CE Construction Support Representative

New Mexico Gas Co - Peoples Gas - Tampa Electric; Brandon (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary

401k Savings plan w/ company matching

Pension plan

Paid time off

Paid Holiday time

Medical, Prescription Drug, & Dental

Tuition Assistance Program

Employee Assistance Program

Wellness Programs

On-site Fitness Centers

Bonus Plan

Job summary

Tampa Electric is hiring a CE Construction Support Representative I to act as the central contact for residential and commercial construction projects needing new or modified electrical service. You will coordinate with customers, engineers, contractors, and internal teams to ensure projects progress on schedule and in line with SESR guidelines.

The role emphasizes handling inquiries via phone, email, and online channels, compiling documentation, creating Work Requests, and supporting storm

Qualifications

• High School Diploma or equivalent.
• Minimum 3 years direct work experience in a Contact Center Customer Service environment or in an Engineering Construction environment.
• Strong organizational and time management skills; excellent written and oral communication.

Responsibilities

• Coordinate construction requests and ensure timely processing of work orders.
• Research and interpret customer requests using GT Connect, GIS, Google Earth and related systems.
• Collect, analyze and document construction drawings for new services or upgrades.
• Create Work Requests and assign projects based on requirements and SESR guidelines.
• Communicate with customers, engineers, contractors and internal partners on requirements and timelines.

Skills

CRM system knowledge

Microsoft Office

Process improvement

Strong communication

Time management

Independent work

External coordination

CAD drawings

GIS

Google Earth

Education

Associate degree in related field

Job description

At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We’ve been lighting the way for West Central Florida for more than 125 years—and we’re just getting started.

Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric.

We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we’re creating a cleaner, brighter energy future—whiledelivering exceptional service every step of the way.

We reflect the communities we serve and foster a workplace where every employee feels welcomed, valuedand engaged. Join our team of energy experts and help shape the future of power.

Storm Duty Requirements

Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

Responding to storms will be considered a condition of employment.

Tampa Electric is proud to be an Equal Opportunity Employer.

Position Overview

The CE Construction Support Representative I serves as the central point of contact for residential and commercial construction projects requiring new or modified electrical service. This role requires significant interaction with customers, contractors, developers, engineers, architects, governmental agencies, and internal business partners to coordinate construction-related requests and ensure projects progress according to established timelines.

The CE Construction Support Representative I manages customer requests through phone, email, and online channels, collects and analyzes construction documentation, creates Work Requests (WRs), and coordinates activities between customers and internal departments. The role is responsible for supporting customers throughout the construction process while ensuring requests are processed accurately, in compliance with TEC requirements, regulatory standards, and operational procedures.

Technical Responsibilities

• Receive and process residential and commercial construction requests through phone, email, and the TEC Construction Center, ensuring proper account setup and service order processing in accordance with Standard Electrical Service Requirements (SESR) guidelines.
• Research and interpret customer requests using GT Connect, GIS, Google Earth, and related systems to determine the appropriate work activities required to support customer construction projects.
• Collect, analyze, and document civil, electrical, architectural, and construction drawings necessary to support new service and service upgrade requests.
• Review customer-submitted drawings and technical documentation to identify TEC existing and proposed facilities and potential conflicts with third-party infrastructure, including water, sewer, stormwater, telephone, and cable systems.
• Create Work Requests and coordinate assignment of projects to Project Managers or service areas based on project requirements, technical criteria, and SESR guidelines.
• Process technical customer requests including temporary power, residential overhead and underground services, lighting requests, tree trimming requests, traffic signal requests, arc flash study requests, and other construction-related activities.
• Communicate and coordinate with customers, engineers, contractors, governmental agencies, and internal business partners regarding project requirements, timelines, and service needs.
• Obtain technical project information by asking clarifying questions and collecting supporting documentation required for project design, estimating, and construction activities.
• Create and maintain Business Partner (BP) accounts and support mass move-in processes to ensure timely service initiation and accurate billing.
• Serve as the primary point of contact for new construction apartment complex projects from service alert creation through meter installation and service contract creation.
• Support digital initiatives including the New Construction Digital Portal and other projects related to process improvements, business requirements, and customer experience enhancements.
• Monitor Work Request exception reporting and support accurate coding and charging of Capital and O&M projects.
• Support compliance with Florida Public Service Commission-approved tariff requirements, including processes associated with temporary construction services.
• Participate in company storm response activities, which may include emergency call-taking, logistics support, and field-based support activities.

