Catering Sales Manager

The Crescent Hotels Group; Tempe (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Team discounts

Flexible schedules

Career growth

Insurance

401k

Vacation pay

Holiday pay

Tuition reimbursement

Recognition programs

Job summary

The Westin Tempe is seeking a dedicated Catering Sales Manager to drive revenue through new and existing client relationships, overseeing catering and event services at the hotel. You will work with a team to deliver exceptional service and memorable experiences for guests and corporate events.

As the face of the hotel for prospective clients, you will build partnerships, plan configurations for meetings, and ensure all details meet guest expectations while aiming to exceed revenue targets.

Qualifications

• Must be able to communicate in English and work weekends/holidays.
• Self-starting, professional appearance and teamwork.
• Knowledge of hotel structure and department interactions.
• Ability to inspect sites and coordinate event setups.

Responsibilities

• Be the face of the hotel for new and returning clients, building lasting relationships.
• Grow revenue by booking rooms, event spaces, catering and services.
• Deliver high guest satisfaction through exceptional service.

Skills

English communication

Customer relations

Sales & catering

Event coordination

Hotel operations knowledge

Tools

MS Word

MS Excel

MS Access

Outlook

In-house system

Job description

Description

The Westin Tempe is looking for a FT - Catering Sales Manager to join our amazing Team!

**Hours/Shifts - open availability - including weekends and holidays**

**Summary of Benefits**

Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels

Flexible Schedules

Career Growth & Development

Insurance Benefit Available for both Full Time and Part Time Team Members

401k Plan and Company Match Program

Vacation Pay / Sick Pay – Full Time and Part Time Team Members

Holiday Pay – Full Time Team Members

Amazing Recognition Programs/Giving Back – Community Outreach

Tuition Reimbursement

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

A Catering Sales Manager takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.

As a Catering Sales Manager, you’ll be the face of the hotel for new and returning clients, building lasting relationships and creating memorable experiences. You’ll play a key role in driving revenue by booking rooms, event spaces, catering, and additional services, while ensuring every detail exceeds guest expectations. This role is all about growing business, maintaining strong partnerships, and delivering results that meet – and exceed – revenue goals.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Basic hotel product knowledge, i.e., staffing, operations, operations, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city
• Basic knowledge of the hotel structure/layout and how all departments interact.
• Basic knowledge of various types of set up styles used in the meeting rooms.
• Extensive knowledge of market and related meeting industry.
• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Marriott and inhouse system.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Knowledge of hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts