CCHIP - CASE MANAGER, BILINGUAL

Cook County Government; Chicago (IL); On-site; USD 49,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Job summary

Cook County Health & Hospitals System in Chicago is seeking a bilingual Case Manager for the CCHIP program to link clients with health care, clinical psychosocial, and supportive services for HIV/AIDS patients. The CM will assist with treatment adherence, connect clients to primary medical services, and coordinate benefits enrollment.

Requires Spanish bilingualism, two years of related experience, and a relevant degree; 9:00 AM–5:00 PM, grant-funded with potential renewal.

Qualifications

• Minimum qualifications include an associate's or bachelor's degree in a related field.
• Bilingual Spanish is required.

Responsibilities

• Complete intake and assess client needs.
• Provide referrals to behavioral health, education, dental, and benefits.
• Maintain caseload per funder requirements.
• Develop individualized service plans and monitor progress.
• Coordinate with CORE Center and AFC for certifications and trainings.

Skills

Bilingual Spanish

Microsoft Office

AFC Certification

Education

Associate’s degree in related field

Bachelor’s degree in related field

Tools

Access

Job description

If you have an issue completing your application, please call Taleo Support at 312-864-0430.

Job Description - CCHIP - CASE MANAGER, BILINGUAL (00139460)

Job Description

CCHIP - CASE MANAGER, BILINGUAL

Job Number:

00139460

Job Posting

Job Posting

: Sep 8, 2026, 8:39:39 PM

Closing Date

: Sep 23, 2026, 4:59:00 AM Full-time Shift Start Time : 9:00 A.M. Shift End Time : 5:00 P.M.

Organization

Organization

: Health and Hospital Systems

The final salary and offer components are subject to additional approvals based on Cook County Health (CCH) policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this classification at CCH. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

DEPARMENT: Social Services

SHIFT: 9:00 AM to 5:00 PM

PAY RANGE: $49,362 - $54,487 YEARLY

JOB SUMMARY NON-UNION

The CCHIP Case Management (CM), Bilingual will provide a range of client-centered, confidential services that link clients with health care, clinical psychosocial, and supportive service for clients living with HIV/AIDS who are identified as having challenges with accessing and maintaining adherence to health care services. Works closely with the CORE Center medical team to stabilize clients’ medically. Facilitates linkage to and maintenance of clients to their primary medical services. The CM will also provide treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments. The CM will assure that client is connecting to other core services; dental, Mental Health and Substance Abuse treatment. This case manager will also provide benefits counseling to clients and assist in enrollment, verification, and utilization of those benefits. The CM will provide case management to special populations.

This is a grant-funded position. Grant -CCH Ryan White pt B Reentry Region 8 will expire on June 30th, 2026, with the potential to be renewed.

Completes initial intake and assessment of needs on new clients and clients returning to care.

If opened for CM services, complete Aids Foundation of Chicago (AFC) intake documentation

Make all initial referrals to Behavioral Health, Health education, dental, and benefits.

Assess benefits and complete necessary applications and referrals

Maintain a caseload based on funder’s requirements

Develops a comprehensive, individualized service plan

Reviews with client, client will agree to the goals and objectives for the services plan that will include specific outcomes with expected completion dates and timelines

Conducts periodic re-evaluations at least once every 6 months review whether the goals were met and should continue or discontinue and/or make new goals, if needed

Collaborates with medical provider and other clinic staff to assure compliance with the service plan

Maintains contact with client to assure medical and medication compliance

Contacts client prior to scheduled medical appointments to remind them of their appointment

Performs face-to-face contact with client at least once every three months and have phone contact with client monthly in between those face-to-face contacts

Conducts outreach if client becomes non-compliant by doing phone outreach, sending a letter to last known address, and complete home visit to encourage compliance with medical and medication

Advocates and reinforces education to client of the expectations of client around clinic appointments (ensuring client meets with CM at appointment), medication adherence and compliance to all referral to Substance Abuse and Mental Health Services

Identifies barriers to appointments and provide support to encourage adherence. For example, the CM will access for transportation needs and provide transportation, if needed

Makes appropriate and timely referral to internal and external providers and coordinate services identified on service plan

Makes referrals and documents in electronic databases

Follow-up on referrals will be made to provide necessary information and support to facilitate the referral

Meets with medical provider on a regular basis to mutually support client’s compliance with appointments

Presents during clients' scheduled medical appointments to advocate on client's behalf for any identified or assessed services

Attends all pre-clinics to give updates on client's social service needs and collaborate with other providers