Required Qualifications

Education

• High School Diploma or equivalent

Experience

Minimum 3 years’ direct work experience in a Contact Center Customer Service environment or in an Engineering Construction environment.

Required Knowledge/Skills/Abilities

• Working knowledge of Customer Relationship Management (CRM) system(s)
• Knowledge of Microsoft Office Suites.
• Ability to refer to documentation or manuals/guidelines to resolve issues.
• Ability to recommend and implement process improvement, update manuals and support new/amended business requirements.
• Strong organizational and time management skills. Excellent written and oral communication skills.
• Ability to perform moderately complex assignments independently to support the New Construction Department.
• Ability to effectively interact with external TEC contacts (consultants, engineers, architects, government officials, developers, etc.) to discuss technical project/customer requirements.
• Understand the importance of assimilating the needs of the customer and the Company and incorporate those needs into processes.
• Ability to be able to meet deadlines, possess initiative, adapt to a fast-paced work environment, and handle many tasks at once under minimal supervision.
• Ability to reference documentation or manuals/guidelines to resolve issues and have a basic foundational knowledge of processes to provide general assistance.
• Demonstrated strong analytical, planning, and organizational skills and the ability to work independently.

Preferred Qualifications

Education

Preferred:

• Associates degree in a related field.

Direct Experience

Preferred:

• Direct work experience in the electric utility industry in a customer service role

Preferred Knowledge/Skills/Abilities

• Proficient understanding of how to relate rate types to customer work request and billing coordinate with all systems.
• Ability to read and analyze professional architectural and engineered drawings along with electric utility primary circuit maps, to include knowledge of CAD.
• Ability to analyze and interpret Electrical and Construction Drawings
• Knowledge of TEC Customer Service policies and procedures and working knowledge of WorkPro.
• Knowledge of Maxviewer & Finesse, GIS (Geographic Information System), and PCAD, and Google Earth.
• Knowledge of Standard Electrical Service Requirement (SESR) handbook.
• Knowledge of FTP Site and Access/View Service Alerts.
• Working knowledge of blueprints and schematics and the ability to read electrical prints, riser diagrams, panel schedules, civil and site drawings.
• Ability to analyze technical data with knowledge of construction types (new/existing/renovations), amperage, voltage (single and three phase), and loads associated with retail, office, warehouse, residential, pumps, temporary service, etc.
• comparing application and customer submitted drawings to ensure accuracy and inquire about discrepancies.

This position is part of a structured developmental progression within Customer Engineering. Advancement is based on demonstrated performance, qualifications, accomplishments, increased responsibilities, and business needs. Progression is not automatic and is not based solely on time in the position.

Work Environment & Position Expectations

This role requires frequent customer interaction through phone, email, and online channels.

Representatives routinely communicate with customers, contractors, developers, engineers, architects, governmental agencies, and internal business partners.

Work is performed in a fast-paced environment requiring accurate documentation, analysis, and coordination of multiple projects simultaneously.

The position requires regular use of CRM systems, GIS applications, Google Earth, GT Connect, and other internal systems.

Representatives must be able to review technical documentation, construction drawings, and customer-subvided project information while maintaining high levels of customer service.

Strong multitasking, organizational, and communication skills are required.

Participation in storm response activities is mandatory and may include emergency call handling, logistics support, or field support roles.

Occasional overtime may be required.

Work is performed under general supervision, with guidance from supervisors, leads, and more senior Customer Engineering Representatives.

TECO offers a competitive Benefits package!!

• Competitive Salary
• 401k Savings plan w/ company matching
• Pension plan
• Paid time off
• Paid Holiday time
• Medical, Prescription Drug, & Dental Coverage
• Tuition Assistance Program
• Employee Assistance Program
• Wellness Programs
• On-site Fitness Centers
• Bonus Plan and more!

Storm Duty Requirements....Please make sure to read below!!! Responding to storms will be considered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our TECO Energy customers. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.