Center Manager

Carbon Health; Campbell (CA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA & FSA

Paid time off

Paid sick leave

401k with employer match

Life insurance

Disability insurance

DOT reimbursement

Job summary

Carbon Health Campbell is seeking a Center Manager to oversee daily operations, financials, patient experience, and community outreach at our California clinic. The role focuses on profitability with an owner’s mindset and commitment to high standards.

You will lead staffing, training, and scheduling, monitor clinical excellence and compliance, manage expenses within budget, and build strong relationships with clinicians, staff, patients and partners to grow patient volume.

Qualifications

• 1+ year of healthcare leadership experience or equivalent
• Active listener who builds trusting relationships at all levels
• Excellent communication, interpersonal, time management, planning, organizational, analytical, problem-solving and critical thinking skills
• Willing to work a flexible schedule including evenings, weekends and holidays

Responsibilities

• Implement staffing standards for hiring, training and scheduling, payroll, and talent management.
• Assess team needs for role scope, development, succession planning and clinic outcomes; create development plans.
• Lead regular team meetings, resolve conflicts, motivate employees and foster open communication to improve retention.
• Set and monitor clinical excellence and safety standards with the Center Medical Director; ensure compliance with regulations and waste programs.
• Build positive relationships with clinicians, staff, patients, community and vendors; manage conflicts with care.
• Respond to patient inquiries with urgency.
• Monitor clinic expenditures within budget using guidelines and benchmarks.
• Identify and participate in marketing activities and community events to increase patient volume and engagement.
• Maintain an environment compliant with HIPAA and other regulations.

Skills

Healthcare leadership

Active listening

Communication

Time management

Planning

Organizational skills

Analytical skills

Problem solving

Critical thinking

Flexibility

Job description

Center Manager

Carbon Health Campbell, California, United States

About this position

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

The Center Manager is responsible for the daily management of a Carbon Health facility. Managing all operational policies and procedures, center financials, patient experience and community outreach with an owner’s mindset, to ensure profitability. A successful Center Manager is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients.

KEY CAPABILITIES

• Collaborate: Shares information with others so there are no surprises; facilitates effective collaboration among center medical directors, center managers, and external partners
• Drive Outcomes: Eliminates obstacles that affect organizational performance.
• Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions
• Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results
• Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information
• Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future roles

ABOUT YOU

• 1+ year of healthcare leadership experience and/or combination of healthcare experience and education
• Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
• Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills
• Willing to work a flexible schedule including evenings, weekends and holidays

WHAT YOU'LL DO

• Implement staffing standards for hiring,training/development,scheduling, timecards, payroll, and talent management according to Carbon Health best practices
• Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly
• Lead regular team meetings, resolve conflict when needed, motivate employees and foster a culture of communication that promotes employee retention
• In partnership with the Center Medical Director - set, communicate and monitor clinical excellence standards of care and safety standards in keeping with regulatory agencies and Carbon Health policy; this includes daily standards, emergency preparedness and hazardous materials/waste programs, in addition security, equipment and utilities management
• Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
• Communicate and respond to patient inquiries with a sense of urgency
• Monitor and control clinic expenditures within approved budget using administrative guidelines, organization benchmarks and anticipated scope of services with an owner’s mindset
• Institute necessary modifications to procedures and clinic resource commitments as financial changes dictateIdentify, plan and participate in marketing activities and community events that increase patient volume and engagement
• Maintain an environment that complies with all state and federal regulations including HIPAA

BENEFITS

• Medical, dental & vision coverage, effective first day of employment
• Health Savings Account & Flexible Savings Account option for health care & dependent care
• Paid time off, paid sick leave
• 401k retirement savings plans with employer match
• Life & Disability Insurance
• DOT certification will be reimbursed where it is required for practice

*Some benefits dependent on specialty and employment status

We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.