Center Operations Manager

United Way of Massachusetts Bay and Merrimack Valley; Honolulu (HI); On-site; USD 60,375 - 90,563; Full time

Job summary

The United Way of Massachusetts Bay and Merrimack Valley is hiring a Center Operations Manager to oversee operations at USO Centers in Honolulu, HI. This role requires managing staff, programs, and ensuring a welcoming environment for visitors.

Ideal candidates have extensive experience in operations and event management, with a strong commitment to the USO mission. The salary range is $60,375 to $90,563, depending on experience. Applications must include a resume and cover letter.

Qualifications

• 5+ years experience in business operations, including supervisory capacity.
• Ability to lead high-performing teams and achieve results.
• Fluency in English; knowledge of host country language preferred.

Responsibilities

• Oversee USO Center operations and manage programs.
• Ensure facilities are clean, safe, and well-maintained.
• Perform financial activities, manage budgets and reports.

Skills

Leadership

Event management

Customer service

Problem-solving

Microsoft Office Suite

Problem-solving

Education

High School Diploma or equivalent

Bachelor’s Degree

Tools

Microsoft Office Suite

Volunteer management software

Social media platforms

Job description

Job Overview

The Center Operations Manager position is responsible for overseeing one or more USO Center’s operations and managing programs, events, and activities at locations surrounding the Center(s). This position also manages subordinate operational staff and volunteers and assists in evaluating and modifying existing programs, events, and activities, and plans and implements new or improved programs.

Principal Duties and Responsibilities (Essential Duties)

• Overall responsibility for providing visitors and guests with a Center that is effective, inviting, safe, clean, well‑maintained and ready‑for‑use. Also responsible for ensuring that equipment is clean and well‑functioning and for enforcing adherence to sanitary guidelines and food‑handling regulations.
• Lead the planning, quality, and delivery of programs on and off U.S. military installations. Deliver services, equipment and events within budget limits. Identify and implement operational and program improvements that achieve USO standards of excellence.
• Review program and service needs. Research and recommend new programs and services based on research. Implement and oversee suggested and/or required changes.
• Coach and mentor USO Center staff and oversee volunteers’ schedule, activities, recruitment, training and recognition. Develop, improve and maintain working relationships with USO vendors and local contractors.
• Create, maintain, communicate, and enforce adherence to Standard Operating Procedures to inform Centers’ procedures and activities, and the Emergency Preparedness Plan (EPP). Ensure that staff, volunteers and vendors comply with the EPP, report damage, destruction or injury to the Center and its assets.
• Perform and monitor financial activities, including creating and executing operating budget, sales and/or other income, banking transactions. Operate within budgetary guidelines. Manage cash on hand and maintain inventory of supplies and assets.
• Prepare, review and present reports, including financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities.
• Communicate to internal and external parties about Centers’ operations, programs and activities. Compile and prepare announcements, stories and photos for publication and distribution across multiple media and social media channels.
• Develop and maintain working relationships with U.S. Military, local community leadership, partners, donors, and media representatives to enhance awareness, generate financial/in‑kind support of the USO mission and support successful program and service delivery.
• May be required to operate a USO or personal motor vehicle.
• Perform assigned duties in the absence of leadership and other duties as assigned.

Job Specifications

• High School Diploma or equivalent. Bachelor’s Degree preferred.
• 5+ years work experience in a business operations role, event management or marketing role, including 1+ years in a supervisory capacity. Relevant experience in a non‑profit, military, multicultural and/or global organization preferred.
• Demonstrated ability to lead high‑performing teams and achieve desired results collaboratively.
• Proficiency using computers and electronic equipment. Working knowledge of Microsoft Office Suite, volunteer management software and social media platforms. Experience with Digital Cheetah preferred.
• Fluency in English. Ability to speak, read and write in the host country’s language at native level preferred.
• Strong interpersonal, customer service and problem‑solving skills; ability to interact with USO Leadership, the general public and military audiences with integrity and professionalism.
• Ability to exercise sound judgment on culturally sensitive subjects and handle confidential information with tact and poise.
• Knowledge of basic business and accounting functions including project management and budgeting. Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
• Initiative, self‑motivation, adaptability to changing organizational needs.
• Attention to detail; ability to manage multiple projects with competing priorities.
• Ability to obtain and maintain credentials necessary to access USO Center locations including security, background screening, SOFA status and valid driver’s license.
• Ability to obtain and maintain a valid United States passport and foreign driver’s license where applicable.
• Strong advocate of the USO’s mission.

Details

• Location: Honolulu, HI. Preference for local candidates within commuting distance.
• Salary: $60,375-90,563.
• Resume and cover letter required for full consideration.
• Background check – education, criminal and driving required.
• Statement: This posting includes the anticipated base salary range. Compensation is determined by location, experience, skills, certifications and overall alignment with the position requirements.

Apply today. Join the mission. Join Team USO.