Center Sales Director

European Wax Center, Inc.; Upland (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hourly rate plus monthly bonus Incent

Paid training

Personal and professional development

Paid time off

Health, dental, vision, and chiropra…

401K

Product discount

Referral Programs

Career growth opportunities

Ongoing training and recognition

Job summary

The European Wax Center in Upland, CA seeks a Center Sales Director to lead daily operations, drive sales performance, and uphold guest service excellence. You will coach, hire, and develop a high-performing team while managing labor budgets and compliance.

You will own center KPIs, oversee service bookings, Wax Pass sales, and local marketing initiatives, ensuring a safe, welcoming environment and consistent adherence to company standards.

Qualifications

• 2+ years in a sales leadership or management role.
• Proven track record of achieving sales and operational targets.
• Team leadership and talent development.
• Financial acumen, budget management, and schedule creation.
• Excellent verbal and written communication and conflict resolution.
• Guest service and sales expertise; proficiency in Microsoft Office and POS systems.

Responsibilities

• Hire, train, and retain high-performing associates.
• Coach, provide feedback, and conduct performance evaluations.
• Cultivate a positive work culture that promotes accountability and motivation.
• Ensure consistent delivery of exceptional service and resolve escalated guest issues.
• Drive retail sales, Wax Passes, and service bookings; monitor KPIs.
• Execute local marketing strategies and community engagement.
• Create associate schedules and manage labor budgets.
• Maintain center compliance with training, licensing, and HR policies.
• Oversee daily operations, including timekeeping, payroll, and deposits.
• Maintain a clean, safe, and organized center environment; audit inventory.

Skills

Team leadership

Sales leadership

Communication

Conflict resolution

Budgeting

Tools

Microsoft Office

POS systems

Job description

Position Overview

The Center Sales Director leads daily operations at a European Wax Center location by driving team performance, sales-linked financial results, and the guest experience. This role is responsible for coaching, development, hiring, and all operational aspects of the center. As the highest on-site leadership role, the CSD ensures compliance with policies, promotes a high-performing team, and upholds European Wax Center's values and service standards.

Essential Functions

Team Leadership & Development

• Hire, train, and retain high-performing associates
• Conduct regular coaching, feedback sessions, and performance evaluations
• Cultivate a positive work culture that promotes accountability and motivation

Guest Experience Oversight

• Ensure consistent delivery of exceptional service by all associates
• Handle escalated guest issues and complaints with professionalism
• Support the front desk team and model service excellence

Sales & Business Performance

• Drive retail sales, Wax Passes, and service bookings
• Monitor and achieve center KPIs and revenue goals
• Execute local marketing strategies and community engagement

Administrative Operations

• Create associate schedules and manage labor budgets
• Maintain center compliance with training, licensing, and HR policies
• Oversee daily operations, including timekeeping, payroll, and deposits

Facility Management & Compliance

• Maintain a clean, safe, and organized center environment
• Ensure adherence to safety protocols and EWC standards
• Audit inventory and handle product orders and EFT/payment processes

Requirements

• 2+ years in a sales leadership or management role (retail, beauty, or telecommunications industries preferred)
• Proven track record of achieving sales and operational targets
• Team leadership and talent development
• Financial acumen, budget management, and schedule creation
• Excellent verbal and written communication and conflict resolutionGuest service and sales expertise
• Proficiency in Microsoft Office and POS systems
• Full-time, open availability with flexibility to work evenings and weekends
• Must lift up to 25 lbs with the ability to stand for extended periods of time

Equal Employment Opportunity Statement

EWC is an equal opportunity employer. We are committed to creating a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.

Disclaimer

This job description is not intended to be an exhaustive list of all duties or responsibilities. Duties may be assigned or modified at any time based on business needs.

Benefits

• Hourly rate plus monthly bonus incentives that reward you for your hard work.
• Personalized paid training
• Personal and professional development, including individualized coaching.
• Paid time off
• Health, dental, vision, and chiropractic insurance
• 401K
• Complimentary services & product discount
• Referral Programs
• Long-term employment growth opportunities
• Ongoing training, recognition programs, and real career pathing opportunities

This company participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.

At European Wax Center, we're not just the Experts in Wax—we're also a career destination for those who are Champions of Confidence.
Who We Are:
We are the experts. The authority. The OG of waxing.
Through our long history of quality service, we've elevated EWC to a place where we can embrace our trade, honor our vision, and plan the future of our evolution toward becoming an iconic personal care brand.
At our core, we're here to help people feel unapologetically confident. Our humble service is modern magic. Just one 15-minute reservation can help transform someone's mood, someone's day - even their perception of themselves.
We take waxing seriously because we take our guests seriously. If we can use our innovation and expertise to make sure every person that walks through our door leaves feeling like their best self - well, then we're going to do it.
And we're going to do it better than anyone else.