CENIC Operations Intern

CENIC; La Mirada (CA); Hybrid; USD 21,000 - 30,000; Part time

Job summary

CENIC is offering a 16-week Network Operations Intern position in La Mirada, CA. This part-time internship requires enrollment as a student and availability of at least three days per week for five hours daily, with a 20-hour cap per week during summer.

The role focuses on documentation, ticket processing, outage reporting, and ISO-related tasks within a hybrid work setting. Ideal candidates are pursuing engineering/CS/networking security studies, with basic IP networking knowledge and

Qualifications

• Currently pursuing an engineering, computer science, or networking/security education, or a recent graduate.
• Cypress Community College student or recent graduate.

Responsibilities

• Documentation audits and updates
• Updating customer contact information
• Abuse ticket processing and follow-up
• Security ticket processing and follow-up
• Compiling Weekly Outage reports
• OOB testing
• ISO Vulnerability Remediation tracking
• ISO software updates
• ISO Infosec activity stream updates
• Assisting fellow interns in understanding existing documentation and Network Operations processes
• Providing other assistance as CENIC's business needs dictate

Skills

Independent worker

Attention to detail

Analytical skills

Team player

Customer service orientation

Education

Engineering / CS / Networking education

Cypress Community College student or recent graduate

Tools

MS Office

IP-based networking fundamentals

Job description

About CENIC

Join the team that connects California to the world — advancing education and research statewide by providing the world-class computing network essential for innovation, collaboration, and economic growth. Our organization operates the California Research and Education Network (CalREN), a high-capacity computer network with more than 8,000 miles of optical fiber. The network serves over 20 million users across California, including the vast majority of K-20 students, together with educators, researchers, and individuals at other vital public-serving institutions.

About CENIC

Join the team that connects California to the world — advancing education and research statewide by providing the world-class computing network essential for innovation, collaboration, and economic growth. Our organization operates the California Research and Education Network (CalREN), a high-capacity computer network with more than 8,000 miles of optical fiber. The network serves over 20 million users across California, including the vast majority of K-20 students, together with educators, researchers, and individuals at other vital public-serving institutions.

Position Summary

Reporting to the Manager, Network Operations, the CENIC Operations Intern is a part-time, temporary student position. Applicants must be enrolled as students at an accredited college or university at the time of hire. Students interested in this internship must be available at least three (3) days per week for at least five (5) hours per day. Student summer interns cannot exceed twenty (20) work hours per week. Students must be available to work during standard business hours, Monday through Friday, between 8:00 a.m. and 5:00 p.m. The work schedule can be adjusted as needed for classes, as long as the work hours are within the times stated above. Total hours worked per week are dependent on CENIC's business needs and may be changed by the supervisor at any time.

SUPERVISORY RESPONSIBILITIES:

None.

LOCATION:

La Mirada, CA (Hybrid)

SCHEDULE:

This is a 16-week internship position/20 hours per week

Essential Functions

• Documentation audits and updates
• Updating customer contact information
• Abuse ticket processing and follow-up
• Security ticket processing and follow-up
• Compiling Weekly Outage reports
• OOB testing
• ISO Vulnerability Remediation tracking
• ISO software updates
• ISO Infosec activity stream updates
• Assisting fellow interns in understanding existing documentation and Network Operations processes
• Providing other assistance as CENIC's business needs dictate

Physical Requirements

• Ability to lift moderately heavy (25 to 50 pounds) and heavy (over 50 pounds) objects, such as routers, switches, computers, and peripherals

Key Success Factors

• Independent worker with a high degree of self-motivation
• Keen attention to detail, avoiding shortcuts that may adversely impact the quality of work
• Ability to prioritize and complete tasks assigned in a timely manner
• Strong interpersonal skills and ability to work well in a team-oriented environment
• Strong customer service orientation/ability
• Adept at understanding technical information and learning new concepts
• Strong analytical and problem-solving skills
• Ability to consider, understand, and prioritize security (and privacy, where applicable) principles, practices, and procedures in all aspects of your role with CENIC.

Required Education And/Or Experience

• Currently pursuing an engineering, computer science, or networking/security education, or a recent graduate (within the past six months).
• Cypress Community College student or recent graduate (within 6 months)

Preferred Education And/Or Experience

• Basic knowledge of IP-based networking, including knowledge of routing protocols
• Familiarity with office productivity tools such as email, calendaring, and MS Office applications
• Basic knowledge of computers and network security,

Work Environment

This position operates in a professional office environment with standard office equipment, including computers, telephones, photocopiers, and filing cabinets.

Work Hours

The Network Operations Center is a 24-hour-per-day, 7 days-per-week, 365 days-per-year operation. An employee’s work shift is based on CENIC’s business needs.

CENIC Operations Interns must be available a minimum of three (3) days per week for at least five (5) hours per day.

Work Authorization

Documented Proof of identity and legal eligibility to work in the United States. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

CENIC does not offer STEM OPT training opportunities and cannot complete Form I-983.

CENIC is an equal opportunity employer – Vets/disabled