Center Care Team - Medical Assistant

ArchWell Health; Ferguson (MO); On-site; USD 34,000 - 52,000; Full time

Job summary

ArchWell Health is hiring a Medical Assistant to support PCP day-to-day activities and ensure efficient patient care. You will greet and room members, perform intake, vitals, and routine screenings, and assist with diagnostic testing as needed.

The role emphasizes patient experience, collaboration with a clinical team, and adherence to safety standards. prior EMR use and geriatric care experience are valued.

Qualifications

• High EI, integrity, driven work ethic.
• Self-starter with initiative and creativity.
• Ability to work with diverse populations and staff.
• Strong communication and customer orientation.
• Excellent problem-solving and decision-making skills.
• Experience with claims data and analytics software.
• Proficient in Word, Excel, Outlook; comfortable with various software.
• Willingness to travel for meetings.

Responsibilities

• Conduct intake with patients, measuring and recording vital signs, medical history, and screenings.
• Engage with patients throughout appointments and communicate changes to PCP/specialists.
• Handle patient communications, call routing, and follow-up with pertinent information for physicians.
• Change dressings, apply bandages, remove sutures, and perform basic first aid under supervision.
• Ensure OSHA compliance and accurate documentation at all times.
• Provide health coaching with weekly follow-up calls.

Skills

Emotional intelligence

Self-starter

Communication

Critical thinking

Claims data

MS Office

EMR experience

Geriatrics

Travel readiness

Education

High school diploma or GED

Medical Assistant program

BLS for Healthcare Providers

Tools

EClinicalWorks (EMR)

MS Office Suite

Job description

Job Summary

Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA) plays a critical role in supporting the PCP day-to-day and ensuring efficiency in the care provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient’s health conditions, including performing routine diagnostic testing during appointments.

Core to the ArchWell Health approach is to have a robust clinical care team focused on the needs of our members. Care teams are responsible for delivering excellent and compassionate primary care and coordinating the care of our members with the broader healthcare delivery system. The Medical Assistant (MA) plays a critical role in supporting the PCP day-to-day and ensuring efficiency in the care provided to patients. MAs will work closely and collaboratively with their teammates to greet and room ArchWell Health members. S/he will be expected to assist in assessing patient’s health conditions, including performing routine diagnostic testing during appointments.

Duties/Responsibilities

• Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure.
• Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel.
• Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician.
• Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills, when necessary, all under physician supervision.
• Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls.

Required Skills/Abilities

• Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic.
• Self-starter with the ability to think creatively and work effectively.
• Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership.
• Strong communicator that is customer oriented.
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.
• Experience with claims/quality reports and analytical software packages.
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
• Ability to travel on occasion for company meetings.

Education and Experience

• High school diploma or equivalent education (GED) required.
• Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required.
• A minimum of 1 year work experience as a Medical Assistant.
• 6+months' phlebotomy experience is highly desired.
• BLS for Healthcare Providers required.
• EClinical Works or similar EMR experience.
• Experience working with geriatric patients is a plus.
• Embodies and serves as a role model of ArchWell Health’s Values:
  • Be compassionate
  • Strive for excellence
  • Earn trust
  • Show respect
  • Stay resilient
  • Always do the right thing

About ArchWell Health

At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.

Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.