Center Manager

CSL; Jackson (MS); On-site; USD 55,000 - 85,000; Full time

Job summary

CSL is seeking a Center Manager in Jackson, MS to oversee day-to-day center operations and serve as the main liaison with corporate to ensure compliance and drive continuous improvement.

You will lead production goals, donor retention initiatives, budget planning, HR functions, and local marketing while maintaining safety and quality standards.

Qualifications

• Knowledge of industry regulations and compliance practices.
• Proficiency in English (written and verbal).
• Leadership and people management experience.

Responsibilities

• Oversee center operations, including production goals, yields, and continuous improvement.
• Improve donor retention and donor flow through trend analysis and corrective actions.
• Ensure compliance with all SOPs and federal/state/local regulations.
• Lead financial activities including budgeting, monthly targets, and cash handling.

Skills

Regulatory compliance knowledge

English proficiency

People management

Education

Bachelor's degree

Job description

The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.

Reports to

Associate Director of Operations (ADO)

Direct Reports

All center positions except quality personnel

Responsibilities

• Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
• Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
• Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
• Escalate quality concerns to the Associate Director of Operations.
• Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
• Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
• Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
• Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
• Manage local marketing and advertising activities to ensure understanding of promotional goals.
• Represent the center in the local community and with local partners, vendors, and media outlets.
• Safeguard the confidentiality of all employees, donor, and center information.

Key Deliverables

• Reduce operational waste, losses, and variability by implementing lean practices.
• Enhance digital and operational capabilities aligned with CSL's roadmap.
• Foster a world-class environment for employees, donors, and communities.
• Ensure safety through rigorous quality control, donor screening, and safety audits.

Job Specifications

Education

• Bachelor's Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.

Experience

• Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.

Additional Requirements

• Knowledge of industry regulations and compliance practices
• Proficiency in English (written and verbal)

Physical And Mental Requirements

• Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.
• Standing and walking required up to 100% of the time.
• Occasional overnight travel (up to 10%).
• Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.