Center Operations Supervisor

CVS Health; Indianapolis (IN); On-site; USD 43,888 - 85,068; Full time

Job summary

Oak Street Health in Indianapolis is seeking a Center Operations Supervisor to lead daily operations, oversee front desk coverage, staff scheduling, and patient experience, ensuring safety and quality care. You will work with the Practice Manager and center leadership to drive operational initiatives and improve performance.

The role involves supervising front desk staff, medical assistants, and phlebotomists, leveraging dashboards and daily rounds to identify improvements, and championing new

Qualifications

• 2+ years professional experience in a customer service setting.
• 1+ year experience leading a team preferred.
• US work authorization.
• Associate's degree required; Bachelor's degree preferred.
• Proficient PC skills.
• Strong problem-solving and collaboration abilities.

Responsibilities

• Support front desk coverage and contribute to service teamwork.
• Monitor staff attendance and absences and identify coverage plans.
• Monitor provider schedules daily to ensure smooth flow of patient visits.
• Manage the transportation schedule to maximize resources and patient experience.
• Complete daily operational rounds to confirm foundational activities have been completed.
• Monitor front desk activities for completion, accuracy and quality, including confirmation calls, copay collection and patient experience.

Skills

Problem solving

Collaboration

Flexibility

Proactive

PC skills

Education

Associate's degree

Bachelor's degree

Job description

Center Operations Supervisor

Company: Oak Street Health

Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.

Core Responsibilities

• Support front desk coverage and contribute to service teamwork.
• Monitor staff attendance and absences and identify coverage plans for expected and unexpected absences.
• Monitor provider schedules daily to ensure smooth flow of patient visits.
• Manage the transportation schedule to maximize company resources and deliver a positive patient experience.
• Complete daily operational rounds to confirm foundational activities have been completed.
• Monitor outstanding work queues, checklists and other performance indicators.
• Monitor front desk activities for completion, accuracy and quality, including confirmation calls, copay collection and patient experience, and contributing to work when needed.
• Help maintain the welcome space and community room to promote a positive patient experience and support growth.
• Own facilities management to keep the center safe, clean, and functional.
• Manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists as needed.
• Support the recruitment, hiring, onboarding, retention and performance management of staff as invited by the Practice Manager.
• Leverage practice dashboards and reports to identify areas for operational improvement.
• Structure and facilitate service and clinical team huddles.
• Engage in service recovery efforts, as needed, and facilitate resolution.
• Champion new initiatives as workflows are improved and new services are added.
• Champion organizational operating procedures.
• De‑escalate conflict as it arises and seek resolution.
• Partner with other center leaders, including the Practice Manager and Medical Director, to address staff performance and workflows.
• Other duties as assigned.

Qualifications

• An exceptional ability to solve problems and think critically.
• Strong collaboration skills and demonstrated success working within a team.
• A flexible and positive attitude.
• Ability to work in a fast‑paced, often ambiguous environment.
• A proactive and adaptable working style; able to take ownership of tasks.
• 2+ years professional experience in a customer service setting.
• 1+ year experience leading a team preferred.
• Proficient PC skills.
• Associate's degree required; Bachelor's degree preferred.
• US work authorization.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $43,888.00 - $85,068.00

Great benefits for great people.

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.