers all patients.
• Obtains and advises patients of all necessary pre-certification, and referrals for financial reimbursement.
• Coordinates dates and times per department and practice protocols.
• Acts as a resource for Scheduler I or II.
• Functions as a super user for all computer applications in scheduling systems.
• Trains new employees on multiple scheduling systems and supports them during probation.
• Liaises with hospital departments and physician practices.
• Notifies staff, patients, and departments of additions, changes, and cancellations.

Skills

Customer service

Insurance knowledge

Medical terminology

Computer skills

Education

High School Diploma

Tools

Scheduling systems

Job description

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range: $20.91 - $27.19 Scheduled Weekly Hours: 40

Position Overview SUMMARY (Basic Purpose of the Job):

Schedules outpatient tests for hospital departments and appointments for physician practices accurately and efficiently, in conformance with applicable guidelines and protocols to facilitate quality patient care. Updates multiple systems to ensure that scheduling information is accurate and up to date. Utilizes standards, guidelines, and written procedures for performing scheduling functions.

MINIMUM REQUIREMENTS

• Education: High School Diploma or equivalent.
• Experience: Three years departmental/scheduling experience.
• Knowledge and Skills: Strong customer service skills. Strong insurance and precertification knowledge. Intermediate medical terminology. Demonstrates proficiency of all insurance requirements for outpatient tests and physician appointments.
• Special Training: Intermediate computer skills.
• Mental, Behavioral and Emotional Abilities: Ability to multitask in a high-volume environment. Ability to communicate effectively with directors, managers, and supervisors.

Usual Work Day: 8 Hours

ESSENTIAL FUNCTIONS

• Schedules hospital outpatient tests and appointments for physician practices within multiple scheduling systems.
• Pre-registers all patients.
• Obtains and advises patients of all necessary pre-certification, and referrals for financial reimbursement.
• Collaborates with hospital departments and physician practices to schedule outpatient tests and physician appointments while coordinating appropriate dates and times according to department and practice protocols.
• Acts as a resource for Scheduler I or II.
• Functions as a super user for all computer applications pertinent to multiple scheduling systems.
• Conducts department specific training of new employees in multiple scheduling systems and continues to support employees during their probationary period and beyond.
• Acts as a liaison for hospital departments and physician practices.
• Ensures that all appropriate staff, patients, departments, and physician practices are notified of additions, changes, and cancellations.
• Adheres to Capital Health policies as well as interdepartmental policies and procedures.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Sitting

Occasional physical demands include: Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl

Continuous physical demands include: Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion, Talk or Hear

Lifting Floor to Waist 15 lbs.

Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: Extreme Noise Levels, Dust/Particulate Matter

This position is eligible for the following benefits:

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA) - Healthcare FSA - Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance - Voluntary Life
• Spouse - Voluntary Life
• Employee - Voluntary Life
• Child Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.

Equal Opportunity Employer Notice Capital Health Benefits