Center Supervisor

CSL; Lakeside (VA); Presencial; USD 52.000 - 68.000; Jornada completa

Descripción de la vacante

CSL is seeking a Center Supervisor to oversee daily plasma center operations and staff in a fast-paced environment in Virginia. You will report to the Center Manager and ensure efficient donor processing while upholding SOPs, safety, and confidentiality.

The role requires advancing staff performance through coaching, conducting appraisals, and contributing to recruitment and training efforts. A high school diploma is required; a bachelor’s degree or equivalent experience is preferred.

Formación

• Minimum 1 year supervisory/leadership experience
• High school diploma or equivalent required
• Bachelor's Degree or equivalent combination of education and professional work experience preferred

Responsabilidades

• Supervise day-to-day center operations and staff per SOPs.
• Provide clear and consistent instructions; conduct meetings and communicate performance expectations.
• Facilitate donor movement to minimize wait times and processing.
• Ensure adequate staffing; monitor attendance, overtime, and time card procedures.
• Conduct performance appraisals and coach staff as needed; maintain training files.
• Assist with recruitment and selection of center operation staff; promote policy compliance.
• Develop and implement marketing initiatives to increase donor retention where applicable.
• Record donor data accurately in the electronic donor information system per SOPs.
• Maintain safety and confidentiality; promote OSHA/HSE compliance and audits as needed.
• Cross-train in all technical areas to meet business needs.

Conocimientos

Leadership

Supervisory experience

Communication

Staff training

Recruitment support

Educación

High school diploma or equivalent

Bachelor’s Degree or equivalent work experience preferred

Descripción del empleo

The Opportunity

This position is responsible for supervising the day-today plasma center operations and staff to ensure efficient plasma collections.

You will report to the Center Manager.

The Role

• In compliance with Standard Operating Procedures (SOPs), supervise center operations daily activities. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues.
• In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.
• Ensure the center is staffed with adequate number of personnel to provide sufficient support based upon center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime.
• Conduct error investigations and develop recommendations for process improvement.
• Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.
• May assist with the recruitment and selection of center operation staff.
• Adhere to and promote compliance to company policies and procedures.
• May assist with the development and implementation of marketing initiatives to increase donor retention.
• Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understand policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions.
• Maintain confidentiality of personnel, donor, and center information.
• Will be cross-trained in all technical areas and other functions to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform other job-related duties as assigned.

Your skills and experience

Education

• High school diploma or equivalency required
• Bachelor’s Degree or equivalent combination of education and professional work experience preferred

Experience

Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required

Working Conditions

(physical & mental requirements)

• Shares information with internal contacts with common desire to reach a solution
• Ability to make decisions, which have moderate impact on immediate work unit.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs