Center Operations Director – ABA Services

Proud Moments ABA; Portsmouth (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Mon-Fri schedule

Generous PTO

Medical, dental, and vision

401K

Employee assistance program

Job summary

Proud Moments ABA is seeking a Center Operations Director to lead non-clinical operations for a new Portsmouth, VA location. The role partners with senior clinical leaders, guides administrative teams, tracks performance metrics, and drives quality, efficiency, and client satisfaction.

You will shape the future of care in the community through strategic growth and operational excellence. The role emphasizes leadership, relationship building with schools and health systems, and ensuring smooth

Qualifications

• Experience with ABA Therapy and a compassionate understanding of the needs of children with autism and their families.
• 2–4 years of direct people management experience in a Manager or Director-level role.
• Bachelor's degree required; equivalent relevant work experience may be considered
• Demonstrated ability to build, sustain, and grow productive relationships with organizational management, staff, clients, and community stakeholders
• Exceptional leadership skills
• Superior project, planning, organization, and time management skills
• Excellent communication skills

Responsibilities

• Accelerate the financial success and continued growth of our center by effectively managing day-to-day operations at the facility(s).
• Expand access to Proud Moments’ life-changing ABA services for children with autism by cultivating relationships with schools, physicians, health systems, and other referring organizations
• Manage relationships and day-to-day administrative activities of Board Certified Behavior Analysts
• Ensure a smooth onboarding experience for new Proud Moments families by engaging in weekly family meetings and building parents’ confidence in their child’s clinical team
• Advocate for families receiving services by resolving issues promptly and compassionately
• Secure accurate insurance reimbursement for ABA services through oversight of Authorizations Management and Billing procedures
• Motivate staff to continually improve performance and grow professionally through annual evaluation, mutual goal setting, and progress monitoring

Skills

ABA Therapy experience

People management

Leadership

Communication skills

Organization & planning

Time management

Relationship building

Education

Bachelor's degree / equivalent experience

Job description

Drive Growth. Inspire Teams. Make a Difference.

At Proud Moments ABA, we believe strong leadership and smart operations are the backbone of our success in delivering life‑changing services to children and families. We're looking for a dynamic and results‑driven Center Operations Director – ABA Services (Non‑clinical leadership role) to oversee the day‑to‑day management and strategic growth of our brand new location coming to Portsmouth, VA.

In this key role, you'll partner closely with senior clinical leaders, guide administrative teams, track performance metrics, and implement initiatives that elevate quality, efficiency, and client satisfaction. This is an exciting opportunity to lead with purpose and help shape the future of care in your community.

Proud Moments ABA is a behavioral health organization, providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. Proud Moments is a haven of knowledge and expertise for parents of children diagnosed on the autism spectrum. We offer expert treatment, innovative techniques, and compassionate, child‑centered care.

Responsibilities

• Accelerate the financial success and continued growth of our center by effectively managing day‑to‑day operations at the facility(s) f inish
• Expand access to Proud Moments’ life‑changing ABA services for children with autism by cultivating and strengthening relationships with schools, physicians, health systems, and other organizations that refer families for autism care
• Manage relationships and day‑to‑day administrative activities of Board Certified Behavior Analysts
• Ensure a smooth on‑boarding experience for new Proud Moments families by engaging in weekly family meetings and building parents’ confidence in their child’s clinical team
• Advocate for families receiving services by resolving issues promptly and compassionately
• Secure accurate insurance reimbursement for ABA services through rigorous oversight of Authorizations Management and Billing procedures
• Motivate staff to continually improve performance and grow professionally through annual evaluation, mutual goal setting, and constant monitoring of progress toward established objectives

Qualifications

• Experience with ABA Therapy and a compassionate understanding of the needs of children with autism and their families; preferred
• 2–4 years of direct people management experience in a Manager or Director‑level role, with responsibility for leading and developing teams; required
• Bachelor's degree required; equivalent relevant work experience may be considered
• Demonstrated ability to build, sustain, and grow productive relationships with organizational management, staff, clients, and community stakeholders
• Exceptional leadership skills
• Superior project, planning, organization, and time management skills
• Excellent communication skills

As a Center Operations Director, you’ll enjoy professional respect, recognition, and rewards

• Competitive pay commensurate with your education, experience, and location
• Meaningful work‑life balance with Monday‑Friday schedule
• Generous paid time off
• Comprehensive benefits package, including:
  • Medical, dental and vision coverage
  • 401K retirement savings program
  • Employee Assistance Programs

You deserve to work with the best – Proud Moments ABA.

Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.