Central Intake Specialist - Home Infusion - 40 Hours - Days

Henry Ford Health System; Lathrup Village (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

A healthcare provider in Lathrup Village, Michigan is seeking a dedicated Intake Coordinator to manage patient referrals and ensure seamless communication between patients and medical professionals. The ideal candidate will have at least two years of customer service experience, a high school diploma, and familiarity with medical terms. This position offers a day shift role with responsibilities including data entry, insurance coordination, and ongoing patient care management. It's an excellent opportunity to support patients in their transition to home health services.

Qualifications

• Minimum of two (2) years of intake, customer service or billing experience.
• Home Health Care intake or billing experience preferred.
• General knowledge of medical coding is required.

Responsibilities

• Intake of new referrals by phone, fax and/or computer.
• Enters referral demographics into the computer.
• Coordinates insurance coverage with the Billing department.

Skills

Customer service

Medical terminology knowledge

Advanced computer skills

Organizational skills

Education

High school diploma or GED

College coursework in business

Tools

Microsoft Office

Job description

At Henry Ford Home Infusion, our professional staff are dedicated to providing quality individualized home infusion and nutritional management services. Services are ordered by a physician and offer a safe and effective alternative to hospital treatment and allow patients to resume their normal work activities and lifestyle in a more-timely manner.

GENERAL SUMMARY:

Under general supervision of the Leader of Central Intake, is responsible for:

• Intake of new referrals by phone, fax and/or computer.
• Enters referral demographics into computer.
• coordinates insurance coverage with the Billing department
• Assists with coordination of care.
• Routinely interacts with physicians, nurses, case managers and the general public regarding the coordination of patients' transitions of care and ongoing care in the home.

EDUCATION:

• Requires a high school diploma or GED.
• College level coursework in business preferred.

EXPERIENCE:

• Requires a minimum of two (2) years of intake, customer service or billing experience.
• Home Health Care intake or billing experience preferred.
• General knowledge of medical coding and medical terminology required.
• Advanced computer knowledge, keyboard experience and Microsoft Office experience required;

Additional Information

• Organization: Community Care Services
• Department: Home Infusion Therapy
• Shift: Day Job
• Union Code: Not Applicable