Central Market (Austin Westgate) Curbside Shopper - Part time

H-E-B; Austin (TX); On-site; USD 18,000 - 23,000; Full time

Job summary

H-E-B in Austin is seeking a Customer Service Representative to assist with eCommerce order picking and packaging according to SOPs. The role also ensures perishable and non-perishable areas stay clean and organized for efficient order processing.

Responsibilities include selecting items, packing and loading orders for customer pickup, and delivering excellent customer service. Adherence to safety and sanitation standards is required in a fast-paced environment.

Qualifications

• Excellent customer service skills required.
• Basic communication skills required.
• Ability to prioritize and handle cross-functional tasks required.
• Ability to work a flexible schedule required.
• Ability to use material-handling equipment and maintain license required.

Responsibilities

• Package, transport, and load groceries and merchandise from the store to the Customer's vehicle.
• Assist in selecting, sorting, unloading merchandise into appropriate storage areas and returning products to their location.
• Provide excellent customer service by answering product-related questions and helping Customers as needed.
• Minimize shrink through careful handling of product.
• Comply with all regulations and standards for freshness, food safety and sanitation.
• Use a digital tool to select items for order packing and retrieval for customers.

Skills

Customer service

Communication

Prioritization

Flexible schedule

Equipment operation

Education

HS Diploma or GED

Job description

Responsibilities

Job Summary: As a Customer Service Representative, you will be responsible for selecting eCommerce online orders and packaging them in accordance with Standard Operating Procedures (SOPs). You will ensure all Perishable and Non-Perishable eCommerce merchandise areas clean and free of debris.Customer ServiceKey Responsibilities & Essential Functions:

• Packages, transports, and loads groceries and merchandise from the store to the Customer's vehicle
• Assists in selecting, sorting, unloading merchandise from baskets or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
• Provides excellent customer service by answering product-related questions, locating products, and helping Customers as needed
• Minimizes shrink through careful handling of product
• Achieves productivity standards
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation
• Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers

Sanitation / Stocking / Food Safety

• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains and stocks bag areas
• Organizes, cleans, and prepares prep areas, wareroom, and sales floor for incoming trucks
• Loads, unloads, and moves heavy, bulky products to support eCommerce order selection
• Maintains standards for safety and sanitation

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Age Requirement Qualifications & Key Requirements:

• 18+

Knowledge/Skills/Abilities Work Experience:

• Excellent customer service skills - Required
• Basic communication skills - Required
• Ability to prioritize and handle cross-functional tasks - Required
• Ability to work a flexible schedule - Required
• Ability to use material-handling equipment and maintain license - Required

Education

• HS Diploma or GED (or equivalent) - Required

Licenses/Certifications Physical Demands & Working Conditions:

• Perform in a fast-paced work environment which requires detailed work and precision
• Work with Customers and stay attentive to their needs
• Work a flexible schedule, based on business needs (required)
• Perform the following essential requirements for an eStore Customer Service Rep - In-store Shopper (required)
• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
• Occasionally be exposed to cold conditions, wet conditions, and loud noises
• Occasionally reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
• While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 12/1/2016