Center of Excellence Account Maintenance Specialist

U.S. Bank; Cincinnati (OH); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Job summary

U.S. Bank is hiring an Account Maintenance Specialist to support post-opening maintenance for WCIB client accounts and products. You will process data updates, manage PTAM requests, and ensure accuracy and timely completion while following procedures and SLAs.

The role focuses on internal operational support with no external customer communication, working from a US location in Ohio. A strong background in wealth operations and Excel proficiency is preferred.

Qualifications

• Associate's degree, or equivalent work experience.
• Two or more years of relevant experience.
• Basic understanding of regulatory and accounting principles affecting Wealth Management & Investment Services.

Responsibilities

• Post-opening account maintenance support and data updates.
• Process highly variable transactional requests via PTAM (Personal Trust Account Maintenance).
• Update trust officer changes and system codes as required.
• Verify requests for accuracy using procedures, checklists, and workflows.
• Coordinate with front-office teams to clarify incomplete requests.
• Own requests through completion and trigger front-office notifications.
• Work in a fast-paced, detail-oriented environment with day-to-day processing.

Skills

Analytical skills

Problem solving

Organizational skills

Communication skills

Multitasking

Microsoft Office

Education

Associate's degree

Tools

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are hiring an Account Maintenance Specialist responsible for the operational support and processing of Wealth, Corporate, Commercial, & Institutional Banking (WCIB) client accounts and products of various types and sizes established by clients for various purposes. Accountable for setting up securities, general account and asset level maintenance with some level of supervision. Responsibilities have various levels of risk correlating to the type and size of account or product. Effectively and accurately coordinate, manage and complete multiple duties and assignments concurrently and within acceptable timelines. Understands and achieves established Service Level Agreements. Accountable for compliance with established department policies and procedures. This role supports the post-opening account maintenance processes within a Center of Excellence (COE).

Job Highlights

• Support Personal Trust accounts by completing post-opening account maintenance and data updates.
• Manage a steady flow of transactional requests submitted primarily through PTAM (Personal Trust Account Maintenance).
• Complete a variety of account updates, including trust officer changes, system code updates, and other account data maintenance.
• Review requests for accuracy and completeness, following established procedures, checklists, and workflows.
• Partner with front-office teams to clarify incomplete or unclear requests through PTAM comments, Teams, or email.
• Own requests through completion, ensuring maintenance is processed and closed so notifications can be generated to the front office.
• Work in a fast-paced, detail-focused environment where requests are received and processed throughout the day.
• Focus on internal operational support, with no external customer communication required.

Basic Qualifications

• Associate's degree, or equivalent work experience
• Two or more years of relevant experience

Preferred Skills/Experience

• Basic understanding of regulatory and accounting principles which directly affect Wealth Management & Investment Services business lines and clients
• Ability to quickly learn custody operational functions, systems, procedures, various products and/or services, for assigned area(s)
• Ability to multitask and meet established deadlines in a dynamic work environment
• Demonstrated analytical, problem-solving, decision-making, and organizational skills
• Effective customer relations, interpersonal, and verbal and written communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $22.50 - $30.00.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.