Central Quality Process Senior Manager

Haier US Appliance Solutions, Inc.; Louisville (KY); On-site; USD 120,000 - 160,000; Full time

Job summary

GE Appliances, a Haier company, seeks a Central Quality Process Senior Manager (CQE) to lead QMS digitization and ensure adherence to Quality Policy and procedures in Louisville, KY. You will coach cross-functional teams, manage audits, and drive improvements across sites to prevent defects and improve reliability.

You will collaborate with manufacturing, NPI, and quality teams to implement QMS standards, CAPA workflows, and continuous improvement initiatives while supporting ISO certifications

Qualifications

• Bachelor’s degree in mechanical engineering, industrial engineering, or related field.
• 7+ years’ experience in quality engineering roles of increasing responsibility.
• ISO 9001 internal auditor certification preferred or to be obtained upon hire.
• Proficiency with core quality tools: APQP, PPAP, SPC, MSA, FMEA, and control plans.
• Experience with problem-solving methodologies including 8D, DMAIC, and 5 Whys.
• Strong leadership and project management capabilities.
• Ability to coach cross-functional teams and drive QMS improvements.

Responsibilities

• Lead digitization of the QMS across sites, including audit web and EOLA.
• Ensure sites capture and address quality issues to prevent defects reaching customers.
• Coach plant teams on QSPs and standardize templates in Windchill.
• Drive gaps in QSP requirements and define plans to address them.
• Support ISO certifications and prepare for internal/external audits.
• Travel to manufacturing locations up to 25% for audits and coaching.
• Lead all-plant QMS meetings and drive CAPA/CAR and MCP development.

Skills

Quality leadership

Cross-functional collaboration

Quality systems

QMS coaching

Audit coordination

Education

Bachelor's degree in mechanical/industrial engineering

Tools

APQP

PPAP

SPC

MSA

FMEA

Control plans

Job description

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey?

Central Quality Process Senior Manager (CQE)

Location USA, Louisville, KY

What You'll Create Possibilities

Ensure plant teams are knowledgeable of and adhering to the Quality Policy, the Quality System Manual, and the Quality System Procedures (QSP’s).

• Lead digitization of the QMS in the sites, to include audit web, and EOLA
• Ensure sites are containing plant quality issues, and efforts are in place to protect defects from reaching consumers
• Ensure plant personnel are reviewing QSPs and clarifying QSP intent and content.
• Identify areas of focus within the QSP for the plants. Provide feedback to the QSP authors when changes are needed based on plant situations.
• Assist with document conversion to the standardized templates within Windchill.
• Teach plant teams the new standards per the QSP's.
• Identify gaps to QSP requirements and help define plan to address the gaps.
• Coach cross-functional teams on the creation of QMS documentation that is compliant with the QSPs.
• Utilize lessons-learned from internal/external failures to drive systemic improvements.
• Author and update QSPs as assigned to capture required changes.

Provide support to plant personnel and NPI teams to implement and execute upon the Quality Management System (QMS), driving improved quality, safety and reliability in products and processes.

Support manufacturing operations in maintaining the Quality Management System (QMS), including ISO certifications, and prepare Plant Quality team for external surveillance audits and re-certifications.

Provide in-person support for internal and external audits.

Facilitate, coach and teach the 9-Step Process to the cross-functional plant teams as required.

Provide feedback on the QMS and NPI processes to aid in process implementation/compliance.

Teach, coach, and support QMS 101 Course to all required plant personnel.

Instruct new managers and other development classes as required.

Conduct MCP Process Auditor training and assist in plant process area audits in achievement of annual internal audit schedule and to understand area compliance with QMS requirements, and opportunities for improvement.

Collaborate on opportunities to determine the optimal business standards and methods to standardize these practices, including supporting implementation of new software that impacts the QMS.

Travel to manufacturing locations including Mabe manufacturing sites as needed to provide QMS coaching/support and to conduct/support ISO internal and external audits.

Lead/manage all-plant QMS meetings to deliver QMS changes needed to support business objectives.

Coach plant teams in CAPA/CAR, MCP development, and gauging calibration methodologies.

What You'll Bring to Our Team

Minimum Requirements:

• Bachelor’s degree in mechanical engineering, Industrial Engineering, or a related field.
• 7+ years’ experience in quality engineering roles of increasing responsibility.

Preferred Qualifications:

• Current ISO 9001 auditor certification internal or upon hire, must obtain Lead auditor certification for ISO 9001
• Proficiency in core quality tools: APQP, PPAP, SPC, MSA, FMEA, and control plans
• Experienced in problem-solving methodologies, including 8D, DMAIC, and 5 Whys
• Skilled in design and evaluation processes
• Ability to independently develop, manage, and implement aggressive project plans
• Outstanding communication, presentation, and leadership skills
• Proven self-starter who proactively identifies and drives change
• Process-driven approach to quality management
• Effective collaboration with cross-functional teams
• Experience with Quality Management Systems and quality processes, including their implementation or sustainment
• Strong leadership and project management skills for aligning and driving cross-functional teams
• Understanding of special processes: laser welding, sealed systems, fabrication, injection molding, and assembly
• Experience in root cause analysis and mistake proofing
• Experience within GEA Manufacturing or GEA Supplier Quality

Working Conditions:

Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work. Up to 25% of travel may be required for domestic and/or international travel to supplier sites/ plants as well as customer sites on an as needed basis for auditing sites.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that:

• Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute.
• Strengthen communities where we live and work.
• Reinforce a culture of belonging, purpose, and engagement.
• Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization.

We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

Equal Opportunity

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [e-mail]