Center Manager-1042

Socket.dev; Duluth (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Socket.dev is seeking a Center Manager in Duluth, GA to lead daily operations, drive customer excellence, and manage revenue and costs. You will build a high-performing team, partner with fleet accounts, and ensure a safe, efficient service center environment.

Responsibilities include overseeing scheduling, inventory, and a consistent sales process while maintaining compliance with safety standards and company policies.

Qualifications

• High school diploma or equivalent required.
• 3+ years of people leadership experience in automotive or service retail.
• Strong P&L management, cost control, and revenue growth understanding.
• Proven track record of achieving sales and KPI targets in a high-volume environment.
• Experience with POS systems and scheduling tools.

Responsibilities

• Deliver best-in-class customer experience grounded in trust, transparency, and efficiency.
• Build relationships with customers and fleet accounts to drive repeat business.
• Lead a consistent, high-quality sales process including vehicle health checks and service recommendations.
• Drive revenue growth by meeting or exceeding sales targets across services and fleet partnerships.
• Own and manage the center's P&L, including revenue and expenses.
• Oversee daily operations including bay efficiency, scheduling, and store readiness.
• Maintain accurate inventory levels and ordering of parts and supplies.
• Establish safety standards and ensure OSHA compliance.
• Hire, onboard, train, and develop a high-performing team.

Skills

People leadership

P&L management

Sales growth

Operations management

Customer service

POS systems

Scheduling tools

Decision making

Communication

Safety compliance

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Standard business software

Job description

Job Details: Job Location: Grease Monkey 1042 - Duluth, GA, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Retail

Role Overview

The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team performance. This role owns the full business—balancing hands‑on leadership in the bay with strategic oversight of revenue, cost control, safety, and talent development. You operate with an owner’s mindset, ensuring the center runs efficiently, safely, and profitably while building a high‑performing, service‑driven team. From vehicle health checks and fleet relationships to staffing, compliance, and P&L management, you are accountable for every aspect of the operation.

Key Responsibilities

• Deliver a best‑in‑class customer experience grounded in trust, transparency, and efficiency
• Build lasting relationships with customers and local fleet accounts to drive repeat business
• Lead the execution of a consistent, high‑quality sales process including vehicle health checks and service recommendations
• Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships
• Resolve customer concerns with urgency and professionalism, ensuring follow‑through and documentation
• Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses
• Control costs across labor, parts, inventory, and overall shop expenses
• Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness
• Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies
• Execute scheduling, reporting, and administrative tasks with precision using company systems
• Lead from the front—actively working alongside your team in daily operations
• Build, coach, and develop a high‑performing team of service technicians and leaders
• Create a culture rooted in accountability, teamwork, safety, and customer obsession
• Own the full employee lifecycle: hiring, onboarding, training, performance management, and, when necessary, discipline and termination
• Ensure all team members are trained, certified, and technically proficient
• Establish clear expectations, performance standards, and development plans
• Champion a safety‑first environment—ensuring strict adherence to OSHA and company safety standards
• Conduct regular safety training, inspections, and enforce compliance across all operations
• Ensure all equipment and service areas are properly maintained, functional, and safe
• Monitor and protect company assets, customer vehicles, and facility security
• Maintain compliance with all local, state, and federal regulations
• Build strong relationships within the local community to drive awareness and business growth
• Partner with leadership on marketing initiatives and local promotions
• Identify opportunities to grow the business through innovation, partnerships, and operational improvements

Qualifications

High school diploma or equivalent required; 3+ years of people leadership experience; automotive or service retail management preferred

Strong understanding of P&L management, cost control, and revenue growth strategies

Proven track record of achieving or exceeding sales and operational KPIs

Experience in a high‑volume, customer‑facing environment (automotive, retail, restaurant, or similar)

Comfortable using POS systems, scheduling tools, and standard business software

Strong business acumen, problem‑solving ability, and decision‑making skills

Profile Owner mentality—you think beyond the task and focus on outcomes

Hands‑on leadership style with a willingness to step into any role

High energy, results‑driven, and solutions‑oriented

Ability to adapt quickly in a fast‑paced, ever‑changing environment

Strong communication skills with the ability to motivate and influence others

Commitment to integrity, safety, and doing right by the customer and team

Work Environment & Physical Requirements

Ability to stand, walk, bend, and move throughout the service center for extended periods

Comfortable working in a fast‑paced, physically active environment

Ability to lift up to 20 pounds

Availability to work weekends and evenings hours based on business needs, expecting to spend around 50 hours per week on site