CE Field Service Engineer

Microsoft; Town of Montana (WI); On-site; USD 80,000 - 105,000; Full time

Job summary

Microsoft is seeking a Field Service Engineer for the CO+I CE group in a data center environment. The role focuses on maintaining compliant operations, coordinating audits, and supporting energy and cost initiatives while collaborating with engineering teams and landlords across leased data centers.

You will act as a technical escalation point and contribute to safety and security adherence. The position requires 3+ years in critical environment infrastructures or related IT infrastructure

Qualifications

• 3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
• Experience with operation of IT infrastructure (Servers, SANs, Networking, etc.)

Responsibilities

• Ensure compliance with data center policies and service-level requirements.
• Coordinate and supervise CE audits and compliance verification as needed.
• Provide mentorship and support to data center teams and cross-disciplinary collaborations.
• Escalate issues to appropriate owners and participate in RCA processes.

Education

Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services

Job description

Role Summary

As a successful CO+I CE Field Service Engineer, your success will be measured by: Data Center Operations Ensures compliance with data center business units and service-level policies. Engages with appropriate teams and resources to execute tasks or projects. Manages programs associated with area of responsibility. Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget. Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns. Participates in Root Cause Analysis (RCA) process as appropriate. Deliver on cost/energy efficiency initiatives Support delivery of the Datacenter's Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs) Work with regional and global peers to share and build best practices across the entire datacenter portfolio Provides mentorship across data centers for specific expertise. Contributes to a positive team environment by learning and adopting best practices. Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team. Supports escalation of issues to appropriate owner.

Qualifications

• High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility, OR 3+ years industry experience and college course work.
• These requirements include, but are not limited to the following specialized security screenings: 3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services Experience working on large scale CE projects Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.).