CDOC - OHR Technician III - System and Records Unit

Colorado Department of Corrections; Colorado Springs (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

PERA retirement benefits

Medical and dental health plans

11 paid holidays + vacation and sick

Tuition reimbursement

Job summary

The Colorado Department of Corrections is seeking an HR Technician III to support the System and Records Unit in Colorado Springs. The role emphasizes accurate personnel actions, onboarding support, and data integrity across HR systems.

You will interact with applicants, managers, and staff to ensure timely processing and high-quality service. Candidates should have 3 years of technical/clerical work, strong computer skills, and the ability to communicate clearly.

Qualifications

• Three (3) years of technical or high-level clerical experience.
• College coursework in Criminal Justice, Sociology, Psychology, Business Administration or related field may substitute for the required experience (year-for-year).
• Strong computer skills and ability to work with HR systems and databases (e.g., HRMES, CPPS, DCIS).
• Excellent verbal and written communication; customer service oriented.

Responsibilities

• Process personnel actions and new-hire documentation for the System and Records Unit.
• Support onboarding and new employee setup with efficient customer service.
• Monitor and ensure accuracy of HR data across multiple systems.
• Assist with data verification, reporting, and file maintenance.
• Provide information to stakeholders regarding employment dates, salary, and job titles.

Skills

Superior customer service

Strong organizational skills

Strong computer skills

Excellent written and verbal English

Analytical skills

Ability to work independently

Education

High School Diploma or GED

College coursework in Criminal Justice/Related field

Tools

Google Drive/Sheets/Docs/Forms

Job description

Department Information

This position is only open to Colorado state residents.

This posting may be used to fill future HR Technician III vacancies in Colorado Springs. If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient.

Department InformationThis position is only open to Colorado state residents.This posting may be used to fill future HR Technician III vacancies in Colorado Springs. If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient. In addition to a great agency and rewarding, meaningful work, we offer:

• Distinctive career advancement opportunities throughout the state system;
• Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined;
• Contribution Plan plus 401K and 457 plans. Member Contribution Rates . Correctional Officers I-IV qualify as "Safety Officers" and are eligible for increased PERA benefits;
• Medical and dental health plans;
• Short and long term disability coverage;
• Paid life insurance;
• 11 paid holidays per year plus vacation and sick leave;
• Wellness program, tuition reimbursement, training opportunities and more;
• Visit State of Colorado Employee Benefits. for more information.

Description Of Job

The Colorado Department of Corrections is the largest state agency; our organization has over 6200 employees/positions. The Department of Corrections, Office of Human Resources (OHR), is a friendly, fast paced environment that offers a variety of opportunity for interaction with employees and the public. It is a value-driven organization, committed to teamwork, collaboration, accountability, excellence, integrity and respect. OHR believes in outstanding customer service and continued process improvement. The office has created state-of-the-art effective and efficient systems utilizing innovation, strategy and technology while implementing cost saving measures. We are seeking dedicated individuals who displays our shared passion, values and work ethics.

The office of Human Resources (OHR) provides services and consultation to the general public, applicants, managers and employees. Quality staff is our greatest resource in providing opportunities to offenders for their success. We are committed to a workforce that is engaged and enabled.

The Office Of Human Resources Consists Of

• Employment Services Unit;
• Systems and Records Unit;
• Benefits
• Corrections Training Academy;
• Career/CO I Unit
• Employee Relations Unit.

We currently have Technician III openings in our System and Records Unit

Job Duties Include But Are Not Limited To

Systems and Records Unit

• Responsible for all personnel actions/movements to include new employees, disciplinary actions, in- house transfers, promotions, demotions, resignations, terminations, cross certifications, re-allocations, creations and abolishments;
• Research and track S positions; complete actions in HRMES, CPPS, and DCIS;
• Responsible for quality control of HRMES, CPPS, WebX, DCIS, Form i9, Document Manager, and HRDW; detect, discover and expose problems by monitoring entries; clarify data with other work units to correct factual errors; modify work plans to adjust for unforeseen circumstances; recommend improvements and changes to system processes to ensure quality control and staff efficiency;
• Ensure on-boarding processes of new hires are efficient and elegant. Position will be a key player in streamlining the on-boarding process in a friendly and enthusiastic manner;
• Verify adequate releases, gather information, monitor the review of files as requested by employees, supervisors, investigators, and attorneys;
• Provide accurate information to approved stakeholders as it relates to employment verifications, employment dates, salary and work titles;
• Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

Ensure that the “Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for . This information will be used to help determine compensation for the position. "See resume" statements cannot be accepted in lieu of the "work experience" section of the application. Additional work experience will not be accepted after the job announcement close date for compensation purposes.

