Overview
Center Director - Statesville, NC role at Join Parachute
Compensation: Up to $100K ($70K - $75K base + up to 35% monthly bonus) + benefits. Travel: 75% during training.
Who Are We?
Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. We offer a highly personable and best-in-class experience that’s consistent at each visit. Our vision is to introduce an elevated plasma donation experience grounded in convenience to markets with smaller populations, positively impacting the industry supply chain and helping patients gain access to the medication they need. We have grown from 2 to 30+ operations in less than three years and plan to continue rapid expansion. We are looking for people who share our passion for helping others and are invigorated by the speed at which our startup moves.
What You’ll Do
As the Center Director, you will be responsible for overseeing all aspects of the Donor Center. Your key focuses will be bringing in exceptional talent and building a culture of operational excellence and compliance. You will also create an environment that is donor-centric and focused on providing a great experience.
Responsibilities
- Strategize and plan to ensure center operations, donor flow, and donor retention goals are achieved.
- Supervise all Center operations with a focus on developing and implementing action plans to improve efficiency.
- Partner with corporate facilities to ensure compliance with all federal, local, state, and company regulations related to quality of product, employee, and donor safety.
- Own and manage the Profit & Loss (P&L) statement to ensure the Center meets monthly targets.
- Maintain all supply, equipment, and product inventories to ensure availability.
- Lead and direct center quality compliance and engage in all formal regulatory audits with the Center Quality Director.
- Follow all Safety and OSHA policies and ensure employee compliance.
Team Management
- Build an exceptional team through recruiting and onboarding top talent.
- Lead by example to foster a highly productive environment and retain exceptional employees with focus on learning and development.
- Manage all personnel functions including assignments, disciplinary action, and termination.
- Oversee and ensure all employees are trained in technical areas.
- Conduct recurring team meetings to ensure deadlines and goals are met.
Who Are You?
- A natural leader with character and integrity. You have experience managing a team and a track record of recruiting and fostering top tier talent.
- You take ownership and are comfortable operating across departmental lines.
- KPI-focused; you are comfortable making data-driven decisions to improve outcomes.
- Problem solver who iterates on solutions to push team performance.
- Thrives on upskilling team members and expanding responsibilities.
- Exceptional oral and written communication skills, with the ability to express ideas clearly and give directions swiftly.
- Comfortable dealing with ambiguity and proposing pragmatic solutions.
- Ability to put customers at ease and coach the team to do the same.
Qualifications
- Educational background or relevant experience in similar or adjacent fields. Higher education is preferred.
- Minimum of 6 years of supervisory experience.
- Proficiency with Microsoft Office Suite (Word, Excel).
- Ability to travel by plane and/or car on occasion.
- Physical: Able to stoop, kneel, crouch, reach, pull, and lift a minimum of 50 lbs. Ability to sit or stand for extended periods.
- Auditory and visual acuity.
- Required to enter an environment with exposure to cold (temperature of -40°C) for short periods, with suitable outerwear.
- Ability to work day and evening hours, weekends, holidays and extended shifts as needed.
Benefits
- Competitive compensation with bonus potential
- Medical, Dental, and Vision insurance
- Paid time off
- Company paid holidays
- Career growth opportunities
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