Center Leader: Coaching, Growth & Member Experience

KidStrong Battery Park; New York (NY); Presencial; USD 75 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus based on performance

Competitive salary

Opportunity for advancement

401(k)

Health insurance

Resumo da oferta

KidStrong Battery Park seeks a General Manager to lead center operations, sales, and coaching teams. You will drive KPI performance, foster a culture of learning, and deliver exceptional experiences for families and staff.

Responsibilities include overseeing maintenance, staff development, relationship-building with families, and driving events that grow memberships. CPR certification and athletic coaching background are valued traits.

Qualificações

• Experience leading a child-focused center or similar environment.
• Proven ability to meet sales goals and improve retention.
• Strong communication with families and staff.
• Ability to manage schedules and operations across a center.

Responsabilidades

• Understand KPIs and financials to guide decisions.
• Maintain relationships with families and provide exceptional service.
• Oversee center initiatives like maintenance, training, brand consistency.
• Schedule, promote, and sell events to drive profitability.
• Lead coaching team through training and evaluation.
• Attend leadership meetings and manage recruitment and onboarding.

Conhecimentos

Leadership

Coaching

Customer service

Sales management

Scheduling

People management

Staff development

Communication

Conflict resolution

Performance metrics

Event planning

Branding

Center operations

CRM usage

Ferramentas

ZenPlanner

LearnUpon

CareerPlug

ADP

FranConnect

Google suite

Microsoft Office

Descrição da oferta de emprego

KidStrong Battery Park seeks a General Manager to lead center operations, sales, and coaching teams. You will drive KPI performance, foster a culture of learning, and deliver exceptional experiences for families and staff.

Responsibilities include overseeing maintenance, staff development, relationship-building with families, and driving events that grow memberships. CPR certification and athletic coaching background are valued traits.