Center Administration

CenterWell Senior Primary Care; Surprise (AZ); On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Paid time off

Disability insurance

Life insurance

Job summary

CenterWell Senior Primary Care seeks a Center Administrator to orchestrate front office, clinical teams and providers onsite. You will guide clinic rhythm, ensure high reliability and coach teams for measurable performance.

The role partners with the Associate Operations Director to deliver quality care and strong financial stewardship. You will run daily flow, safety oversight, staffing, purchasing and patient experience initiatives, using real-time data to drive decisions and continuous

Qualifications

• Clinics operate to deliver patient-first care with strong process discipline.
• Comfort with data and reports to guide clinical quality and finances.
• Ability to lead cross-functional front office, clinical and provider teams.
• Must excel in reliability, integrity and accountability.
• Knowledge of Medicare structure and regulatory privacy is a plus.

Responsibilities

• Lead daily flow and morning huddles to keep clinic rhythm.
• Oversee safety, 5S checks, vaccine cold-chain and sterilization logs.
• Schedule staff, conduct weekly one-to-ones and competency sign-offs.
• Manage purchasing, waste reduction and POS billing accuracy.
• Own service recovery to resolve patient concerns the same day.

Skills

Team leadership

Operations management

Problem solving

Time management

Communication

Data-driven decisions

Customer service

Staff development

Job description

Become a part of our caring community

Why this role exists: To run a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience by orchestrating people, processes, and technology across front office, clinical teams, and providers. The Center Administrator works onsite and reports to the Associate Operations Director.

Why this role exists: To run a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience by orchestrating people, processes, and technology across front office, clinical teams, and providers. The Center Administrator works onsite and reports to the Associate Operations Director.

Operational Orchestrator

You will guide a smooth clinic rhythm, ensuring on-time starts and fast resolution of flow bottlenecks.

Safety Guardian

You will maintain a \"High Reliability Organization\" culture, ensuring the clinic is audit-ready every single day.

People Developer

You will build stable, engaged teams through structured coaching, clear expectations, and visible skill growth paths.

Data-Driven Leader

You will use real-time data from reports to make informed decisions that improve clinical quality and financial stewardship.

What You Will Do

• Daily Flow Management: Leading morning huddles to align the team and managing real-time escalations to maintain clinic rhythm.
• Quality & Safety Oversight: Conducting daily 5S walkthroughs (Sort, Set in order, Shine, Standardize, Sustain) and managing vaccine cold-chain and sterilization logs.
• People Leadership: Conducting weekly one-to-ones, managing staff schedules, and ensuring competency sign-offs via reverse shadowing.
• Administrative Excellence: Stabilizing \"inbox aging\", managing purchasing and waste reduction, and ensuring accurate point-of-service (POS) collections.
• Patient Experience: Owning the service recovery system to resolve patient concerns on the same day.

Requirements

Use your skills to make an impact

We assess requirements practically. During the application and interview process, we will ask you to demonstrate these.

Knowledge

• Aware of how clinics operate and function for patient care
• Computer Literacy

Skills

• Handle patient and partner concerns while maintaining trust and partnership
• Guide and support team members effectively
• Manage competing priorities and allocate time effectively
• Influence team behaviors and promote expected standards
• Manage competing partner need effectively
• Develop team performance over timeAddress and resolve conflict constructively
• Use data to guide decisions
• Identify root causes and implement effective solutions
• Manage financial performance of the center

Abilities

• Ensure accuracy and completeness in information and processes
• Remain composed and effective under stress
• Choose appropriate responses in interpersonal situations
• Make decisions quickly in high-pressure situations
• Reflect on experience and improve over time
• Recognize risks and context in real time
• Understand how actions and processes connect across the system

Essential Personal Attributes

Reliability, Integrity and Accountability.

Preferred Knowledge

• Medicare structure, rules, reimbursement
• Regulatory compliance and patient privacy

Preferred Certifications

BLS/CPR, compliance with required EMR and quality-related training modules

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.