Minimum Requirements

Three (3) years of *technical or **high level clerical experience. This work experience must be clearly described, in your own words, in the work history section of your application to meet this requirement. A ny work experience less than full time will be prorated.

• Technical workis defined as skilled work in the practical application of specialized techniques, procedures, practices, or methods in order to accomplish tasks. The specialized work is a direct extension of a professional field which requires an understanding of that field, the nature of the work requires that it revert to a professional if not performed by a technician.
• High Level clerical experience includes the following: document creation, word processing; create and revise office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility, authenticity, or identity; accounting for the unit's allotted funds by authorizing operating expenditures.

Or

College or university school course work in Criminal Justice, Sociology, Psychology, Business Administration or a related field may substitute for the required experience on a year-for-year basis (You must submit a copy of your unofficial college transcript with your name, college name, degree and date conferred in order to receive credit.).

Class Code & Classification Description

H4M3XX Technician III

Required Competencies

• Superior customer service.
• Strong organizational skills.
• Demonstrated accuracy, thoroughness, attention to detail, and ability to monitor own work to ensure quality.
• Strong computer skills.
• Exceptional interpersonal skills including forming and maintaining productive working relationships at all levels in the organization and with other stakeholders.
• Innovative thinking and ability to recommend process improvements.
• Strong oral and written communication skills.
• Strong analytical skill and ability to readily recognize system processes and identify areas for improvement.
• Adaptability and willingness to accept special projects and new assignments as well as handling a large, varied workload.
• Eagerness to contribute to the success of the team to meet department goals.
• Work independently while taking initiative and predicting stakeholder needs.
• Ability to understand and apply rules, procedures, processes, and concepts.
• Ability to advise others.
• Proven ability to analyze information and select the best course of action.
• Self-control, a strong sense of ability to work in stressful, potentially violent situations;
• Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift;
• Tolerance to stress, confinement, and high-stakes interaction;
• Ability to read and comprehend the English language;
• Ability to effectively communicate fluently in English both verbally and in writing;
• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.

Preferred Qualifications:

• High level clerical or technical work experience with the State of Colorado.
• Advanced knowledge and proven work experience in Google Applications (Drive, Sheets, Docs, and Forms) .
• Experience completing multiple projects simultaneously with on-going, frequent, deadlines.
• Progressive experience working in a fast-paced customer-oriented environment with a focus on delivering a high level of customer service.
• Proven experience monitoring work, checking for errors, and verifying accuracy.
• Knowledge and experience researching and compiling statistics, data measurements and preparing reliable reports in a logical and concise format.
• Process improvement experience - analyze processes, identify gaps and recommend areas for improvement.

Only applicants who meet the minimum qualifications for the vacancy will be included in the comparative analysis process.

Important Information

The Assessment Process: Your application will be reviewed to determine if you meet the minimum Qualifications (MQ's). Applicants that meet MQ’s will be included in the Comparative Analysis process. Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis which may include, but is not limited to, a suitability screening, eSkills Assessment, oral assessment, written performance assessment or it may include a review of your application material and your responses to any supplemental questions by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration.

Be sure the “Work Experience” section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Competencies and Preferred Qualifications as listed above. Resumes and “see resume” statements will not be accepted in lieu of the “Work Experience” section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants.

Employees who are rehired or reinstated within six months of their separation will return at either their previous pay rate if hired into the same class level or based on their time in the class series, whichever is higher. Those rehired or reinstated after six months' separation will be calculated using the same formula for new hires and promotions.

Please note that while this change in role may constitute a change in title and/or responsibility, salary adjustments are not guaranteed and may be influenced by factors such as internal pay equity, budget constraints, market benchmarks, or the individual’s current compensation level. Any changes to compensation will be determined separately and communicated accordingly.

