Cemetery Manager

Queen-of-Angels-Catholic-Cemetery-Inc; Winter Park (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Queen of Angels Catholic Cemetery Inc. in Winter Park, FL seeks a Cemetery Manager to oversee day-to-day operations, align with Catholic teachings, and balance ministry with responsible business practices.

You will lead the inaugural Memorial Counselor team, ensure regulatory compliance, develop strategic plans, and build relationships with clergy and parish staff. This role requires strong leadership, budget oversight, and a commitment to service to families.

Qualifications

• Requires a bachelor’s degree in Business Administration or a related field.
• 3–5 years of managerial, supervisory and administrative experience.
• At least five years in cemetery work with three+ years in people management and budget control.

Responsibilities

• Oversees management of resources and day-to-day cemetery operations.
• Collaborates on strategic plans, financial targets, marketing plans and growth strategies.
• Develops relationships with clergy and parish staff to support operations.

Skills

Interpersonal skills

Supervisory experience

Customer service skills

Bilingual English/Spanish

MS Office proficiency

Communication skills

Listening skills

Education

Bachelor's degree in Business Administration or similar field

Tools

CemSites cemetery management

Job description

SUMMARY

The Cemetery Manager, under the direction of the Director of Cemeteries, will oversee operations by exercising demonstrated knowledge and experience in a manner which is in keeping with Catholic teachings and with a pastoral tone of balancing ministry over business.

The Diocese of Orlando four core values lay the foundation for the work performed by Cemetery Manager.

1. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living

2. Respect: Affording each person’s God-given dignity and uniqueness.

3. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly.

4. Commitment: Individually and collectively, we are steadfast to the team and its purpose.

The Cemetery Manager will play a vital role in selecting and onboarding the inaugural team of Memorial Counselors. The successful candidate will be required to file personal information with the State licensing Division.

The Cemetery Manager will report to the Diocesan Director of Cemeteries and be further accountable to the Company’s Board of Directors. Expectations include:

• Creating and sustaining an environment of exceptional service to the families and communities served through the Cemetery
• Creating and executing sales and marketing campaigns
• Creating and sustaining a mutually supportive teamwork environment for Memorial Counselors
• Sustaining a high quality of landscape and grounds maintenance through contracted third party
• Exercising good stewardship over the Cemetery’s financial and physical assets
• Sustaining compliance with State regulations and rules

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification

if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Oversees the management of resources and day-to-day operations of the cemetery.
• Collaborates in the development of and execution of strategic plans, financial targets, marketing plans, and implement growth strategies to improve financial performance.
• Accomplishes periodic goal of revenue, expenses and lead generation.
• Knowledgeable of market conditions and competitor strengths/weaknesses.
• Regularly inspects facilities and grounds to ensure all are properly prepared, secured and maintained.
• Develops relationships with clergy and parish staff through frequent contact.
• Proficiency in the use of CemSites cemetery management application suite.
• Assures that record keeping is in accordance with State regulations.
• Implements and manage internal controls and procedures.
• Selects and purchase all necessary material for operations within budgetary guidelines.
• Ensures safety through compliance with Diocesan risk management guidance.
• Performs other duties as assigned.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CATHOLIC FAITH

Requires an appreciation and respect for the Catholic Church and its teachings. Employees must conduct themselves in a manner that is consistent with and supportive of the mission and purpose of the church. Their public behavior must not violate the faith, morals or laws of the Church or the polices of the Diocese.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree from an accredited college or university in Business Administration or similar field is required
• 3 to 5 years of managerial, supervisory and administrative experience.
• No less than five years of experience in the cemetery profession with three or more years managing people and effectively managing budgets and expense control.

OTHER SKILLS and ABILITIES

• Knowledge of the Catholic faith, rituals, and traditions; especially those relating to end of life, funeral, burial and our hope in the Resurrection.
• Participating member in good standing of a Roman Catholic faith community.
• Demonstrated experience of being able to earn the confidence of those with whom this individual collaborates and coordinates information, including leaders of Parishes, the Diocesan community, community business owners and community leaders.
• Strong interpersonal, supervisory and customer service skills.
• Possesses the ability to interact effectively in a broad range of situations and deal with the pressure of limited time and changing conditions.
• Self-motivated with the ability to think strategically and work independently.
• Bilingual English and Spanish a plus.
• Demonstrated proficiency in Microsoft Office applications.
• Possess good communications (oral and written) and listening skills.

WORKING CONDITIONS

• The working hours of this position are not limited to an 8-hour day.
• This person will need to be available in the evenings and weekends, as needed.
• Must be willing to work in conditions of stress and function well under pressure.
• Standing and walking on uneven surfaces.
• Occasionally lift up to an estimated maximum of 100 lbs. on an individual basis; frequently handle up to 50 lbs.
• Stooping, crouching and kneeling.
• Reaching forward and overhead.

PHYSICAL and SENSORY REQUIREMENTS

• The ability to sit and stand for long periods of time.
• Must be able to reach, grasp, feel, and see up close and from afar.
• Must be able to use basic office computer hardware and peripherals, with or without reasonable accommodation.
• Must be able to communicate verbally and in written form.