CDOC - Parole Case Manager (Denver)

State of Colorado; Denver (CO); On-site; USD 52,000 - 64,000; Full time

Job summary

State of Colorado is seeking a Corrections Case Manager I to provide community-based case management and supervision for individuals on parole with low-level supervision needs. You will work closely with Community Parole Officers and treatment providers to promote reintegration and public safety.

The role requires organizing caseloads, updating individualized plans, and leveraging motivational interviewing to encourage accountability.

Qualifications

• Minimum of 3 years in related field (inmate intake, risk/need assessments, case plans) or a combination of education and experience totaling 3 years.
• Experience applying risk/need assessments (LSI, ORAS-CST, CTAP) in a direct client-facing setting.
• Strong ability to develop and monitor individualized case plans and document progress.

Responsibilities

• Manage assigned caseload for parolees under supervision.
• Conduct scheduled contacts and maintain case contact standards.
• Develop, review, and update individualized case plans addressing criminogenic needs.
• Use motivational interviewing and evidence-based practices to support behavior change.
• Monitor compliance with parole conditions and related requirements.
• Identify changes in risk/needs and adjust supervision strategy accordingly.
• Connect clients to community resources and support services.
• Maintain accurate case records and participate in team meetings.

Skills

Caseload management

Record-keeping

Deadline adherence

Communication

Professional boundaries

Education

Bachelor’s degree in criminal justice, criminology, sociology, psychology, social work, human services

Job description

A1A1XX Corrections Case Manager I

If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient.

In addition to a great agency and rewarding, meaningful work, we offer:

• Distinctive career advancement opportunities throughout the state system;
• Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined;
• Contribution Plan plus 401K and 457 plans. Member Contribution Rates Correctional Officers I-IV qualify as "Safety Officers" and are eligible for increased PERA benefits;
• Medical and dental health plans;
• Short and long term disability coverage;
• Paid life insurance;
• 11 paid holidays per year plus vacation and sick leave;
• Wellness program, tuition reimbursement, training opportunities and more;
• Visit State of Colorado Employee Benefits for more information;
• This position is compensated on a bi-weekly pay cycle.

The Parole Case Manager provides structured community-based case management and supervision to individuals released to parole who have been assessed as requiring low-level supervision based on the current Community Supervision Tool, demonstrated stability in the community, compliance with supervision requirements, and progress toward successful completion of parole.

The position promotes successful community reintegration and public safety through evidence-based case management, individualized case planning, regular client contact, monitoring of conditions and Parole Board requirements, identification of changing risk and needs, connection to community resources, and timely intervention when concerns arise.

Parole Case Managers work collaboratively with Community Parole Officers, supervisors, treatment providers, community partners, and other criminal justice professionals and supports the Division's graduated supervision model by matching supervision resources to assessed risk and need, promoting successful completion of parole.

Job duties and responsibilities include but are not limited to:

• Managing an assigned caseload of individuals released to parole in accordance with statute, administrative regulation, Division policy, supervision standards, and evidence-based correctional practices.
• Conducting scheduled contacts with individuals under supervision and maintains required case contact standards based upon assigned supervision level and individual case circumstances.
• Develop, review, and update individualized case plans designed to address assessed criminogenic needs, reinforce protective factors, promote stability, and support successful completion of parole.
• Use motivational interviewing, effective communication, problem-solving, and other evidence-based practices to encourage behavioral change and increase individual accountability.
• Monitor compliance with conditions of parole, Parole Board directives, treatment requirements, employment or educational expectations, residence requirements, financial obligations, and other individualized supervision requirements.
• Review available information to identify changes in behavior, circumstances, risk factors, or needs that may require intervention or a change in the supervision strategy.
• Assist individuals in identifying and accessing appropriate community resources, including behavioral health treatment, substance use treatment, employment, education, housing, transportation identification documents, benefits, and other stabilizing services.
• Consult with supervisory staff and Community Parole Officers regarding cases requiring enhanced supervision or enforcement-related action.
• Maintain accurate, complete, and timely case records.
• Participate in case conferences, multidisciplinary meetings, training, quality-assurance activities, and other Division initiatives.
• Performs other duties as assigned.

Residency Requirement

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Minimum Qualifications

Experience Only:

Three (3) years of relevant professional experience conducting inmate intake, applying risk/need assessments (such as LSI, ORAS-CST, CTAP), drafting individualized case plans utilized evidence-based practices in a direct client-facing environment such criminal justice, corrections, probation/parole, case management, social services, behavioral health, community supervision, reentry services or closely related work

Or

Education and Experience:

A combination of education in criminal justice, criminology, sociology, psychology, social work, human services, behavioral sciences, or another closely related field and experience as defined above equal to three (3) years

