Center Director I (5585)

Paycom; Oakland, Berkeley (CA, CA); On-site; USD 100,000 - 107,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid holidays

FSAs

403(b) retirement

Job summary

LifeLong Medical Care seeks a Center Director to oversee LeNoir Health Center in Oakland, CA. This full-time, onsite leadership role will steer day-to-day operations, service planning, staffing, quality assurance, and budget management to deliver high-quality patient care.

The director will lead cross-functional teams, partner with clinical and administrative leaders, ensure HRSA and payer contract compliance, and drive performance improvement through data-driven methods and dashboards.

Qualifications

• Bachelor-level degree in health admin or related field.
• Experience in healthcare operations leadership.
• Knowledge of HRSA Health Center Program requirements.
• Experience with budget development and labor management.
• Strong data-driven decision making using dashboards (e.g., Tableau).

Responsibilities

• Oversee overall operational and financial performance of the health center, including budget development and variance management with Finance.
• Monitor performance indicators using dashboards; submit monthly operational reviews to leadership.
• Identify financial risks and inefficiencies; implement corrective action to meet targets.
• Manage patient access, scheduling, and clinic flow across provider types to optimize throughput.
• Lead staffing, training, and performance evaluation for center staff and volunteers; coordinate with HR and clinical leadership.
• Ensure compliance with HRSA requirements, audits, and quality/regulatory programs; drive continuous improvement.

Skills

Leadership

Financial management

Healthcare operations

Strategic planning

Team management

Regulatory compliance

Education

Bachelor's degree in Health Administration, Public Health, Business Administration, Nursing, or related field

Tools

Tableau

Job description

Job Details: Job Location: LeNoir Health Center - Oakland, CA, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $100000.00 - $107000.00Salary/year, The Center Director,is a full-time, onsite position, thatprovides leadership and clinic management for day-to-day operations of one or more health centers forLifeLongMedical Care.Such management includes service planning, objective setting, system development,staffing,qualityassurance activityandservicestandards,budgetandpersonnelissues.LifeLonguses team-based care to provide the most efficient and effective care to our patients.This position functionsas a critical member of the care team, ensuring team communication, quality care, and patient satisfaction.ThispositionreportstotheSeniorCenter Director. This is a full time, exempt, benefit eligible position supervising our LeNoir Health Center in Oakland, and our Berkeley Urgent Care.

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Benefits

Compensation: $100k - $107k/year. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

JOB DUTIES:

Budget, Financial & Operational Performance

• Accountable for the overall operational and financial performance of the health center, including annual budget development, monitoring, and variance management in partnership with the Finance Department.
• Uses operational and financial dashboards (e.g., Tableau) to monitor performance indicators including visits, productivity, staffing ratios, access, and utilization; completes and submits monthly operational reviews to leadership.
• Identifies financial risks and operational inefficiencies and implements corrective action plans to ensure alignment with organizational targets.

Access, Throughput & Panel Management

• Accountable for patient access, schedule utilization, panel capacity alignment, and visit throughput across all provider types.
• Oversees template integrity, provider schedules, and clinic flow to reduce no-shows, late cancellations, and access delays.
• Partners with CentralTemplating, Call Center, and Access teams to improve continuity of care, reduce leakage, and support access initiatives such as same-day access, extended hours, and self-scheduling as appropriate.

Supervision & Workforce Management

• Oversees center-based staff to support the delivery of high-quality clinical services in collaboration with the Regional Medical Director.
• Recruits, hires, supervises, trains, and evaluates ancillary and administrative staff, including coordinators, supervisors, clinic support staff, and volunteers; jointly oversees nursing and social services staff with the Regional Medical Director.
• Oversees staffing models, coverage plans, and staffing ratios to ensure safe and efficient operations within approved FTE and budget.
• Manages labor utilization including overtime, incentives, and temporary staffing in partnership with Human Resources.
• Oversees provider, nursing, and ancillary schedules, including temporary and per diem staff, in coordination with the Regional Medical Director.
• Collaborates closely with department leadership, proactively sharing changes and thoughtfully involving all relevant stakeholders in decisions and updates.
• Reviews and approves bi-weekly timesheets for staff and providers.

Program Planning, Implementation & Continuous Improvement

• Evaluates clinic workflows and operational processes to improve efficiency, patient experience, and cost control.
• Collaborates with the Regional Medical Director andSeniorCenter Director to develop, implement, and monitor operational goals, priorities, and improvement initiatives.
• Leads site-level performance improvement efforts using data-driven and structured methodologies (e.g., PDSA, Lean, DMAIC).
• Supports implementation of organizational initiatives, pilots, and operational changes, ensuring staff readiness and adoption.

