Central Billing Specialist - II

Les Schwab Tire Centers; Bend (OR); Hybrid; USD 28,000 - 35,000; Full time

Benefits offered by this job

Quarterly Bonus

Medical, dental, vision, and life保险

Company-funded retirement plan

Paid time off

Short- and long-term disability

Employee discount

Tuition Assistance

Job summary

Les Schwab Tire Centers is seeking a Central Bill Specialist to manage accounts receivable and ensure timely collections for HQ-managed customers. The role covers full-cycle AR processing, reconciliations, and resolving billing discrepancies while supporting Tire Centers and Fleet representatives.

The position is hybrid (in-office 3 days / remote 2) with no fully remote option, and offers a comprehensive benefits package including quarterly bonuses and medical, dental, and retirement plans.

Qualifications

• High school diploma or GED is required.
• Proficient Excel and Google Sheets; accurate data entry with attention to detail; knowledge of NetSuite.
• Strong analytical, problem-solving, and communication skills; able to work independently.

Responsibilities

• Process high-volume customer payments (Check, Credit Card, ACH, EFT) daily in NetSuite.
• Monitor AR aging and conduct collections via phone and email.
• Resolve billing discrepancies and invoice rejections; assist stores with corrections.
• Administer and manage complex customer accounts (Fleet customers like WEX, ARI, Element).
• Provide invoicing guidance to Tire Center staff and support PO and Service Authorization processes.
• Onboard new customers and maintain accurate account information.

Skills

Excel

Google Sheets

Data entry

NetSuite

Analytical skills

Communication

Education

High School Diploma or GED

Tools

NetSuite

Job description

Job Description: POSITION SUMMARY: The Central Bill Specialist is responsible for managing accounts receivable for our HQ-managed Central Bill business customers. This role ensures timely collections by posting payments and following up on past due accounts. The Specialist is responsible for full-cycle accounts receivable processing, including account reconciliations, management of complex customer portfolios, and delivery of world-class customer service. Additionally, this role provides administrative support to Tire Centers, Fleet Representatives, and other departments to resolve billing discrepancies.

PRIMARY RESPONSIBILITIES

• ACCOUNTS RECEIVABLE/PAYMENT PROCESSING: Responsible for high-volume customer payment processing. Post payments received via Check, Credit Card, ACH, and EFT daily in the ERP system (NetSuite) Process large payment entries or multiple journal entries together via CSV upload in NetSuite Reconcile accounts with high-dollar and high-volume transactions to ensure payments are posted accurately Process Fleet payments and create their cash discount refund checks
• ACCOUNTS RECEIVABLE AGING/COLLECTION: Monitor AR aging to ensure customer invoices are paid accurately and on time Independently conduct collection reviews via phone and email regarding outstanding invoices Proactively work with Customers and outside Fleet Representatives to resolve collection issues and maintain correct contact information Identify, investigate, and follow up on billing discrepancies and invoice rejections Review invoices for proper billing requirements Pull invoice copies and instruct stores on invoice corrections & rebills Enter invoices into the customer Fleet account websites for processing and monitor for payment
• ADMINISTRATIVE SUPPORT: Administer and manage complex/detailed customer accounts (e.g., large Fleet customers like WEX, ARI, and Element) that have detailed billing instructions Monitor fleet authorization sites (e.g., Auto Integrate, Partner Connect) to ensure invoices are entered properly and closed to complete the payment process Support Tire Center employees by providing instructions for invoicing, correcting billing errors, and walking them through steps for POs and Service Authorizations Research and clear finance charges, over/under payments, and short-paid invoices as appropriate Research and process customer refunds and correct email delivery failures for invoices/statements Create Road Service Statements for outside vendors (e.g., Kal Tire, Pete’s Road Service) Prepare check and remittance information files to be sent to Data Net
• CUSTOMER ACCOUNT SET UP/MAINTENANCE: Manage new customer onboarding and setup Ensure Customer account information, Accounts Payable contact information, billing locations, special instructions, and price lists are accurate and complete Complete updates or changes to account information as needed and close accounts as instructed
• DEPARTMENT TRAINING/SUPPORT: Assist the Department Lead in training Specialists on NetSuite, Vantiv, Customer First, and AS400 (iSeries) Provide direction and support to Central Billing Specialists with large Fleet accounts Assist the Department Supervisor, Credit Manager, and Fleet Manager as needed

MINIMUM EDUCATION & SKILLS REQUIRED

• Educational/Experience Requirements: High school diploma or GED
• Technical Skills/Knowledge: Moderate knowledge of Excel, and Google Sheets. Data entry skills with a high degree of accuracy and attention to detail. Good understanding of Tire Centers’ operational systems and advanced NetSuite skills.
• General Knowledge and Abilities: Strong analytical and problem-solving skills, extreme attention to detail, and strong written and verbal communication skills. Ability to work independently with minimal guidance. Ability to work effectively independently and as a member of a team. Foster strong professional relationships with customers, peers, and tire center personnel.

PHYSICAL REQUIREMENTS

• Primarily desk position; regularly required to sit, occasionally required to stand and walk. Requires frequent and repetitive use of hands and fingers to operate computer, mouse, keyboard, and office-related equipment, and the ability to reach with hands and arms. Position requires lifting no more than 20 pounds. Specific vision abilities required by this job include close visual acuity and the ability to adjust focus. Requires the ability to communicate verbally and exchange information over the phone and in person.

WORK ENVIRONMENT

• Office, non-manual work; the worker is not substantially exposed to adverse environmental conditions.

THIS IS A HYBRID ROLE

• in office 3 days / remote 2 at the decretion of the manager
• NO FULLY REMOTE CONSIDERATION

PAY & BENEFITS

The target range for this position is $20.40 - $25.50 DOE.

For full time positions after eligibility criteria are met, benefits include:

• Quarterly Bonus
• Medical, dental, vision, and life insurance
• Company-funded retirement plan
• Paid time off
• Short- and long-term disability
• Employee discount
• Tuition Assistance

Benefits are subject to change at any time and governed by plan documents and Company policy. Higher minimum wage applies in applicable locations. This job description is not all-inclusive and is subject to change. Additional duties, responsibilities, and tasks may be assigned, as necessary. Employment remains “AT WILL” at all times.

OUR COMPANY CULTURE

Our founder, Les Schwab, built his business from one store to hundreds of locations across the western states, a massive supply chain hub, and a state-of-the-art headquarters, making Les Schwab one of the largest independent tire businesses in the United States. Les believed in treating customers like family. Although he passed away in 2007, his vision remains at the core of the company’s culture: give people more for their money, reward employees for their expertise and hard work, earn people’s trust, and everyone benefits. Today, the 8,000+ employees of Les Schwab Tire Centers are proud to carry on this legacy.

Our unparalleled profit-sharing and benefits package is designed to reward you now and into your future. Competitive compensation Profit sharing bonus Retirement plan funded by Les Schwab Company paid training Medical Insurance Dental Insurance Vision Insurance Vacation & holiday pay Life Insurance Short & long-term disability

Les Schwab is an equal-opportunity employer.

If you need a reasonable accommodation to complete this application, please contact the manager at the location where you are applying.

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