Completes a CM care conference with a licensed provider on all active clients at least once every 6 months

Transitions clients out of medical case management into other appropriate programs

Completes change of status after meeting all goals of the service plan and client deemed stable, transfers case into supportive case management or close

If medically indicated, the client should refer to DRS services

Maintains the client on their caseload until the client is deemed stable

Refers client to educational support groups if appropriate

If client would like to transfer to another agency within the Case Management Cooperative, the appropriate transfer steps should be taken per AFC Standards of Procedure

Adheres to Social Services Documentation Policy of all patient encounters and forms

Documents face to face conversations, phone calls, and collateral contacts must be in the electronic medical record, and all other databases

All client-related activities, referrals including approvals and denials should be in patient record and database

Enters data and paperwork will be submitted in compliance with the policies

All transportation, food vouchers, cabs, Uber rides must be properly documented, including client’s signature of receipt

Tracks any client or service trends and report in monthly supervision

Maintains a working knowledge of community and internal program that would enhance the client’s ability to be maintained in care

Attends any workshop that would familiarize case manager with community programs

Keeps a resource file of HIV/AIDS programs with contact information

Remains current with AIDS Drug Assistance Programs (ADAP), CareLink, CountyCare, Medicare D programs and benefits programs that would benefit the clients

Enhances professional development and maintain an area of specialization

Discusses areas of specialization and interest with supervisor, seek and receive ongoing training in specialty area (ob/gyn, community outreach, women specific issues), periodically present cases or topics related to specialty area to case management department and/or social service staff

Maintains professional competencies and complete at least 12 trainings per year

Participates in all CORE Center and AFC mandatory training and meeting

Completes and pass AFC Medical Case Management Certification within first 6 months of employment, maintains certification

Attends and certificate of completion for all trainings will go in employee’s record of all mandatory training. Any training that is missed should have supervisor’s approval

Participates in social services continuous quality improvement efforts

Meets documentation requirements as outlined within the Social Services Department and throughout the CORE Center

Develops quality improvement processes as assigned

Adheres to CORE Center and social services specific policies and procedures

Provides excellent customer service and professionals when interacting with clients and internal and external customers

Responds to phone calls, emails, faxes and pages in according to the CORE policies

Maintains open communication with supervisors and communicate concerns through the appropriate means

Provides clinic coverage/general coverage when a shortage arises

Facilitates groups upon request

Performs other duties as assigned

This position is exempt from Career Service under the CCH Personnel Rules

MINIMUM QUALIFICATIONS

Associate’s degree in related human service, social science, or health education field from an accredited college or university with two (2) years of experience working LGBTQIA and/or HIV/AIDS clients with multiple needs OR Bachelor’s degree in related human service, social science, or health education field from an accredited college or university with prior experience working with LGBTQIA and/or HIV/AIDS clients with multiple needs is required (must provide offical transcript at time of interview)

Proficiency using Microsoft Office including Access and similar database programs is required

Must obtain and maintain an Aids Foundation of Chicago (AFC) Medical Case Management Certification within first 6 months of employment is required

Bilingual, Spanish, required. (Bilingual testing for Spanish will be administered, a minimum score of 3 is required)

PREFERRED QUALIFICATIONS

Three (3) years of experience working with HIV/AIDS clients with multiple needs is preferred

Licensed LSW or LCSW is preferred

Experience working in a primary care medical setting, hospital, or outpatient setting, and/or with clients with multiple needs is preferred

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS

Knowledge of HIV/AIDS and family issues, commitment to confidentiality, ethics, and a culturally sensitive approach to counseling

Excellent verbal, written communication, and interpersonal skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups

Strong customer service and empathy skills

Ability to function autonomously and as a team member

Ability to adhere to department policies and standards, utilizing best practices

Ability to maintain a professional demeanor and composure when challenged

Ability to handle confidential information

PHYSICAL AND ENVIRONMENTAL DEMANDS
This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department-specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department-specific engineering and work practice controls, and any other work area safety precautions as specified by hospital-wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.
For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
• Attach a copy of theirDD 214, DD 215 or NGB 22(Notice of Separation at time of application filing.Please note:If you have multiple DD214s, 215s, or NGB 22S, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11).Discharge papers must list an Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

• A copy of avalid State ID Card or Driver’s Licensewhich identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

BENEFITS PACKAGE

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan and Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify forthe Public Service Loan Forgiveness Program (PSLF)

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

If you have an issue completing your application, please call Taleo Support at 312-864-0430.