Center Discharge Specialist

Ohio Gastroenterology Group, Inc.; Westerville (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Ohio Gastroenterology Group, Inc. is seeking a friendly medical office receptionist in Westerville, OH. The role involves front-desk duties, patient check-in/out, and coordinating with clinicians to ensure smooth clinic flow.

The candidate will handle EMR-based patient intake, verify demographics/insurance, and maintain patient confidentiality. Prior experience in a medical setting is preferred, along with strong communication and organization skills.

Qualifications

• High school diploma or equivalent.
• Experience working in a medical office/environment.
• Strong communication and organizational skills.

Responsibilities

• Assist with patient check-in/check-out using EMR; verify demographics and insurance.
• Answer phone calls, triage requests, and direct to appropriate staff.
• Maintain confidentiality of patient information per HIPAA regulations.
• Prepare patient prep packets, forms, and consent documents.
• Support scheduling and coordination of appointments and recalls.
• Perform general office duties and restocking office supplies as needed.

Skills

Communication

Office procedures

PC proficiency

Time management

Education

High school diploma

Tools

EMR system

Job description

Major activities and essential job functions:

• Track path results for the "rec'd date" and "providers signature.”
• Task Doctors if paths results need a signature.
• Calls the lab dept if a path report hasn't been resulted in policy outlined time frame.
• Review all patient checkouts, enter recalls, task providers team if doctor has ordered any additional test (example of labs, appts, etc.).
• Close orders (examples recalls, path req, recalls after they have been completed or reviewed, etc.)
• Assist with calling patients to move up if there are gaps in the schedules.
• Mail letters to patients if discharge papers are inadvertently left behind.
• Review PVL for changes to recall order to make sure the recalls were entered correctly after the path's came back.
• Closes old orders after reviewing for completion.
• Make patient education copies for nurses (for when they're running low) to attach to discharge paperwork.
• Place orders for toners for the machines, also calls for Maintenace on them if machines are producing codes or prints are not coming out correctly.
• Maintain office supply list order for center and front desk.
• Work colonoscopy orders for patients that have had them done and enter the "performed date.”
• Close duplicate recalls for the same type
• Close open recalls for referrals (referrals that were scheduled are still left open and when doing check - verify they were scheduled for the referral and close that recall)
• Break down charts and scan them to med recordsfor chart entry.
• Audit records to make sure scans from medical records are entered correctly.
• Run daily schedules for center teams and providers.
• Prepare patient prep packets to include labels and consent forms,
• One week prior to appointment conduct quality assurance check on each chart for readiness - make insurance verification calls as needed.

Secondary duties:

• Back up to receptionist to receive patients during center hours.
• Check patients in by using EMR (electronic medical records system), update patient demographic information.
• Instruct patients regarding completion of forms and answer any questions, as appropriate.
• Verify insurance information, scan insurance card & verify photo ID, collect money on patient balances if needed and provide receipt.
• Notify the center when the patient is checked in.
• Prepare patient prep packets to include labels and consent forms.
• Enter the kiosk form information and scan.
• Answer and screen incoming telephone calls-page appropriate person or obtain message as warranted.
• Maintain confidentiality of personal and financial information by utilizing HIPAA guidelines and regulations
• As time allows, will assist the center with other tasks.
• Performs other miscellaneous duties as assigned by nurse manager (or designee), practice manager, or human resource manager.

Knowledge, Skills, and Abilities:

• Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies.
• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
• Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports
• Skill to use a personal computer and various software packages.
• Ability to establish priorities, work independently, and proceed with objectives with little supervision.
• Ability to handle and resolve problems.
• Ability to organize work material and/or charts to ensure accuracy of patient records.
• Neat appearance and a professional demeanor.

Credentials and Experience:

• Must have a high school diploma or equivalent.
• Must have experience working in a medical office/environment.

Special Requirements:

• Willingness to learn new tasks, be cross trained within the office, and be flexible with workload to help office flow, including assisting co-workers.
• Flexibility in working hours with willingness to work occasional overtime.

Physical Demands:

• Applies the principles of body mechanics in lifting or moving boxes or equipment (occasional).
• Must be able to independently lift 25 pounds. (occasional)
• Physical ability to retrieve and file records in a (6-7 shelf) file cabinet (frequent).
• Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).
• Ability to communicate in person and by phone (frequent)
• Medical office requiring some contact with adult patients.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.