Center Sales Director, Brookline

European Wax Center, Inc.; Brookline (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Monthly commissions

Waxing services

Skincare discount

401(k)

PTO & sick leave

Parental leave

Health insurance

Life and disability insurance

FSA

Commuter benefits

Training programs

Job summary

European Wax Center, Inc. is seeking a Center Sales Director to lead a busy center, drive sales, and coach a winning team. The role focuses on delivering exceptional guest experiences, driving revenue, and managing operations in a luxury retail/beauty setting.

The position emphasizes team leadership, local partnerships, and a performance-driven culture with uncapped earning potential. On-site role in Brookline, MA with full-time hours.

Qualifications

• 3+ years in a sales leadership or management role in retail/beauty/spa.
• Luxury environment experience preferred.
• Proven track record of achieving sales and operational targets.
• Strong people leadership and talent development.
• Financial acumen, budget management, and schedule creation.
• Excellent verbal and written communication and conflict resolution.
• Guest service and sales expertise.
• Proficiency in Microsoft Office and POS systems.
• Full-time availability; evenings and weekends.
• Strong proficiency in English.
• Must lift up to 25 lbs and stand for extended periods.

Responsibilities

• Drive service and retail sales, Wax Passes, and future bookings.
• Own center KPIs, revenue goals, and performance metrics.
• Coach associates to improve sales and guest experience.
• Execute local marketing and community events.
• Schedule staff and manage labor targets.
• Oversee payroll, deposits, and daily admin.
• Maintain center compliance and inventory.
• Provide leadership and maintain high-energy culture.

Skills

Sales leadership

Team development

Budget management

Guest service

Communication skills

English proficiency

Tools

MS Office

POS systems

Job description

Center Sales Director

The Opportunity

This isn’t your typical management role. As a Center Sales Director at EWC Growth, you’ll lead the business, develop a winning team, and create a guest experience that is elevated and unique to each guest.

You’ll own the day-to-day success of your center—from sales and team performance to talent development and operations. As the senior leader on-site, you’ll set the energy, establish expectations, celebrate wins, and coach your team to reach the next level.

If you’re a competitive, people-first leader who loves developing talent, driving results, and building a high-performance culture, this could be your next big move.

Your Earning Potential

Great leadership should be rewarded.

Our Center Sales Directors earn an average of $80,000–$95,000 annually, with top performers earning even more through uncapped earning potential.

Commissions are paid monthly, so when your center performs, you see the impact.

What You’ll Own

Drive the Business

You won’t just manage the center—you’ll own its performance.

• Drive service sales, retail sales, Wax Passes, and future bookings
• Own center KPIs, revenue goals, and performance metrics
• Analyze results and turn insights into action
• Grass-roots marketing: build local partnerships through events so you can add new guests to your network
• Coach associates on behaviors that drive stronger sales performance + elevated guest experience
• Execute local marketing and community engagement initiatives that grow the business

Create an Exceptional Guest Experience

You’ll set the standard for what great service looks and feels like.

• Champion a consistently exceptional guest experience
• Coach associates on creating meaningful guest connections
• Step in confidently to resolve escalated guest concerns
• Support the front desk during high-volume periods and lead by example
• Ensure every interaction reflects brand standards

Build & Lead a Winning Team

Your people are the heart of the business. You’ll create a team that’s engaged, accountable, and excited to win together.

• Recruit, hire, train, and retain high-performing associates
• Coach your team to strengthen sales, service, and leadership skills
• Deliver regular feedback and performance conversations
• Recognize wins while creating accountability around opportunities
• Build a positive, high-energy culture where people want to perform and grow

Run a Best-in-Class Operation

Behind every great guest experience is a center that runs exceptionally well.

• Build effective associate schedules while managing labor targets
• Oversee timekeeping, payroll, deposits, and other daily administrative functions
• Maintain compliance with training, licensing, HR, and operational requirements
• Manage inventory, product ordering, and payment/EFT processes
• Keep the center organized, efficient, and ready to perform every day

What Success Looks Like

The strongest Center Sales Directors are more than managers. They’re coaches, business owners, culture builders, and sales leaders.

You’ll thrive here if you:

• Love developing people and watching them succeed
• Are energized by goals, metrics, and healthy competition
• Know how to coach sales without losing sight of the guest experience
• Lead with confidence, accountability, and positive energy
• Can move seamlessly between strategy and rolling up your sleeves
• Stay organized and decisive in a fast-paced environment
• Take ownership of results and constantly look for ways to improve

Ready to Lead From the Front?

If you’re looking for a leadership opportunity where your influence is visible, your results are measurable, and your earning potential grows with your performance, we want to meet you.

Bring your leadership. Bring your ambition. We’ll give you a center where you can make an impact.

• 3+ years in a sales leadership or management role across retail, beauty, or spa industries
• Exposure to a luxury environment preferred
• Proven track record of achieving sales and operational targets
• Team leadership and talent development
• Financial acumen, budget management, and schedule creation
• Excellent verbal and written communication and conflict resolution
• Guest service and sales expertise
• Proficiency in Microsoft Office and POS systems
• Full-time, open availability with flexibility to work evenings and weekends
• Strong proficiency in English
• Must lift up to 25 lbs with the ability to stand for extended periods of time

Equal Employment Opportunity Statement

EWC Growth is an equal opportunity employer. We are committed to creating a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.

Disclaimer

This job description is not intended to be an exhaustive list of all duties or responsibilities. Duties may be assigned or modified at any time based on business needs.

• Base Salary of $65,000-$75,000 (determined based on experience) + up to $25k in annual commissions with uncapped earning potential
• Complementary Waxing Services
• 50% Off Our Exclusive Skincare Retail Products
• 401(k) Retirement Plan
• Paid Time Off & Sick Leave
• Paid Parental Leave
• Medical, Dental, and Vision insurance
• Company-Paid Life and Disability Insurance (for eligible employees)
• Flexible Spending Accounts (FSA) and Dependent Care Benefits
• Pre-Tax Commuter & Transportation Benefits
• Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.