Center Store Operations Lead — Team & Service Excellence

Hannaford Supermarkets; Mechanic Falls (ME); On-site; USD 30,000 - 44,000; Full time

Job summary

Hannaford Supermarkets in Mechanic Falls, ME is seeking a Center Store Department Lead to manage daily operations and support the Assistant Store Manager.

You will lead the Center Store team, ensure outstanding customer service, maintain merchandising standards, and drive sales while upholding safety and quality practices.

Responsibilities include staffing, scheduling, coaching, inventory control, and collaborating with store leadership to meet financial goals.

Qualifications

• High school diploma or equivalent preferred.
• Retail center store experience preferred.
• Ability to lead and direct others.
• Strong understanding of store operations and merchandising techniques.
• Effective communication, customer service, and selling skills.
• Strong interpersonal and organizational skills.
• Willingness to learn multiple tasks and technical requirements.
• Must meet minimum age requirements and food safety accreditation or willing to obtain.

Responsibilities

• Lead Center Store Department operations in the absence of the Assistant Store Manager-Center Store and Customer Service.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Aid in growing sales through effective merchandising strategies.
• Support that department conditions involving appearance, quality, variety, safety, sanitation, and food safety are consistently maintained at the highest level.
• Maintain accurate records of production, shrink, sales, and inventory.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering, and business information systems.
• Assist in creating and maintaining effective work schedules to meet production and customer service standards as well as associates' personal needs.
• Use good judgment in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet the department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies and established standard practices.
• Perform all other duties and projects as assigned.

Skills

Leadership

Customer Service

Merchandising

Communication

Problem Solving

Team Training

Record Keeping

Adaptability

Job description

Hannaford Supermarkets in Mechanic Falls, ME is seeking a Center Store Department Lead to manage daily operations and support the Assistant Store Manager.

You will lead the Center Store team, ensure outstanding customer service, maintain merchandising standards, and drive sales while upholding safety and quality practices.

Responsibilities include staffing, scheduling, coaching, inventory control, and collaborating with store leadership to meet financial goals.