CCC Certified Pharm Tech, Clinical Customer Care - Amazon Pharmacy

Amazon; Arizona; Presencial; USD 33.000 - 38.000; Jornada completa

Descripción de la vacante

Amazon Pharmacy is seeking a CCC Certified Pharmacy Technician to join our clinical customer care team in Arizona. The role focuses on helping customers take medications correctly, with emphasis on accuracy, privacy, and compassionate service.

You will handle written and spoken inquiries, verify prescriptions, assist with insurance questions, and coordinate with pharmacists to ensure timely, accurate dispensing while maintaining compliance with state and federal regulations.

Formación

• Active in-state pharmacy technician license required.
• National Pharmacy Technician Certification (PTCB or NHA) required.
• Experience multitasking with phone and computer.

Responsabilidades

• Maintain understanding of Amazon Pharmacy policies and procedures.
• Communicate with providers to obtain prescriptions and verify information.
• Learn pharmacy laws nationwide and follow compliance guidance.
• Maintain confidentiality of customer information and identify areas for improvement.
• Collaborate with pharmacy team to maintain customer satisfaction.
• Support flexible shift schedules, including weekends.
• Assist customers by phone and chat, resolving issues end-to-end.
• Provide technical support for navigating pharmacy.amazon.com.
• Escalate calls to pharmacist when needed.
• Adjust to support various business lines as needed.

Conocimientos

Customer service

Multitasking

Phone etiquette

Educación

High school diploma or equivalent

Active state Pharmacy Technician license

National Pharmacy Technician Certification (PTCB or NHA)

Herramientas

Pharmacy software systems

Descripción del empleo

CCC Certified Pharm Tech, Clinical Customer Care - Amazon Pharmacy

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are looking for a Certified Pharmacy Technician to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Certified Pharmacy Technician, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a nonretail facing environment. An active, in-state pharmacy technician license is required to be considered

Key job responsibilities

• Maintain advanced understanding of all Amazon Pharmacy’s policies and procedures as well as Amazon Pharmacy products and services
• Communicate with providers to obtain new written English-language prescriptions or refill requests and verify that the information is complete and accurate.
• Learn pharmacy laws and regulations nationwide and following compliance guidance with all company procedures, federal/state laws, rules and regulations
• Maintain confidentiality of all customer information while working autonomously and proactively identify areas in need of improvement in a fast-paced environment and maintain customer‑centric commitment to quality
• Collaborate with teammates and other members of the pharmacy team as needed to maintain customer satisfaction
• Work a flexible schedule - shifts will possibly start and end outside of normal shift schedule including weekends
• Supporting customers via phone and/or chat by:
  • o Answer incoming telephone calls from
    customers and Customer Care
    representatives on a daily basis and maintain
    metrics as assigned
  • o Serve customers in a timely manner to
    ensure we are maximizing our relationship
    with them
  • o Triaging insurance claim issues with the
    customer within the scope of the CCC tech
    role. If additional support is needed, work
    with the billing team to ensure claim is
    processed correctly
  • o Advising customers on the status of their
    prescription or their upcoming shipments
  • o Performing account adjustments and transfer
    calls to the pharmacist when necessary
  • o Provide our customers with technical
    support when navigating pharmacy.amazon.com
  • o Take a hands‑on approach to resolving every
    issue, owning it from start to finish or
    partnering with pharmacist and pharmacy
    staff if clinical advisement is necessary
  • o Make outbound calls including for a variety of
    purposes. Including situations deemed urgent
    by leadership
• Supporting Customer Care agents by:
  • o Answering incoming telephone calls and chats
    from Customer Care Representatives and
    customers on a daily basis and maintain
    metrics as assigned
  • o Assist Customer Care Representatives by
    providing guidance and feedback utilizing a
    consultative approach to continually develop
    staff knowledge
  • o Act as primary point of contact for escalated
    calls by Customer Care Representatives,
    handle escalated calls and follow through
    until resolution has been met
  • o Serve as a point of contact for any system or
    technology/software outages and notify all
    appropriate parties for resolution
• Adjust to support various business lines based on shifting business needs and customer support demands which may require cross training

Basic Qualifications

• High school diploma or equivalent
• 6+ months of working with computer and web based tools experience
• an active and unrestricted Pharmacy Technician license in your state of employment
• a National Pharmacy Technician Certification (PTCB or NHA)
• Experience multitasking with phone and computer skills

Preferred Qualifications

• 1+ years of customer service experience
• Can show strong verbal and written communication skills
• Experience in troubleshooting
• Experience working in a fast‑paced work environment
• 6+ months of experience working in a pharmacy related role
• 6+ months of Amazon Health Services Customer Care experience
• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, AZ, Arizona - 24.15 - 27.65 USD hourly
USA, NH, New Hampshire - 25.50 - 29.00 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.