Center Manager

CSL; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

CSL Plasma is seeking a Center Manager to oversee operations, drive continuous improvement, and serve as the liaison with corporate for compliance. You will lead the center's HR, budgeting, and donor experience initiatives while ensuring safety and quality across all activities.

Ideal candidates bring 2+ years in a management role, a Bachelor’s or equivalent, and strong knowledge of regulatory practices. Travel may be required to support centers and partners as CSL Plasma expands.

Qualifications

• Bachelor's degree or equivalent plus professional experience.
• Minimum 2 years in a management role overseeing teams.
• Knowledge of industry regulations and compliance practices.
• Proficiency in English (written and verbal).

Responsibilities

• Oversee center operations and achieve production goals and yields.
• Improve donor retention and donor flow through data analysis.
• Ensure compliance with SOPs and regulations.
• Lead budgeting and cash handling with monthly targets.
• Manage HR functions including recruitment and performance reviews.

Skills

Operations management

Leadership

Budgeting

Regulatory compliance

Donor experience

HR management

Education

Bachelor's Degree or equivalent

Tools

Excel

MS Office

Job description

The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.

Reports to: Associate Director of Operations (ADO)

Direct Reports: All center positions except quality personnel

RESPONSIBILITIES:

• Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
• Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
• Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
• Escalate quality concerns to the Associate Director of Operations.
• Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
• Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
• Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
• Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
• Manage local marketing and advertising activities to ensure understanding of promotional goals.
• Represent the center in the local community and with local partners, vendors, and media outlets.
• Safeguard the confidentiality of all employees, donor, and center information.

KEY DELIVERABLES:

• Reduce operational waste, losses, and variability by implementing lean practices.
• Enhance digital and operational capabilities aligned with CSL’s roadmap.
• Foster a world-class environment for employees, donors, and communities.
• Ensure safety through rigorous quality control, donor screening, and safety audits.

JOB SPECIFICATIONS:

Education

• Bachelor’s Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.

Experience

• Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.

Additional Requirements

• Knowledge of industry regulations and compliance practices
• Proficiency in English (written and verbal)

Physical and Mental Requirements

• Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.
• Standing and walking required up to 100% of the time.
• Occasional overnight travel (up to 10%).
• Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.

#LI-Onsite

About CSLPlasma

CSL Plasma operates one of the world’s largest and most sophisticated plasma donation networks,with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company,CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.

Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/.

Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.