CDD Customer Service Representative

Veralto; United States; Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Employee bonus

Annual salary review

Medical, health and life insurance

Training and development opportunities

Profit sharing plan

Employee referral programme

Employee Assistance Program

Job summary

Videojet Technologies, part of Veralto, is hiring a Customer Service Representative to drive customer retention and growth. You will handle orders for consumables and spare parts, manage disputes, renew maintenance contracts, and build strong customer relationships while coordinating with our dispatch center in Holland.

We seek someone with administrative or sales background, excellent Excel skills, CRM experience (SFDC preferred), and good English.

Qualifications

• Administrative or sales background
• Good relationship skills
• Excel proficiency
• Experience with CRMs
• English is an asset

Responsibilities

• Support incoming requests for orders of consumables and spare parts
• Manage Litigations
• Renew customer maintenance contracts
• Build good relationships with customers and ensure loyalty
• Liaise with our dispatch center in Holland to keep customers informed on their deliveries
• Participate in outbound call campaigns to secure additional sales

Skills

CRM knowledge

Excel proficiency

Relationship skills

Sales/administrative background

English language asset

Tools

Salesforce (SFDC)

Job description

Are you...

Interested in working for an international and diverse company?

Interested in developing your career in a leading Printing, Coding and Marking industry?

Looking for a friendly and supporting team?

If so, read on!

Its all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week - after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you - and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

The Customer Service Representative is a unique opportunity to drive customer retention and growth through new business activity.

Develop a career in a global organization that embraces a culture of continuous learning.

Within your role, you will:

• Support incoming requests for orders of consumables and spare parts
• Manage Litigations
• Renew customer maintenance contracts
• Build good relationships with customers and ensure loyalty
• Liaise with our dispatch center in Holland to keep customers informed on their deliveries
• Participate in outbound call campaigns to secure additional sales

We are looking for a professional who is:

• Able to take ownership over a portfolio of customers
• Knowledgeable of a CRM (preferably SFDC) would be advantageous

Your education and background experience will include:

• Administrative or sales background
• Good relationship skills
• You are excellent in Excel
• Experience with CRMs
• English is an asset.

Our benefits:

• We offer you an employee bonus based on business success as well as annual salary review
• Company medical, health and life insurance
• Training and development opportunities
• Profit sharing plan
• Attractive employee referral programme
• Employee Assistance Program (legal, financial, and counselling resources)

Our offer:

You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals. You will work in a leading global company, with a manager who cares about you, your strengths and will help you to develop the best possible version of yourself.

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources - and building rewarding careers along the way.

Qui nous sommes

Videojet Technologies est le principal fournisseur de solutions d'identification de produits pour un large éventail d'industries, notamment l’agroalimentaire, les boissons, les produits pharmaceutiques, les cosmétiques, l’électronique, la chimie, l’automobile et l'aérospatiale. Nous nous engageons à aider les clients à atteindre leurs objectifs opérationnels et à les placer au cœur de tout ce que nous faisons. En tant que leader mondial du codage et du marquage, Videojet est présent dans plus de 30 pays avec un plus de 4000 collaborateurs dans le monde.

Nous offrons un environnement de travail stimulant et multiculturel qui prône la diversité et l’inclusion. Le client étant au centre de nos préoccupations, nous sommes guides par le Veralto Business System.

Travailler chez Videojet vous donne accès à des opportunités intéressantes et la possibilité de faire carrière au sein du Groupe Veralto.

A propos du poste

Véritable support à la vente, l’attaché(e) clientèle est en charge de la satisfaction client.

Vos responsabilités

• Rattaché au responsable du service client, vous avez pour mission de :
• Prendre en charge les demandes entrantes pour les commandes/devis de consommables et pièces détachées
• Gestion des litiges
• Renouveler les contrats de maintenance des clients et assurer leur fidélité
• Appeler les clients à intervalles réguliers en fonction de leur taille afin d'établir de bonnes relations et d'assurer la fidélité
• Communiquer aux clients les informations concernant leurs livraisons
• Assurer la liaison avec notre centre d'expédition en Hollande
• Participer aux campagnes d'appels sortants pour sécuriser les ventes supplémentaires

Nous recherchons une personne :

• De formation commerciale ou administrative, vous justifiez d’une expérience réussie dans des postes similaires (métiers de l’assistanat commercial, technique ou administratif, de l’accueil).
• Dotée d’un très bon relationnel, vous avez le goût du contact clients, savez les rassurer et être réactif pour répondre au plus vite à leurs demandes.
• Votre rigueur et votre sens de l’organisation seront nécessaires à la bonne exécution de votre mission quotidienne.
• Vous avez une bonne maîtrise d’Excel et vous avez déjà travailler sur un ERP, Navision de préférence.
• Anglais opérationnel.

Votre expérience :

• Vous justifiez d’une expérience réussie dans des postes similaires (métiers de l’assistanat commercial, technique ou administratif, de l’accueil).

Conditions/ Compensation :

• Le poste est basé à Villebon sur Yvette, adresse du siège Vidéojet, avec présence les trois premiers mois pour suivre votre formation et ensuite, possibilité de faire du télétravail 2 jours par semaine.
• Ticket restaurant
• Accès au CE et à ses avantages.
• Perception des prime d’intéressement et de participation de manière annuelle

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.