Compliance, Quality & Regulatory Stewardship

• Ensures day-to-day operational compliance with HRSA Health Center Program requirements, Medi-Cal, Medicare, UDS, and payer contract standards.
• Partners with Compliance, Quality, and Clinical Leadership to maintain readiness for HRSA Operational Site Visits, audits, and reviews.
• Implements and monitors corrective action plans related to compliance findings or quality gaps.
• Participates in the implementation and ongoing operation of the clinic’s quality improvement and infection prevention programs.
• Assists the Regional Medical Director with the documentation, annual review, and update of clinic policies, procedures, and patient care protocols.

Liaison, Patient Experience & External Partnerships

• Serves as a key liaison between the health center,SeniorCenter Director, Regional Medical Director, and organizational departments to coordinate clinical and administrative activities.
• Coordinates health center services with external agencies, community partners, and ancillary service providers.
• Responds to escalated patient complaints and health plan grievances within required timelines, facilitating resolution in collaboration with site leadership.
• Represents the organization at external planning, coordination, or community meetings as assigned.

Facilities, Safety & General Administration

• Oversees daily clinic operations including facilities readiness, safety protocols, security procedures, and emergency preparedness in coordination with Facilities and Risk Management.
• Ensures compliance with infection control, environmental safety, and workplace safety standards.
• Manages vendor interfaces for laboratory services, hazardous waste, housekeeping, linen services, and other contracted services as required.
• Promotes energy efficiency, equipment security, and proper clinic close-down procedures.
• Fosters a respectful, patient-centered, and team-oriented work environment aligned with the mission and values ofLifeLongMedical Care.
• Performs additional duties as assigned by leadership.

Qualifications: Required Qualifications

• Bachelor’s degree in Health Administration, Public Health, Business Administration, Nursing, or a related field required; equivalent combination of education and progressively responsible experience may be considered.
• Minimum of 5-7 years of healthcare operations leadership experience, preferably within anFQHC,community health center, public health, or safety-net setting.
• Demonstrated experience managingmulti-disciplinary clinical operations, including administrative, ancillary, nursing, and support staff.
• Proven responsibility forbudget development, financial performance, and labor managementwithin a healthcare setting.
• Strong working knowledge ofHRSA Health Center Program requirements, Medi-Cal and Medicare operations, UDS reporting, and payer contract expectations.
• Experience overseeingpatient access, scheduling, clinic flow, and throughput optimizationin an ambulatory care environment.
• Demonstrated ability to leadperformance improvement initiativesusing data and structured improvement methodologies (e.g., PDSA, Lean, DMAIC).
• Experience preparing for and supportingregulatory audits, HRSA Operational Site Visits (OSVs), andcorrective action plans.
• Proficiency in interpreting operational dashboards and reports (e.g., Tableau, EHR reporting tools) to drive decision-making.
• Strong leadership, communication, and conflict-resolution skills, with the ability to partner effectively with clinical leadership.

Preferred Qualifications

• Master’s degree in Health Administration, Public Health, Business Administration, Nursing, or a related field (MHA, MPH, MBA preferred).
• Prior experience in amulti-site FQHC or large ambulatory care network.
• Familiarity withfront-end revenue cycle functions,including eligibility, enrollment, sliding fee discount programs, and charge capture workflows.
• Experience implementing or supportingaccess innovationssuch as centralized scheduling, self-scheduling, extended hours, or telehealth models.
• Knowledge ofCalifornia healthcare regulatory environment,including Title 22, Title 10, and other applicable state and federal regulations (if applicable).
• Experience collaborating withunionized workforcesand applying labor agreements in operational decision-making.
• Lean Six Sigma, Change Management, or Quality Improvement certification or formal training.
• Bilingual or multilingual skills reflective of the communities served.

Knowledge, Skills & Abilities

• Ability to balanceoperational efficiency, financial stewardship, compliance, and patient experiencein a complex healthcare environment.
• Strong analytical skills with the ability to translate data into actionable operational strategies.
• Ability to lead through change, manage ambiguity, and align diverse stakeholders around shared goals.
• Demonstrated commitment tohealth equity, culturally responsive care, and community-based service delivery.
• High level of integrity, professionalism, and accountability.