If you have transcripts, a license or other relevant documentation regarding your qualifications, upload and attach copies to your application.

If an unofficial copy of transcripts is being submitted at the time of application, transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process.

Under the Job Application Fairness Act (SB 23-058), applicants may redact information from certifications and transcripts that identify their age, date of birth or dates of attendance from an educational institution.

In order to process a background investigation, your application must include at least (10) ten years of the most current work experience unless experience related to the job for which you are applying is later than (10) years. Failure to provide this information could result in delays and/or elimination from the background investigation process.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt to upload (attach) it.

You are encouraged to print a copy of this announcement for your records

Conditions of Employment: All job offers are contingent upon a successful medical screening by a healthcare professional, certifying the candidate's ability to perform the essential functions of the position. Applicant must consent to hold harmless CDOC and its agents and staff from any liability arising in whole or in part from the testing and the use of this information in connection with CDOC’s consideration of application for employment.

• Must be 21 years of age
• Possess a high school diploma or GED
• Have NO felony convictions, to include any actions defined in 5 U.S.C. 301; U.S.C. 509, 510; 42 U.S.C. 15601-15609. The CDOC shall not hire nor promote anyone who may have contact with an offender who has engaged in sexual abuse which includes acts, activity, and sexual behavior, in a prison or other institution as defined in 42 U.S.C. 1997; or has been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force or coercion, or if the victim did not consent or was unable to consent or refuse, or has been civilly or administratively adjudicated to have engaged in the activity described in the above paragraph. The agency shall consider any incidents of sexual harassment in determining whether to hire anyone who may have contact with offenders or residents.
• Applicants must have valid U.S. work authorization at the time of application; DOC cannot provide H-1B sponsorship at this time.
• Applicants must be legally eligible to work in the United States to be appointed to this position. CDOC uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. CDOC does not sponsor non‑residents of the United States.
• Successfully pass all modules of the six-week Colorado Department of Corrections Basic Training, to include English reading comprehension, relevant competency assessments and written/practical exams in Defensive Tactics.
• Although a valid driver's license is not required for this position, transportation to and from the facility is mandatory to ensure entry through secured checkpoints. Facilities maintain continuous 24/7 security control, and authorized vehicle access is required for entry into the complex.
• Possess the physical ability to successfully complete Defensive Tactics

• Lift arms above head and kick as high as own waist
• Stabilize another person to accomplish a controlled take down
• Use arms, palms of hands, shins, and feet to deliver blows
• Withstand impact (slow speed or with a safety bag) on own body from strikes/blows
• Swing a baton in a striking technique
• Rotate body 90 degrees with feet planted for striking with foot or using a defensive tactic;
• Get down on one or both knees and up again with multiple repetitions

Will be exposed to Oleoresin Capsicum during Basic Training and will be exposed while on assignment

Must be able to see and hear in order to observe, address and respond to potential breaches in safety and security

Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury

Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently

Work in situations involving assaultive behavior, physical control of another person and/or restraint situations

Deal with individuals with a range of moods and behaviors, utilizing tactfulness and a congenial, personable manner

Work with people of the opposite sex, diverse racial ethnic groups, mentally ill and emotionally disturbed offenders

Communicate by talking, listening and/or signaling people to convey or exchange information, assignments

Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings

Willing and able to travel

Willing and able to work various shifts, days, afternoons, graveyards (nights) which includes a rotating shift schedule

TB (tuberculosis) screening is required of all new employees upon hire

Successful completion of a background investigation is required. Should applicant’s background reveal criminal charges, it shall be the responsibility of the applicant to provide the Department of Corrections with written/official disposition of any charges.

The CDOC is committed to a work environment free from illegal drugs and alcohol. Employees (see exception below) may use marijuana in their personal time but are prohibited from working while under the influence of any substance, including marijuana. A drug test will be administered to all new employees; employees must successfully pass. Random drug screening will occur throughout employment.

Exception: Peace Officer Standards and Training (POST) certified employees are prohibited from the use of marijuana. Health care professionals must check their licensing requirements regarding marijuana use.

Appeal Rights

If you receive notice that you have been eliminated