Required Competencies

• Ability to manage an assigned caseload, prioritize responsibilities, maintain accurate records, and meet established deadlines and contact standards.
• Ability to interpret assessment information, recognize changes in risk or circumstances, identify concerns, and determine when supervisory consultation or transfer to a higher level of supervision is appropriate.
• Strong verbal and written communication skills with the ability to communicate clearly and professionally with individuals under supervision, coworkers, criminal justice partners, providers, and community stakeholders.
• Ability to establish professional rapport while maintaining appropriate boundaries, accountability, and expectations.
• Ability to use motivational interviewing, problem-solving, reinforcement, and other evidence-informed techniques to encourage positive behavior and long-term stability.
• Ability to recognize escalating situations, maintain professionalism, use appropriate de-escalation strategies, and seek assistance when circumstances exceed the position's authority or responsibilities.
• Ability to analyze information, exercise sound judgment, appropriately prioritize public safety concerns, and recognize matters requiring escalation.
• Demonstrated reliability, attention to detail, integrity, and responsibility for the quality and timeliness of assigned work.
• Ability to work effectively as part of a multidisciplinary supervision team and coordinate services with internal and external partners.
• Ability to manage changing priorities, diverse client needs, and evolving operational requirements.
• Ability to work respectfully and effectively with individuals from diverse backgrounds and circumstances.
• Exercise sound judgment, maintains appropriate professional boundaries, protects confidential information, and performs duties consistent with the mission and values of the Colorado Department of Corrections.
• Maintains professional working relationships with individuals under supervision, coworkers, treatment providers, community partners, law enforcement agencies, and other stakeholders.
• Self-control, a strong sense of ability to work in stressful, potentially violent situations.
• Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift.
• Tolerance to stress, confinement, and high-stakes interaction.
• Ability to read and comprehend the English language.
• Ability to effectively communicate fluently in English both verbally and in writing.
• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.

Preferred Qualifications

• Bachelor's degree in criminal justice, criminology, sociology, psychology, social work, human services, behavioral sciences;
• Experience working in probation, parole, corrections, community corrections, pretrial services, reentry, or another community-based criminal justice program;
• Professional case-management experience involving justice-involved or other high-needs populations;
• Training or experience in motivational interviewing, cognitive-behavioral interventions, or other behavior-change strategies;
• Experience coordinating behavioral health, substance use, housing, employment, educational, or other community-based services;
• Experience documenting case activity in an electronic case-management system;
• Knowledge of Colorado's criminal justice, corrections, parole, probation, or community-resource systems;
• Demonstrated ability to recognize changes in client behavior or circumstances and appropriately elevate cases requiring increased supervision or intervention.

Important Information

The Assessment Process: Your application will be reviewed to determine if you meet the minimum Qualifications (MQ's). Applicants that meet MQ’s will be included in the Comparative Analysis process. Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis which may include, but is not limited to, a suitability screening, Online Assessment, oral assessment, written performance assessment or it may include a review of your application material and your responses to any supplemental questions by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration.

Be sure the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Competencies and Preferred Qualifications as listed above. Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants.

Employees who are rehired or reinstated within six months of their separation will return at either their previous pay rate if hired into the same class level or based on their time in the class series, whichever is higher. Those rehired or reinstated after six months' separation will be calculated using the same formula for new hires and promotions.

Please note that while this change in role may constitute a change in title and/or responsibility, salary adjustments are not guaranteed and may be influenced by factors such as internal pay equity, budget constraints, market benchmarks, or the individual's current compensation level. Any changes to compensation will be determined separately and communicated accordingly.

If you have transcripts, a license or other relevant documentation regarding your qualifications, upload and attach copies to your application.

Under the Job Application Fairness Act (SB 23-058), applicants may redact information from certifications and transcripts that identify their age, date of birth or dates of attendance from an educational institution.

In order to process a background investigation, your application must include at least ten (10) years of the most current work experience unless experience related to the job for which you are applying is later than ten (10) years. Failure to provide this information could result in delays and/or elimination from the background investigation process.

Successful completion of a background investigation is required. Should applicant's background reveal criminal charges, it shall be the responsibility of the applicant to provide the Department of Corrections with written/official disposition of any charges.

The CDOC is committed to a work environment free from illegal drugs and alcohol. Employees (see exception below) may use marijuana in their personal time but are prohibited from working while under the influence of any substance, including marijuana. A drug test will be administered to all new employees; employees must successfully pass. Random drug screening will occur throughout employment.

Exception: Peace Officer Standards and Training (POST) certified employees are prohibited from the use of marijuana. Health care professionals must check their licensing requirements regarding marijuana use.

Appeal Rights

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: [phone]. Phone: [phone]. Email address: [e-mail]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

After submitting an application, you should receive an email acknowledging your submission. If you do not get the email, please check to ensure you have actually submitted the application and typed the correct email address on the application.

Include a working email address on your application; one that is checked daily as time sensitive correspondence WILL take place via email. You may receive email notifications from a Colorado Dept. of Corrections employee or from this email address: [e-mail]. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. If you do not receive correspondence soon after the closing date or if you have questions about this job announcement, please contact David Mixer, at [e-mail].

SCHEDULED DATES OF POSSIBLE APPLICANT ASSESSMENTS (I.E., EXAMS, ORAL BOARDS, WRITTEN EXAMS) WILL NOT BE MADE UP. IF YOU FAIL TO SHOW AT THE APPOINTED DATE/TIME, MAKE-UPS WILL NOT BE ALLOWED.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Colorado Department of Corrections is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job