Center Operations Specialist

the USO; United States; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid time off

401k match

Education reimbursement

Job summary

The USO is seeking a Center Operations Specialist in San Antonio, TX to run day-to-day center operations, deliver excellent customer service, and maintain a welcoming environment for service members and their families.

You will support programs, manage volunteers, track inventory, assist with budgets, and coordinate events and activities both on and off installations, helping the USO fulfill its mission.

Qualifications

• High School Diploma or equivalent.
• Relevant experience in a non profit, military, multicultural and/or global organization preferred.
• Strong interpersonal customer service and problem solving skills.
• Ability to interact with USO Leadership, the general public, and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment.
• Working knowledge of various software applications and programs including but not limited to Microsoft Office Suite.
• General knowledge of various software applications and programs including but not limited to volunteer management software and social media platforms.
• Experience with Digital Cheetah preferred.

Responsibilities

• Execute day to day Center operational procedures ensuring a cost effective, safe welcoming, and clean environment.
• Monitor and maintain facilities and equipment so that they are well maintained and ready to use.
• Enforce sanitary and food handling guidelines and regulations.
• Engage and interact with Center visitors and serve as a subject matter expert about its amenities, tours, classes, programs, and services; troubleshoot to resolve issues.
• May direct and manage vendors.
• Help to maintain Center operations within budget.
• Monitor and maintain and accurately report on inventory and handle cash.
• Provide data for financial operational and statistical reports as requested.
• Provide ad hoc reports as required.
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow on.
• As directed by Center Operations Manager or other leaders help to plan and oversee and lead the execution of operational areas, which may include programs, logistics, inventory management, budget, social media and database management.
• Assist with operations and programs communications and awareness.
• Compile and prepare announcements, stories and photos for social media, local media representatives and website publications ensuring that content conforms to USO media guidelines.
• Deliver or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.
• Assist Center Operations Manager or higher level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services.
• Implement any resulting program event or activity changes.
• With key internal and external stakeholders assist in developing, improving and maintaining working relationships with the US Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission and to support successful program delivery.
• Coordinate with Center colleagues to ensure appropriate and adequate resources, including volunteers, materials and supplies are available for all programs, events and activities.
• Serve as a programs resource to colleagues and oversee volunteer participation.
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc.
• Maintain and generate reports from the volunteer database related to hours worked, applications in process, received, etc.
• Direct prospective volunteers through the application process.
• Help coordinate on the job training for volunteers.
• Implement volunteer recognition events and run reports e.g. award milestones, birthdays, etc.
• Communicate volunteer improvement suggestions to USO colleagues.
• Submit Volunteer of the Quarter nominations.
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for Center Operations Manager or other positions as directed by senior leaders.

Skills

Customer service

Interpersonal skills

Problem solving

Cash handling

Team collaboration

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Volunteer management software

Social media platforms

Digital Cheetah

Job description

Why Join Our Team

With a mission that spans the globe the USO provides a rewarding and fulfilling work environment. Our team is exceptional and we offer generous paid time off including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first and we have a lot of fun while doing it. Working for the USO isn't just a job; it's a calling and we believe in doing what you love and loving what you do.

A Certified Great Place to Work. Don't just take our word for it—our people have spoken. According to the Great Place to Work 2025-26 survey: 96% feel good about how we support the community, 94% are proud to tell others they work at the USO, 92% say their work has special meaning, it's not just a job, 91% felt welcomed from day one, Over 88% agree all employees are treated fairly regardless of race or gender.

The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers and may assist in designing high-quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Centers, providing valuable, engaging and memorable experiences for military service members and their families and may also guide and administer volunteers.

Principal Duties and Responsibilities

• Execute day to day Center operational procedures ensuring a cost effective, safe welcoming, and clean environment.
• Monitor and maintain facilities and equipment so that they are well maintained and ready to use.
• Enforce sanitary and food handling guidelines and regulations.
• Engage and interact with Center visitors and serve as a subject matter expert about its amenities, tours, classes, programs, and services; troubleshoot to resolve issues.
• May direct and manage vendors.
• Help to maintain Center operations within budget.
• Monitor and maintain and accurately report on inventory and handle cash.
• Provide data for financial operational and statistical reports as requested.
• Provide ad hoc reports as required.
• Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow on.
• As directed by Center Operations Manager or other leaders help to plan and oversee and lead the execution of operational areas, which may include programs, logistics, inventory management, budget, social media and database management.
• Assist with operations and programs communications and awareness.
• Compile and prepare announcements, stories and photos for social media, local media representatives and website publications ensuring that content conforms to USO media guidelines.
• Deliver or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.
• Assist Center Operations Manager or higher level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services.
• Implement any resulting program event or activity changes.
• With key internal and external stakeholders assist in developing, improving and maintaining working relationships with the US Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission and to support successful program delivery.
• Coordinate with Center colleagues to ensure appropriate and adequate resources, including volunteers, materials and supplies are available for all programs, events and activities.
• Serve as a programs resource to colleagues and oversee volunteer participation.
• Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc.
• Maintain and generate reports from the volunteer database related to hours worked, applications in process, received, etc.
• Direct prospective volunteers through the application process.
• Help coordinate on the job training for volunteers.
• Implement volunteer recognition events and run reports e.g. award milestones, birthdays, etc.
• Communicate volunteer improvement suggestions to USO colleagues.
• Submit Volunteer of the Quarter nominations.
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for Center Operations Manager or other positions as directed by senior leaders.

Job Specifications

• High School Diploma or equivalent (2 years work experience in event management, marketing, retail, customer service, recreation facility or related role)
• Relevant experience in a non profit, military, multicultural and/or global organization preferred.
• Strong interpersonal customer service and problem solving skills.
• Ability to interact with USO Leadership, the general public, and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment.
• Working knowledge of various software applications and programs including but not limited to Microsoft Office Suite.
• General knowledge of various software applications and programs including but not limited to volunteer management software and social media platforms.
• Experience with Digital Cheetah preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
• Ability to handle confidential information with tact and poise.
• Demonstrated ability to show initiative, self‑motivation and attention to detail, with the ability to manage multiple projects with competing priorities.
• Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash donation handling and reporting procedures, business accounting functions including project management and budget reconciliation.
• Willingness and ability to work non‑standard hours as needed.
• General knowledge of military community preferred.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities, including but not limited to security credit and/or background screening, SOFA status, valid driver’s license.
• Ability to obtain and maintain a valid United States passport and valid foreign driver’s license in applicable locations/regions.
• Must be a strong advocate of the USOs mission.

Details

• This position is located in San Antonio, TX.
• Preference will be given to local candidates within commuting distance to the location.
• Resume and cover letter are required for full consideration.
• Background check, education, criminal and driving required.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences or relief to equalize peak work periods, or otherwise balance the workload.

What Our Employees Say

If that's not enough to convince you, here are some direct quotes from employees: The organization truly cares about the people who work here. There is great consideration given and extended in the following areas organizational core values for all work life balance impact we can actually see and extended in the following areas... The mission alone provides a positive and meaningful purpose where people should want to work and be a part of Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference This also makes the organization a place where people would want to work The mission and opportunities to make a Difference are amazing There is no doubt that the USO is one of the most forward facing frontline serving nonprofits that I know of.