CDDO Intake Support Specialist (Administrative Support III)

Johnson County Government; Lenexa (KS); On-site; USD 32,000 - 43,000; Full time

Job summary

Johnson County Government seeks a CDDO Intake Support Specialist to serve as the first contact for waiver services. You will handle inquiries, perform intakes, and manage communications and documentation with accuracy.

Role requires knowledge of HCBS IDD and waiver funding processes, along with strong organization, time management, and interpersonal skills to support families and providers effectively.

Qualifications

• Minimum requirements: high school diploma or equivalent and two years in IDD or related field.
• Valid driver's license with good driving record.
• Proficiency in Microsoft Office, Outlook, and Adobe software.
• Five+ years in IDD or related field; knowledge of state IDD regulations and strong communication.

Responsibilities

• First point of contact for people accessing waiver services through the CDDO intake process.
• Answer main line calls and CDDO emails; document calls in EHR.
• Complete all intakes via email, phone or in person.
• Send and track annual waitlist verification communications for HCBS IDD waiver waitlist.
• Maintain network email lists and manage mailing systems including gatekeeping letters.

Skills

Time management

Interpersonal skills

Oral and written communications

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Adobe

Job description

CDDO Intake Support Specialist (Administrative Support III)

• Location US-KS-Lenexa
• Benefits Category Full Time - Regular (Full Benefits)
• Remote No
• Post End Date 9/11/2026
• Salary Min USD $23.18/Hr.
• Salary Max USD $31.37/Hr.
• Work Schedule Monday-Friday 8:00 a.m. to 5:00 p.m.
• Driving Status Occasional (less than 5%)

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you're searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

Job Description

Johnson County Developmental Supports (JCDS) is currently seeking a CDDO Intake Support Specialist. The initial review of applications is expected to begin August 15, 2026.

Job Duties include:

The first point of contact for people accessing waiver services through the CDDO intake process. This requires working knowledge of HCBS IDD and Community Support Waiver services, eligibility requirements for Medicaid and waiver funding, Medicaid and waiver eligibility processes.

• Answers CDDO main line phone calls and responds to CDDO contact emails; evaluates routing of call as needed; documents phone calls in EHR.
• Completes all intakes (via email, phone, or in person)
• Sends, tracks, and records annual waitlist verification correspondences for those on the HCBS IDD waiver waitlist.
• Maintains network email lists in CDDO distribution lists.
• Responsible for all mailing systems including label generation (mail merge), sending gatekeeping letters, and sending annual MFEI options for signature.

Job Requirements

Minimum Job Requirements:

High school diploma or equivalent and two (2) years of experience in IDD or related field is required. Valid driver's license with good driving record is required. Computer software - Microsoft Office, Outlook, Adobe is required.

Five (5) or more years of experience in IDD or related field, Knowledge of state regulations related to the IDD field, Human Relations/Interpersonal skills (oral and written communications skills), and time management skills including the ability to manage multiple concurrent projects and meet deadlines are preferred.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.