Center Operations Coordinator

United Service Organizations, Inc.; Dover (DE); On-site; USD 42,000 - 56,000; Full time

Job summary

United Service Organizations, Inc. is seeking a Center Operations Coordinator in Dover, DE. You will welcome guests, orient them to Center offerings, and help run programs and events for troops and communities.

The role includes assisting with administrative tasks, maintaining a welcoming environment, and supporting volunteers with safety and program delivery.

Qualifications

• Strong interpersonal, customer service and problem-solving skills.
• Able to interact with diverse groups with professionalism.
• Must be punctual, organized, and self-motivated with attention to detail.

Responsibilities

• Greet guests and orient them to Center offerings and services.
• Assist with opening/closing procedures, safety and security compliance.
• Maintain facility readiness and cleanliness; monitor equipment and supplies.
• Plan and support programs and events at USO Centers, including volunteer coordination.
• Support communications via flyers, posters, social media, and website updates.

Skills

Interpersonal skills

Customer service

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Social media platforms

Digital Cheetah

Desktop publishing

Job description

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Center Operations Coordinator position assists in a wide variety of tasks related to operating and maintaining one or more Centers, delivering valuable, fun and creative programs, events and activities at locations surrounding the Center(s). The position also assists in creating and maintaining a clean, warm, inviting and friendly environment for troops. It may assist with volunteers and social media communications and have light administrative and cash-handling responsibilities.

Principal Duties and Responsibilities (*Essential Duties)

• Meet and welcome guests, and orient them to the Center and its offerings, amenities, tours, classes, programs and services. Serve as a knowledgeable operations and programs resource and provide troops high quality and friendly customer service in a variety of areas, including in providing relevant, informative travel advice and complaint resolution.*
• Assist with operational procedures, including opening and/or closing, key control, Emergency Preparedness Plan compliance, and ensuring safety and security protocol adherence.*
• Monitor and maintain readiness and availability of the Center, and its activity and lounge areas. Maintain standards of cleanliness for all facilities and equipment. Monitor and ensure the operability of facilities and equipment, and monitor supply inventory and replenish stock.*
• Help to plan and execute programs, activities and events, on and off U.S. military installations, ensuring sufficient volunteer coverage and supplies, and support Center Operations Specialists and higher level colleagues’ evaluations of USO Center operations and program delivery.*
• Assist with communicating Center operations and programs to create awareness by creating flyers, brochures and posters, etc., and by communicating with local media representatives. May assist with Center’s social media presence by maintaining the Center’s website, and updating social media channels with content about Center programs, activities and events. Ensures that the Center’s social media content adheres to USO guidelines.
• Answer and screen incoming telephone calls. Review and respond to email. Produce and maintain reports, files and databases.
• May guide, train and act as a resource for volunteers and serve as a point of contact for collecting and maintaining their service records. May process cash or credit card sales.
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for Center Operations Specialists, or other positions, as directed by senior leaders.

Job Specifications

• High school diploma or equivalent.
• 0-2 years work experience in an administrative, event management, marketing support, retail, customer service, recreation facility or related role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal, customer service and problem-solving skills. Able to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Must be punctual, organized, and self-motivated, with the ability to quickly and easily adapt to changing organizational needs. Must show initiative, self-motivation, and attention to detail. Ability to quickly and easily adapt to changing organizational needs.
• Able to achieve desired results while working collaboratively in a team environment.
• Demonstrated proficiency in written and oral communications.
• General knowledge of military community preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Working knowledge of basic business functions. Able to perform basic math and follow proper cash/donation handling and reporting procedures.
• General knowledge of safe food handling and storage practices.
• Ability to design & format promotional materials (i.e. brochures, flyers, posters, etc.). Working knowledge of print/production process preferred.
• Proficiency using computers and various software, applications, and programs including Microsoft Office Suite, and social media platforms. Familiarity with Digital Cheetah, desktop publishing software and gaming programs preferred.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)
• Must be a strong advocate of the USO’s mission.

Details

• This position is located in Dover, DE. Preference will be given to local candidates within commuting distance to the location.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward‑facing, frontline serving nonprofits that I know of.