Catering Manager - PHX Airport

PrimeFlight Aviation Services; Phoenix, Northern (AZ, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

PrimeFlight Aviation Services is seeking a Catering Manager for Sky Cafe to lead daily catering operations in a fast-paced airport setting. You will oversee transportation, sanitation, and commissary functions while ensuring safety, compliance, and cost control.

Strong leadership and the ability to develop frontline teams are essential to meet SLA and customer expectations. You will partner with leadership to execute plans, manage staffing, and maintain high standards of service and regulatory

Qualifications

• 18 years of age or older.
• Must be legally authorized to work in the country of employment.
• FAA/RAIC/TSA/Port Authority credentials may be required.
• Proficient in English (reading, writing, speaking).

Responsibilities

• Oversee daily catering operations, including transportation, sanitation, and commissary.
• Ensure operations comply with company policies, airline requirements, and regulatory standards.
• Lead, coach, and develop supervisors and frontline teammates to drive performance.
• Monitor SLA and customer expectations to ensure consistent delivery.
• Assist staffing plans, scheduling, and manpower allocation.
• Coordinate with HR on hiring, training, and performance management.
• Ensure training and recertification are maintained.
• Maintain relationships with airline customers, airport authorities, and stakeholders.
• Monitor costs, labor utilization, and budget expectations.
• Ensure documentation and compliance records are complete.
• Promote SMS practices and safety audits.
• Identify operational gaps and implement process improvements.

Skills

Leadership experience

Communication

Time management

Problem solving

Tools

Microsoft Office

Job description

The Catering Manager at Sky Cafe is responsible for overseeing daily catering operations to ensure safe, efficient, and compliant service delivery. This role provides leadership to frontline teams, manages operational performance, and ensures all catering, transportation, and sanitation functions meet company, customer, and regulatory requirements. The Catering Manager partners with leadership to execute operational plans, develop employees, and maintain high standards of service, safety, and cost control in a fast-paced, time-sensitive airport environment.

RESPONSIBILITIES

• Oversee daily catering operations, including transportation, sanitation, and commissary functions
• Ensure all operations are executed in compliance with company policies, airline requirements, and regulatory standards
• Lead, coach, and develop supervisors and frontline team members to drive performance and accountability
• Monitor operational performance to ensure service level agreements (SLA) and customer expectations are consistently met
• Support staffing plans, scheduling, and manpower allocation to meet operational demands
• Partner with HR on hiring, training, performance management, and employee development
• Ensure all training requirements and recertifications are completed and maintained
• Maintain strong relationships with airline customers, airport authorities, and internal stakeholders
• Monitor and manage operational costs, labor utilization, and budget expectations
• Ensure accurate completion of operational documentation, reports, and compliance records
• Promote and enforce Safety Management System (SMS) practices, including incident reporting and safety audits
• Identify operational gaps and implement process improvements to enhance efficiency and performance
• Ensure equipment, facilities, and materials are maintained in safe and operational condition
• Communicate operational updates, challenges, and performance metrics to leadership
• Foster a culture of safety, accountability, and continuous improvement
• Perform any additional duties as assigned

QUALIFICATIONS

• 18 years of age or older
• Must be legally authorized to work in the country of employment
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Communicate effectively in English (reading, writing, speaking)
• 3–5 years of operational experience in catering, aviation, logistics, or a related field preferred
• Minimum of 2 years of leadership or supervisory experience
• Proven ability to lead teams in a fast-paced, time-sensitive environment
• Strong organizational, time management, and problem-solving skills
• Ability to manage multiple priorities and adapt to changing operational needs
• Experience with Microsoft Office (Word, Excel, Outlook)
• Knowledge of safety procedures, compliance requirements, and operational best practices
• Ability to obtain and maintain required airport and security clearances
• Ability to pass a background check and drug screen
• Ability to work varying schedules, including nights, weekends, and holidays
• Strong communication and interpersonal skills with the ability to interact effectively at all levels

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Compensation:

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.