Central Account Sales Specialist

Regional Finance (Regional Management Corp.); Oregon; Hybrid; USD 42,000 - 65,000; Full time

Job summary

Regional Finance is seeking a Central Account Sales Specialist to work borrowers remotely, both within and outside our branch footprint. You will be the subject matter expert on personal loan products, presenting loan solutions to help customers reach their financial goals and completing borrower interactions by phone or electronically.

This role focuses on delivering exceptional service, managing delinquency, and collaborating with management to track daily, weekly, and monthly goals, with

Qualifications

• High School Diploma or Equivalent.
• Outgoing, enthusiastic attitude and strong phone communication skills.
• Experience with Microsoft Office Suite products.
• Data entry proficiency.
• Must pass drug screen, criminal and credit background checks.

Responsibilities

• Present loan solutions to current and potential customers.
• Complete interactions with borrowers electronically or by phone.
• Process and underwrite loan product applications within guidelines and approval authority limits.
• Establish and build customer relationships through delivering exceptional service.
• Utilise Regional Finance's account management practices to assist delinquent customers.
• Work with management to develop, communicate, and track daily/weekly/monthly goals.
• Report, manage, and maintain branch standards on all aspects of delinquency.
• Receive, track and post all payments and fees to customer accounts in compliance with Company Policy.
• Close loans as directed by manager.
• Hours may be staggered to meet needs of digital volume. Schedules can be flexible based on the needs of the employee and the branch but will generally be Monday-Saturday 8AM-9PM.

Skills

Phone communication

Data entry

Microsoft Office

Communication

Customer service

Sales mindset

Adaptability

Education

High School Diploma or Equivalent

Some college coursework completed

Job description

Grow Your Career. Impact Lives. Shape the Future of Consumer Finance.

At Regional Finance, growth is more than a strategy. It's an opportunity for our people to thrive. Over the past several years, we have expanded significantly, creating new career paths, leadership opportunities, and professional development experiences across our organization.As a proud NYSE-listed company, we serve more than half a million active customers through a network of 360+ branches across 20 states and a rapidly growing digital platform. With approximately $2.1 billion in net finance receivables, nearly double our position in 2020, our momentum reflects both the strength of our business and the dedication of our team. If you're passionate about helping people, driven by growth, and excited to contribute to a company transforming the future of consumer finance, we invite you to join our team and build something meaningful with us.

Job purpose

The objective of the Central Account Sales and Support Center is to complement our branch based community lending model as well as support our end to end digital strategy. The Center Account Sales Specialist will work borrowers remotely - both within and outside our normal branch network footprint.

Duties and responsibilities

• The Central Account Sales Specialist will be a subject matter expert in Regional Finance personal loan product offerings and will use their knowledge to present loan solutions to current and potential customers that help them achieve their financial goals.
• Complete interactions with borrowers electronically or by phone.
• Process and underwrite loan product applications within guidelines and approval authority limits.
• Establish and build customer relationships through delivering exceptional service.
• Utilise Regional Finance's account management practices to assist delinquent customers.
• Work with management to develop, communicate, and track daily/weekly/monthly goals.
• Report, manage, and maintain branch standards on all aspects of delinquency.
• Receive, track and post all payments and fees to customer accounts in compliance with Company Policy.
• Close loans as directed by manager.
• Hours may be staggered to meet needs of digital volume. Schedules can be flexible based on the needs of the employee and the branch but will generally be Monday-Saturday 8AM-9PM.

Minimum Qualifications

• High School Diploma or Equivalent.
• Outgoing, enthusiastic attitude and strong phone communication skills.
• Experience with Microsoft Office Suite products.
• Data entry proficiency.
• Must pass drug screen, criminal and credit background checks.

Preferred Qualifications

• Some college coursework completed.
• Consumer finance experience with exposure to sales and collections.
• Some leadership experience.
• Familiarity with Consumer Credit and/or underwriting experience.

Critical Competencies

• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
• Thrives in a pay for performance atmosphere.
• Proven ability to multi-task.
• High degree of integrity.
• Confidence.
• Sales mentality.
• Adaptable to an ever changing environment.

Working conditions

This position works in an office providing consumer loan products in person and over the phone. The typical working hours are 8:30am to 5:30pm Monday through Friday with some Saturdays required. Overtime may be required on an as needed basis and is at the discretion of upper management.

If you are a job applicant who resides in the state of California, please review our California Employee Privacy Policy at the following link: Regional Management Corp Consumer Privacy Policy | Regional FinanceRegional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.