Center Director 1

Octapharma Plasma, Inc.; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Formal training

Medical, dental, and vision insurance

Health Savings Account

Flexible Spending Account

Tuition Reimbursement

401k retirement plan

Paid time off

Company paid holidays

Personal time

Job summary

Octapharma Plasma, Inc. in Knoxville, TN seeks an experienced Donor Center Operations Leader to oversee daily operations, personnel management, donor flow, and essential resources. The role ensures compliance with FDA SOPs, OSHA, CLIA, and GMP, while driving safety, training, and performance KPIs.

You will lead audits, improve processes, and mentor staff to align with corporate standards. This is a full-time on-site position offering growth opportunities and a strong benefits package.

Qualifications

• Three years of operations/process management or supervisory experience.
• Three years of people management including recruiting and training.
• Bachelor's degree preferred; HS diploma required.
• Familiarity with budgeting and fiscal management preferred.

Responsibilities

• Oversee daily center operations and payroll, and manage staff.
• Ensure regulatory compliance with FDA, OSHA, CLIA, GMP and CAPA.
• Host audits by regulators and customers.
• Maintain donor center equipment and facility safety.
• Manage product inventory, storage, and procurement.
• Lead training, onboarding, and leadership development.
• Track training data and coordinate corrective actions.
• Drive donor relations and center KPIs.
• Lead center marketing with corporate departments.
• Perform other duties as assigned.

Skills

Operations management

People management

Budgeting

Regulatory knowledge

Communication

Leadership

Training & development

Education

High School diploma or GED

Bachelor's degree preferred

Tools

Office software

Job description

Job Summary

This role meticulously orchestrates and oversees the entirety of daily center operations, ensuring adept management of personnel, vigilant product oversight, smooth coordination of donor flow, and seamless functionality of critical resources.

This Is What You'll Do

• Maintain compliance with state and federal regulations (FDA approved SOPs, OSHA, CLIA, GMP), ensures certifications/licenses are current, and leads corrective and preventive actions (CAPA) to address issues.
• Host audits by regulatory agencies and customers, supports quality improvement initiatives, and contributes to best practices.
• Promote and enforce Safety, Health, and Environmental policies; resolves safety concerns, ensures preventive maintenance of donor center equipment, and maintains a clean, safe facility.
• Maintain donor center functions and assets, informs leadership of irregularities, and mitigates/report unsafe conditions.
• Oversee product inventory and storage integrity, manages unsuitable product, and partners with corporate/vendors for efficient shipments and procurement.
• Achieve targeted production in quantity/quality while optimizing costs, inventory, and purchase order submissions in compliance with company practices.
• Conduct performance evaluations, development plans, corrective actions, and employment decisions (hiring, promotions, terminations) to align staff growth with organizational goals.
• Ensure adherence to HR policies and procedures, assists with investigations, and fosters a positive culture through mentorship and role modeling of core values.
• Direct all employee training, onboarding, retraining, and leadership development, ensuring compliance with standards and timeliness.
• Track and audit training data and certifications, collaborates with Quality and Field teams to address deviations, audits, and corrective actions through targeted training interventions.
• Cultivate strong donor relationships to drive retention, referrals, and growth, while overseeing payroll, staff meetings, and operational KPIs for performance optimization.
• Lead center marketing and advertising initiatives in collaboration with corporate departments to strengthen outreach and enhance operations.
• Perform other duties as assigned.

Minimum Requirements

This is What it Takes

• High School diploma or GED required; Bachelor's degree preferred.
• Three (3) years of operations and/or process management/supervisory experience.
• Three (3) years of people management, including recruiting and training (may be concurrent with operations/process management experience).
• Knowledge of fiscal management and/or budgeting preferred.

Required Certifications, Licenses, And Registrations

• N/A

Knowledge, Skills, And Abilities

• Ability to work in a highly regulated industry preferred.
• Effective communication and organizational skills.
• Ability to effectively communicate in writing and verbally and possesses strong interpersonal skills.
• Ability to use office software preferred.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to use a computer, video display terminal, and other office equipment for extended periods.
• Ability to tug, lift, and pull up to 35 pounds.
• Ability to bend, stoop, kneel, and reach as necessary.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).
• Ability to use assistive devices if needed for mobility or communication.
• Occupational exposure to bloodborne pathogens.
• Ability to enter an environment with a temperature of -40°C for short periods of time.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts, and periodically after hours.

Do Satisfying Work. Earn Real Rewards And Benefits

We're widely known and respected for our benefits and for leadership that is supportive and hands‑on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time