CDL Delivery Driver — Appliance Delivery & Customer Service

Lowe's Companies, Inc.; Town of Canandaigua (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Life and Disability insurance

Paid time off

401(k) matching

Job summary

Lowe’s Companies, Inc. is seeking a dedicated associate to provide SMART customer service, assist customers with locating and loading merchandise, and coordinate delivery with truck personnel.

You will ensure accuracy during loading, maintain safety standards, and support store operations in a fast-paced environment. This role involves in-store customer interactions, delivery planning, and loading/loading verification, with emphasis on safety and compliance.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Contacts customers regarding delivery or coordinates with the truck driver to call the customer
• Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders
• Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order
• Inspects condition of products before loading for delivery or assisting customer with loading
• Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers
• Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations
• Updates delivery and route status on system for tracking purposes
• Unloads, installs, and tests appliances upon delivery
• Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment
• Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance
• Detects common signs of shoplifting, theft, and other security risks and communicates them to management and/or Asset Protection
• Maintains a safe and secure work environment and conducts daily safety reviews
• Adheres to safety requirements and uses safety devices
• Operates store equipment as needed
• Performs additional duties as assigned
• Minimum Requirements: Class A CDL License; or Class B CDL License with air brake endorsement; Valid medical certificate; ability to pass MVR screen; ability to obtain sales licensure; ability to read/write basic arithmetic; must be 21; ability to comply with DOT and CDL regulations
• Preferences: 1 Year Experience driving a semi-truck/trailer; 6 Months Experience in-home delivery or retail customer service; 3 Months Experience operating forklift or related equipment

Job description

Lowe’s Companies, Inc. is seeking a dedicated associate to provide SMART customer service, assist customers with locating and loading merchandise, and coordinate delivery with truck personnel.

You will ensure accuracy during loading, maintain safety standards, and support store operations in a fast-paced environment. This role involves in-store customer interactions, delivery planning, and loading/loading verification, with emphasis on safety and compliance.