Cell Therapy Account Manager - Great Lakes

CareDx, Inc.; Chicago (IL); On-site; USD 250,000 - 260,000; Full time

Benefits offered by this job

Competitive base salary

Incentive compensation

Health and welfare benefits

Gym reimbursement

Job summary

CareDx, Inc. in Chicago, IL is seeking a Cell Therapy Account Manager to drive adoption and growth of the Cell Therapy & Transplant portfolio, focusing on blood and marrow transplant centers, cell therapy programs, and academic medical centers.

You will educate providers on AlloHeme value, support testing program implementation, and manage ongoing utilization through strategic account management, collaborating with cross-functional teams and reporting to the National Sales Director, Cell Therapy

Qualifications

• Minimum of 10 years sales or strategic account management experience in the healthcare industry.
• Demonstrated ability to sell clinically within the hematology-oncology market.
• Experience supporting blood and marrow transplant, cell therapy, or CAR-T programs preferred.
• Proven success selling into large academic medical centers, cancer centers, hospitals, and complex healthcare systems.
• Demonstrated experience navigating multi-stakeholder decision-making environments involving physicians, laboratory leadership, administrators, procurement teams, and operational stakeholders.

Responsibilities

• Develop a deep understanding of customer needs and workflows to identify opportunities to expand adoption of CareDx Cell Therapy & Transplant solutions and drive long-term growth.
• Build clinical understanding and confidence in AlloHeme through discussions with physicians, transplant coordinators, and laboratory leadership, coordinating with Medical Affairs as needed.
• Lead account onboarding and activation activities for AlloHeme and related testing solutions, establishing ordering and reporting workflows.
• Develop and execute strategic account plans to drive adoption, penetration, and footprint expansion across territories.
• Support contracting activities, LSAs, and facilitate agreements to remove barriers to adoption.
• Identify and engage key stakeholders across client organizations to ensure high satisfaction and retention.
• Maintain a robust sales pipeline, forecast opportunities, track milestones, and report territory performance.
• Collaborate with Clinical Liaison, Medical Affairs, Marketing, Customer Experience, Market Access, and Sales Ops to create solutions that enable customer success.

Skills

Consultative selling

Strategic account mgmt

Healthcare sales

Clinical discussions

Cross-functional collaboration

Tools

Salesforce.com

MS Office

Job description

Cell Therapy Account Manager - Great Lakes

Chicago, IL

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

The Cell Therapy Account Manager is responsible for driving adoption and volume growth of the CareDx Cell Therapy & Transplant portfolio, including AlloHeme and associated molecular testing and digital solutions. Focusing primarily on blood and marrow transplant centers, cell therapy programs, hematology-oncology practices, and academic medical centers, the Cell Therapy Account Manager will educate providers on the clinical value of AlloHeme, support implementation of new testing programs, and drive ongoing utilization through strategic account management.

The Cell Therapy Account Manager will coordinate and collaborate with Clinical Liaisons, Medical Affairs, Customer Experience, Marketing, and Sales Operations to develop and execute account-specific growth strategies. Successful candidates are consultative sellers with strong clinical aptitude, strategic account management skills, and the ability to navigate complex healthcare organizations with multiple stakeholders and approval processes. This role reports directly to the National Sales Director, Cell Therapy & Transplant

Strategic Account Management

• Develop a deep understanding of customer needs, clinical workflows, operational challenges, and organizational objectives. Identify opportunities to expand adoption of CareDx Cell Therapy & Transplant solutions and develop account-specific strategies to drive utilization and long-term growth.

Clinical Education & Belief Building

• Build clinical understanding and confidence in AlloHeme and the broader CareDx Cell Therapy & Transplant portfolio through scientific and clinical discussions with physicians, advanced practice providers, transplant coordinators, laboratory leadership, and other key stakeholders. Partner with Medical Affairs to address advanced scientific and clinical questions when appropriate.

Account Activation & Implementation

• Lead account onboarding and activation activities to support successful implementation of AlloHeme and other CareDx testing solutions. Work with clinical liaisons and customer stakeholders to establish ordering, reporting, sample logistics, and operational workflows. Help customers navigate institutional review and approval processes required for adoption.

Strategic Planning & Execution

• Develop and execute strategic account plans that drive adoption, increase market penetration, expand the CareDx footprint, and achieve commercial objectives. Effectively prioritize opportunities and resources to maximize territory performance.

Contracting & Business Development

• Support execution of Laboratory Service Agreements (LSAs) and other customer agreements as needed. Partner with internal stakeholders to facilitate contracting activities and remove barriers to implementation and adoption.

Building Strong Customer Relationships

• Identify and engage key clinical, laboratory, operational, and administrative stakeholders. Establish trusted partnerships across customer organizations, proactively identify unmet needs, and ensure a high level of customer satisfaction and account retention.

Managing the Sales Pipeline

• Maintain a robust sales pipeline and territory business plan. Forecast opportunities, track implementation milestones, monitor utilization trends, and provide regular business updates on territory performance.

Collaborating with Internal Teams

• Partner closely with Clinical Liaison, Medical Affairs, Marketing, Customer Experience, Market Access, Sales Operations, and Operations teams to develop solutions that support customer success and drive business growth.

Qualifications:

• Minimum of 10 years sales or strategic account management experience in the healthcare industry
• Demonstrated ability to sell clinically within the hematology-oncology market
• Experience supporting blood and marrow transplant, cell therapy, or CAR-T programs preferred
• Proven success selling into large academic medical centers, cancer centers, hospitals, and complex healthcare systems
• Demonstrated experience navigating multi-stakeholder decision-making environments involving physicians, laboratory leadership, administrators, procurement teams, and operational stakeholders
• Proven ability to establish and implement clinical, operational, laboratory, or workflow protocols within healthcare organizations
• Experience supporting healthcare contracting processes; experience with Laboratory Service Agreements (LSAs) or related agreements preferred
• Strong strategic account management and territory planning skills
• Excellent written, verbal, presentation, and interpersonal communication skills
• Demonstrated ability to work cross-functionally to drive customer adoption and implementation success
• Must be willing to travel 50- 75% or greater and effectively manage a large geographic territory
• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools

Key Characteristics:

• Clinical Selling Excellence
• Results Driven
• Strategic Thinking
• Customer Focus
• Problem Solving
• Strong Communication Skills
• Persistence
• Self-Awareness & Adaptability
• Ownership & Accountability

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Remote: US Only roles

$250,000 - $260,000 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CareDx, Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuants pursuant to Executive Order 12985.