Center Care Team - Registered Nurse, Bilingual

ArchWell Health, LLC; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

ArchWell Health in Tucson, AZ seeks an experienced RN to support daily patient care in a value-based primary care setting.

Reporting to the Center Manager, the RN will ensure high-quality patient interactions, coordinate with the clinical team, and lead staff in quality improvement and education. This is a Monday-Friday day shift role.

Fluency in Spanish is required, and a BSN is preferred but not required; active RN license in Arizona is essential.

Qualifications

• AA/AS in Nursing is required.
• RN license active in state of employment.
• Minimum 5 years of direct nursing experience.
• BLS certification for healthcare providers.
• Spanish fluency is required; test will be administered.

Responsibilities

• Adheres to clinical team workflows and delivers daily patient care.
• Performs triage and patient education via phone and in-person.
• Collaborates with Providers and Center Manager to drive performance improvements.
• Ensures compliance with standards of care and supports audits.
• Educates patients and families about conditions and processes.
• Oversees back-office staff and clinical quality and safety.
• Maintains up-to-date knowledge of regulations related to scope of practice.

Skills

Healthcare operations

Spanish proficiency

Clinical nursing

Team leadership

Quality improvement

Regulatory compliance

Staff training

Education

RN license (AZ)

AA/AS Nursing

BSN preferred

5+ years nursing experience

BLS certification

Spanish language proficiency

Job description

ArchWell Health is re-imagining the practice of primary care. We are putting the relationship between patient and physician at the center of a value-based model focused on outstanding patient experience, improved access, and better outcomes. In our medical clinics, we provide comprehensive primary care for senior adults with Medicare Advantage plans, focused on delivering improved quality, better patient experience and lower total cost of care.

Reporting to the Center Manager, theRegistered Nurse (RN)has daily responsibility in direct patient care and education and fostering collaborative relationships with providers and other clinical operations staff. This position is ideal for an experienced nurse who enjoys performing daily patient care, has a passion for working with the senior community, and desires a day shift/Monday-Friday schedule.

Duties/Responsibilities:

• Responsible for adhering to the clinical team workflows.
• Performs daily staff nursing activities; day-to-day patient activities, including phone and in-person patient triage and patient education.
• Collaborates with the Providers and Center Manager to identify opportunities to improve clinical performance of back-office personnel and functions. Develops, implements, and monitors the effectiveness of performance improvement activities.
• Performs regular monitoring activities to ensure compliance with national and organizational standards of care. Clinically prepares the market for internal and external quality audits and helps lead the center response to any clinical deficiencies found.
• Maintains current knowledge of state regulations for nursing, medicine, and pharmacy as it relates to scope of practice for back-office personnel.
• Identifies and provides appropriate resources to educate patients, their families and staff members on clinical conditions and processes.
• Oversees clinical quality and patient safety through training and education of the back-office personnel and administrative staff. Communicates effectively in all areas of practice, including how to motivate, and engage colleagues around a common goal.
• Ensures that clinical processes, policies, and procedures are adhered to in the center.

Required Skills/Abilities:

• Strong knowledge of healthcare functions, including clinical functions, practice safety processes, reimbursement practices, and quality improvement initiatives.
• Track record of developing and implementing processes for providing excellent customer service.
• Superior clinical/patient care skills.
• Thorough, in-depth knowledge of clinical procedures, legal rules and regulations and best practices in healthcare.
• Skilled in observation, training and evaluating clinical/patient care competencies.
• Ability to effectively leverage business and organizational knowledge within and across functional areas.
• Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic.
• Continuous desire to learn and embrace new methods; ability to adapt and be resilient.
• Self-starter with the ability to think creatively and work effectively.
• Ability to build a relationship and work effectively with various seniorities and diverse populations including staff, providers, members, and family members.
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.
• Proven skills in budgeting and fiscal management preferred.

Education and Experience:

• AA/AS degree in Nursing required; BA/BS degree in Nursing (BSN) or Healthcare Administration preferred.
• A valid, active Registered Nurse (RN) license in state(s) of employment required.
• A minimum of 5 years’, current direct nursing/medical work experience required.
• Work in a community-based clinic, public health department or specialization with the senior population preferred.
• BLS certification for healthcare providers required.
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions in a matrixed organization.
• Proficient PC skills.
• Fluency in Spanish is required. Candidates must take and pass a Spanish proficiency test before offer.

Embodies and serves as a role model of ArchWell Health’s Values:

• Be compassionate.
• Strive for excellence.
• Earn trust.
• Show respect.Remain resilient.
• Do the right thing and do it with passion.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.