Center Quality Manager (Relocation Required)

Join Parachute; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation with bonus potential

Medical, Dental, and Vision insurance

Paid time off

Company paid holidays

Career growth opportunities

Job summary

A leading plasma donation company is seeking a Center Quality Assurance Supervisor who will oversee regulatory compliance and quality assurance at their centers. This role requires a proactive leader who can improve processes and ensure operational excellence, offering a competitive salary and benefits. Ideal candidates will have extensive experience in regulated environments, be detail-oriented, and embrace continuous change. Join a high-energy team dedicated to impactful community services.

Qualifications

• 3+ years of experience in a regulated or process-driven environment.
• Ability to lift 50 lbs. and work in cold environments.
• Availability for day, evening, weekends, and holidays.

Responsibilities

• Lead quality programs and inspections.
• Maintain compliance with industry and government regulations.
• Track trends and implement efficiency plans.

Skills

Detail-oriented problem solver

Empathetic communicator

Data-driven decision maker

Education

High school diploma, GED equivalent, or higher

Job description

Department: Center Quality

Location: Open Location

Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits

Description

Please Note: This role will require relocation to one of the centers where we are actively hiring. Interest in relocating to one of our Midwest centers is preferred.

Who We Are

We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We’ve grown from 2 to 30+ locations in under 3 years, and we’re just getting started. If you want to grow your career with a high-energy team, this is a great opportunity.

What You’ll Do

As the Center Quality Assurance Supervisor, you’ll own the regulatory and compliance program at the Donor Center, ensuring it operates at the highest standards of compliance, accuracy, and safety. You will be a key part of our culture of quality, holding the team accountable while creating a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members.

Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits

Travel: 8 weeks of paid training with travel and accommodations provided

Key Responsibilities

• Lead quality programs, including overseeing inspections, audits, and corrective action plans.
• Keep the center audit-ready by maintaining compliance with industry, government, and company regulations at all times.
• Provide independent oversight – maintain quality checks and documentation separate from daily operations to ensure objectivity.
• Support center leadership – work closely with the Center Director to maintain safety and operational excellence.
• Improve processes – track trends, analyze data, and implement plans to increase efficiency and reduce risk.
• Oversee training and knowledge – ensure staff are trained and compliant with new policies and procedures.

Required Qualifications

• 3+ years of experience in a regulated or process-driven environment (e.g., manufacturing, clinical, or business settings)
• High school diploma, GED equivalent, or higher education
• Ability to lift 50 lbs., sit or stand for extended periods, and enter cold environments (-40°C) for short periods
• Ability to work day and evening hours, weekends, holidays and extended shifts as needed

Who You Are

• A Detail-Oriented Problem Solver – You take ownership. You're excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes oriented.
• An Empathetic Communicator – You know how to adapt your communication style to meet different audiences (staff with different styles, donors, Ops leadership); you have strong conflict resolution skills, are even-keeled under pressure, and know how to motivate and inspire others.
• A Development-Minded Employee - You are self-aware and curious, have integrity, and have a track record of steep learning curves.
• A Data-Driven Decision Maker – You are metrics driven, have strong logical reasoning and decision-making skills, aren’t distracted by one-offs or edge cases.

Who You Are Not

• Someone who isn’t excited to get their hands dirty – while you are hired for a role, our operations are often unpredictable, and we need people willing to jump in where they’re needed.
• Someone who doesn’t thrive in an environment of continuous change – we are in a hypergrowth stage, which is unique for this industry. We need people who are excited to be with us on this rollercoaster.
• Someone who wants to clock in and clock out. We are looking for team players who care about the impact their centers have on their communities and the plasma-based medicine, which takes a true ownership mentality and often extra hours.

Why Join Parachute?

• Competitive compensation with bonus potential
• Medical, Dental, and Vision insurance
• Paid time off
• Company paid holidays
• Career growth opportunities