Central Monitoring Station Operator

National Renewable Energy Laboratory; Golden (CO); On-site; USD 58,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability insurance

Pension benefits

403(b) plan with employer match

Life and AD&D insurance

Paid time off and sick leave

Paid holidays

Tuition reimbursement

Job summary

National Laboratory of the Rockies (NLR) is hiring a Central Monitoring Station (CMS) Operator for the Emergency Management team. The role ensures safety across sites, acting as the primary contact during on-site emergencies and coordinating with internal and external responders.

The position includes a six-month probationary period and requires US citizenship access compliance. The CMS monitors fire and life safety alarms, security systems, and logs incidents while providing 24/7 coverage

Qualifications

• High School Diploma or equivalent with 4+ years of experience, or an Associate's Degree with 2+ years of experience.
• Full knowledge of specialized focused business support functions.
• Proficiency with Microsoft 365 and ability to learn specialized software.
• Ability to maintain confidentiality in handling emergencies and day-to-day activities.

Responsibilities

• Emergency Response: receive calls, dispatch, determine response, maintain dispatch logs and reports.
• Customer Service: interact with staff, visitors, vendors, first responders, and subcontractors professionally.
• Collaboration: support after-action reviews and work with internal and external responders.
• Security System Operations: operate and monitor access control, alarms, CCTV, IDS, and support investigations.

Skills

Communication skills

Multitasking

Problem solving

Confidentiality

Typing speed

Education

High School Diploma or equivalent

Associate's Degree or certification program

Tools

Microsoft 365

Job description

Working at NLR

Working at NLR NLR is located at the foothills of the Rocky Mountains in Golden, Colorado is the nation's primary laboratory for energy systems research and development. Join the National Laboratory of the Rockies (NLR), where world-class scientists, engineers, and experts are accelerating energy innovation through breakthrough research and systems integration. From our mission to our collaborative culture, NLR stands out in the research community for its commitment to an affordable and secure energy future. Spanning foundational science to applied systems engineering and analysis, we focus on solving complex challenges to deliver advanced, secure, reliable, and cost-effective energy solutions. Our work helps strengthen U.S. industries, support job creation, and promote national economic growth. At NLR, you'll find a mission-driven environment supported by state-of-the-art facilities, multidisciplinary research teams, and strong collaborations with industry, academia, and other national laboratories. We offer robust professional development opportunities, and a competitive benefits package designed to support your career and well-being.

Job Description

NLR currently has an opening for a Central Monitoring Station (CMS) Operator on the Emergency Management team. The CMS operator plays a crucial role in ensuring the safety and security of NLR, including workers, visitors, facilities, and the environment by serving as a critical information conduit between emergency response and the NLR community. To set our new team members up for success, this position includes a six-month probationary period. This is a collaborative time to ensure successful long-term fit, providing dedicated support and training as you become acquainted with your role and our organization.

The CMS operator is responsible for operating NLR's Central Monitoring Station, which includes serving as the primary point of contact during on-site emergencies for the South Table Mountain Campus, Flatirons Campus and local leased facilities.

Key responsibilities include monitoring fire and life safety alarms, determining appropriate levels of emergency and non-emergency response, contacting 911 when necessary, dispatching internal responders, monitoring security and surveillance systems, maintaining detailed logs, and generating reports.

The successful candidate will be a good communicator, problem-solver, and provide excellent customer service.

The CMS is responsible for providing 24/7, 365 support for emergency response with ECSs working on three shifts: Shift 1: 2300 - 0730
Shift 2: 0700 - 1530
Shift 3: 1500 - 2330

Primary Duties and Responsibilities

Emergency Response

Receive emergency calls and alarms, dispatch, and determine the appropriate response and resources promptly. Maintain accurate dispatch logs and produce detailed, fact-based reports. Respond to a variety of issues, concerns, and situations that warrant evaluation and discretionary decision-making, including but not limited to safety matters, utility outages, and assisting with drills and exercises. Maintain current knowledge and understanding of updated standard operating procedures and training materials related to the CMS. Provide CMS training for all LP personnel.

Customer Service

Interact with NLR staff, management, visitors, vendors, first responders, and subcontractors, ensuring a positive and professional approach in handling all situations.

Collaboration

Provide input for after-action reviews and assist in the identification of appropriate best practices and corrective actions. Work corroboratively with internal responders and external first responders.

Security System Operations

Operate and monitor the site security system, including access control systems, fire/life safety alarms, closed-circuit television (CCTV), and intrusion detection system (IDS) capabilities. Provide support for investigations, traffic safety interventions, and parking compliance monitoring as requested.

Basic Qualifications

• High School Diploma or equivalent and 4 or more years of experience or equivalent relevant education/experience.
• Or, relevant Associate's Degree or certification program of comparable scope and 2 or more years of experience or equivalent relevant education/experience.
• Full knowledge of specialized focused business support functions.
• Complete understanding of the general and detailed aspects of the business support activities, and their practical applications to problems and situations ordinarily encountered.
• Fully competent in applicable software packages and office equipment.
• Demonstrated project administration skills.
• Full knowledge of specific principles, procedures and practices related to supported fields and disciplines.

Government Access Controlled Systems – US Citizenship Eligibility requirements

This position will require access to sensitive information, Government facilities, and/or Government information systems restricted to individuals with US citizenship. Only applicants that are US Citizens at the time of application will be considered. * Must meet educational requirements prior to employment start date.

Additional Required Qualifications

• Strong communication skills, both verbal and written, team and interpersonal skills.
• Strong multitasking, organizational, and problem-solving skills.
• Ability to remain calm and effective in high-stress situations, exercise critical thinking and sound judgment, and prioritize emergent and non-emergent situations.
• Proficiency in quickly and accurately entering detailed information, with the ability to type quickly while receiving data or information via phone, radio, or other electronic devices.
• Proficiency in Microsoft 365 Proficient computer skills and the ability to learn and use specialized software.
• Ability to prioritize work and maintain a high level of confidentiality in handling both emergency situations and day-to-day activities.

Preferred Qualifications

• Prior experience as a 911 dispatcher for EMS, fire, police, or other emergency services.

Job Application Submission Window

The anticipated closing window for application submission is up to 30 days and may be extended as needed.

Annual Salary Range

Job Profile: Specialist III / Annual Salary Range: $57,900 - $95,500.

Benefits Summary

Benefits include medical, dental, and vision insurance; short*- and long-term disability insurance; pension benefits*; 403(b) Employee Savings Plan with employer match*; life and accidental death and dismemberment (AD&D) insurance; personal time off (PTO) and sick leave; paid holidays; and tuition reimbursement*.

Badging Requirement

NLR is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as required by Homeland Security Presidential Directive 12 (HSPD-12), which includes a favorable background investigation.

Drug Free Workplace

NLR is committed to maintaining a drug-free workplace in accordance with the federal Drug-Free Workplace Act and complies with federal laws prohibiting the possession and use of illegal drugs. Under federal law, marijuana remains an illegal drug. If you are offered employment at NLR, you must pass a pre-employment drug test prior to commencing employment. Unless prohibited by state or local law, the pre-employment drug test will include marijuana. If you test positive on the pre-employment drug test, your offer of employment may be withdrawn.

Drug Free Workplace

NLR is committed to maintaining a drug-free workplace in accordance with the federal Drug-Free Workplace Act and complies with federal laws prohibiting the possession and use of illegal drugs. Under federal law, marijuana remains an illegal drug. If you are offered employment at NLR, you must pass a pre-employment drug test prior to commencing employment. Unless prohibited by state or local law, the pre-employment drug test will include marijuana. If you test positive on the pre-employment drug test, your offer of employment may be withdrawn.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, domestic partner status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.

Reasonable Accommodations

E-Verify www.dhs.gov/E-Verify For information about right to work, click here for English or here for Spanish. E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce. The National Laboratory of the Rockies (NLR) is the U.S. Department of Energy's primary national laboratory for critical minerals, energy innovation, and energy security. With locations in Golden and Boulder, Colorado, Fairbanks, Alaska, and a satellite office in Washington, D.C., NLR bridges foundational research with practical applications to develop and bring to scale new energy materials and technologies that lower energy costs, drive economic growth, and deliver abundant and reliable energy. NLR is subject to Department of Energy (DOE) access restrictions. All candidates must be authorized to access the facility per DOE rules and guidance within a reasonable time frame for the specified position in order to be considered for an interview and for hiring. DOE rules for site access during the interview process depend on whether the candidate is interviewed on-site, off-site, or via telephone or videoconference. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as required by Homeland Security Presidential Directive 12 (HSPD-12), which includes a favorable background investigation. Additionally, DOE contractor employees are prohibited from participating in certain Foreign Government Talent Recruitment Programs (FGTRPs). If a candidate is currently participating in an FGTRP, they will be required to disclose their participation after receiving an offer of employment and may be required to disengage from participation in the FGTRP prior to commencing employment. Any offer of employment is conditional on the ability to obtain work authorization and to be granted access to NLR by the Department of Energy (DOE). Drug Free Workplace NLR is committed to maintaining a drug-free workplace in accordance with federal Drug-Free Workplace Act and complies with federal laws prohibiting the possession and use of illegal drugs. Under federal law, marijuana remains an illegal drug. If you are offered employment at NLR, you must pass a pre-employment drug test prior to commencing employment. Unless prohibited by state or local law, the pre-employment drug test will include marijuana. If you test positive on the pre-employment drug test, your offer of employment may be withdrawn.